PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magellan Health and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magellan Health
United Healthcare

Magellan Health and United Healthcare Overview

Total reviews
99
701
Company responses
0
0
Issues resolved
0
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 701 reviews. It is 602 reviews more than Magellan Health received since Nov 22, 2011.

Magellan Health and United Healthcare Consumer Ratings

Rank
143 out of 1479 in Insurance category
185 out of 1479 in Insurance category
Customer service
85 in category
180 in category
Staff
101 in category
160 in category
Product or Service Quality
95 in category
145 in category

According to consumer ratings and reviews, Magellan Health ranks 42 points higher in the Insurance category than United Healthcare. People gave Magellan Health 1.5 stars for Customer service criterion in Insurance category and it is 367 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 272 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Magellan Health has a higher rating than United Healthcare. Regarding Product or Service Quality criterion, consumers gave Magellan Health 1.6 stars and it is 79% greater than other in category. United Healthcare however was rated 1.3 stars and it is 68% greater than other in category.

Magellan Health and United Healthcare Rating Details

Customer service
1.5 (51 reviews)
1.2 (281 reviews)
Reviewer's quote

...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

PissedConsumer1583794

...This has been, unequivocally, the worst customer service experience I've ever had. Oh, and the final outcome. There wasn't one...

Joseph C
Staff
1.6 (46 reviews)
1.3 (203 reviews)
Reviewer's quote

...Any doctor even willing to take Magellan has an awful staff and review, they refuse to help. Seeing a psychiatrist is impossible. Customer service treats you like garbage...

Amanda

They are totally unhelpful, their staff rudeness is outrageous and incompetency just unbelievable. Their only answer is "You have to call your doctor to get a new prescription" They mean my doctor who never failed to update my prescriptions for 9 years before Briova got in the picture. If you can...

PissedConsumer1171163
Product or Service Quality
1.6 (44 reviews)
1.3 (239 reviews)
Reviewer's quote

...Pray you don't get Ashley and their customer service department who told me I have to wait 24 hours to speak to a manager..

bach

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

Magellan Health and United Healthcare Pros and Cons

Pros
No votes
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Terrible all the way around
  • Seem to be playing god
  • Participation in ripping us off
  • Customer service
  • That they lied
  • Runaround they have given me

Magellan Health and United Healthcare Most Positive Reviews

Top rated reviews
5

They are great no bad experiences here

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Magellan Health and United Healthcare Most Critical Reviews

Lowest rated reviews
1

No one accepts Magellan. I'm quite sure Magellan is in violation of the ACA and ought to be investigated. State of...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Magellan Health and United Healthcare Latest Reviews

Recent published reviews
1

The purpose of this review is to make the public aware and most importantly beware of this company. The situation is as...

Read all 99 reviews

I need help with a bill. 917.326.0604. Please call me back

Read all 701 reviews

Magellan Health and United Healthcare Products and Services

Most reviewed product and services
  • Magellan Health Customer Care (22 reviews)
  • Magellan Health Medical Claim (10 reviews)
  • Magellan Health Health Plan (6 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (64 reviews)
  • United Healthcare Medical Claim (46 reviews)