PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magellan Health and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magellan Health
United Healthcare

Magellan Health and United Healthcare Overview

Total reviews 100 765
Company responses 0 0
Issues resolved 0 4

Magellan Health and United Healthcare Consumer Ratings

Rank
198 out of 999 in Insurance category
209 out of 999 in Insurance category
Customer service
97 in category
187 in category
Product or Service Quality
112 in category
148 in category
Website
230 in category
196 in category
Reliability
82 in category
126 in category

Magellan Health and United Healthcare Rating Details

Customer service
1.5 (54 reviews)
1.2 (317 reviews)
Reviewer's quote

...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

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All their customer service reps are in Phillipines. I could not understand any of them. Have been paying one month's premium multiple times and yet their website says I have not paid anything...

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Product or Service Quality
1.5 (46 reviews)
1.4 (272 reviews)
Reviewer's quote

...Pray you don't get Ashley and their customer service department who told me I have to wait 24 hours to speak to a manager..

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...They don't answer questions, know nothing about the product, and I have to ask them to repeat most of what they say just to understand them. It shows UHC's level of interest in us, the consumer. They care very little for customers and customer service..

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Website
1.4 (46 reviews)
1.5 (267 reviews)
Reviewer's quote

...it's an online pharmacy I figure that's the appropriate way the first time I ended up having to deal with a live person so that they could figure out their website to fix it so I could actually order them online. Now all this is the second time I've attempted to refill prescriptions and again a colossal mess. Tried to correct The Mess by...

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...After enrolling, I checked their website. There were no listed in network dentists. There was not a list of in network dentists...

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Reliability
1.6 (45 reviews)
1.3 (231 reviews)
Reviewer's quote

I was dropped and no reason given. I didn't know till 30 days prior causing me to take whatever i could get which is very difficult due to my chronic health conditions. I noticed after my pacemaker they jacked the premium. I have a fixed income and just lost my husband and must move. Its either pay...

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I cancelled my United Healthcare RX plan on November 25, via letter to UHC office in Salt Lake City. In January, when my new plan should have gone into effect, my checking account was deducted for the amount of the Healthcare policy that was cancelled??? What gives?

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Magellan Health and United Healthcare Pros and Cons

Pros
  • Customer service was helpfull
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Terrible all the way around
  • Seem to be playing god
  • Deceitfullness
  • Customer service
  • That they lied
  • Runaround they have given me

Magellan Health and United Healthcare Most Positive Reviews

Top rated reviews
5

They are great no bad experiences here

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

I tried to use my insurance for a pair of glasses and it said my ID wasn't valid. It is suppose to be. My phone number...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Magellan Health and United Healthcare Most Critical Reviews

Lowest rated reviews
1

No one accepts Magellan. I'm quite sure Magellan is in violation of the ACA and ought to be investigated. State of...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

Denied to fill my proven medication- I was already taking, was working great! Magellan insisted I try what THEIR...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Magellan Health and United Healthcare Latest Reviews

Recent published reviews
1.5

I was dropped and no reason given. I didn't know till 30 days prior causing me to take whatever i could get which is...

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1

I cancelled my United Healthcare RX plan on November 25, via letter to UHC office in Salt Lake City. In January, when...

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No votes

Wrong line. Need customer service number. Number went to imaging department.

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No votes

Have United Healthcare for the last 2 years I pay a good amount for from work. deductible is almost 7,000.00. In that...

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Magellan Health and United Healthcare Products and Services

Most reviewed product and services
  • Magellan Health Medical Claim (10 reviews)
  • Magellan Health Health Plan (7 reviews)
  • Magellan Health Health Insurance (6 reviews)
  • United Healthcare Health Insurance (254 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • United Healthcare Health Plan (37 reviews)