PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magellan Health and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magellan Health
United Healthcare

Magellan Health and United Healthcare Overview

Total reviews
97
688
Company responses
0
0
Issues resolved
0
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 688 reviews. It is 591 reviews more than Magellan Health received since Nov 22, 2011.

Magellan Health and United Healthcare Consumer Ratings

Rank
143 out of 1879 in Insurance category
226 out of 1879 in Insurance category
Customer service
86 in category
179 in category
Staff
102 in category
161 in category
Website
199 in category
180 in category

According to consumer ratings and reviews, Magellan Health ranks 83 points higher in the Insurance category than United Healthcare. People gave Magellan Health 1.5 stars for Customer service criterion in Insurance category and it is 361 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 268 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Magellan Health has a higher rating than United Healthcare. Regarding Website criterion, consumers gave Magellan Health 1.5 stars and it is 55% greater than other in category. United Healthcare however was rated 1.5 stars and it is 60% greater than other in category.

Magellan Health and United Healthcare Rating Details

Customer service
1.5 (50 reviews)
1.2 (276 reviews)
Reviewer's quote

...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

PissedConsumer1583794

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Staff
1.6 (44 reviews)
1.3 (198 reviews)
Reviewer's quote

...Any doctor even willing to take Magellan has an awful staff and review, they refuse to help. Seeing a psychiatrist is impossible. Customer service treats you like garbage...

Amanda

They are totally unhelpful, their staff rudeness is outrageous and incompetency just unbelievable. Their only answer is "You have to call your doctor to get a new prescription" They mean my doctor who never failed to update my prescriptions for 9 years before Briova got in the picture. If you can...

PissedConsumer1171163
Website
1.5 (43 reviews)
1.5 (234 reviews)
Reviewer's quote

...it's an online pharmacy I figure that's the appropriate way the first time I ended up having to deal with a live person so that they could figure out their website to fix it so I could actually order them online. Now all this is the second time I've attempted to refill prescriptions and again a colossal mess. Tried to correct The Mess by...

Zeena

Then there are the reps that say they can't even find the claims or plan I'm calling about and yet I'm on their website customer portal and the info on claim in question is in front of my face. When I ask them how they can't find the claims or insurance plan I'm referring to (since I can see it on...

Debbi A

Magellan Health and United Healthcare Pros and Cons

Pros
No votes
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Terrible all the way around
  • Seem to be playing god
  • Participation in ripping us off
  • Customer service
  • That they lied
  • Runaround they have given me

Magellan Health and United Healthcare Most Positive Reviews

Top rated reviews
5

They are great no bad experiences here

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Magellan Health and United Healthcare Most Critical Reviews

Lowest rated reviews
1

No one accepts Magellan. I'm quite sure Magellan is in violation of the ACA and ought to be investigated. State of...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Magellan Health and United Healthcare Latest Reviews

Recent published reviews

It wasn't resolved I still need help.

Read all 97 reviews
1.1

I was enrolled in two dental plans, unbeknownst to me. Obviously, I was only using one. When I asked for a refund for th...

Read all 688 reviews

Magellan Health and United Healthcare Products and Services

Most reviewed product and services
  • Magellan Health Customer Care (22 reviews)
  • Magellan Health Medical Claim (9 reviews)
  • Magellan Health Health Plan (6 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)