PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magellan Health and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magellan Health
United Healthcare

Magellan Health and United Healthcare Overview

Total reviews 110 1071
Company responses 0 0
Issues resolved 0 7

Magellan Health and United Healthcare Consumer Ratings

Rank
307 out of 1822 in Insurance category
244 out of 1822 in Insurance category
Customer service
216 in category
240 in category
Product or Service Quality
227 in category
206 in category
Reliability
178 in category
193 in category
Website
362 in category
237 in category

Magellan Health and United Healthcare Rating Details

Customer service
1.5
(60 reviews)
1.4
(467 reviews)
Reviewer's quote

...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

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...Each customer service rep. took and asked the same information about my case, imagine the fun I had. The last supervisor rep...

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Product or Service Quality
1.5
(50 reviews)
1.5
(404 reviews)
Reviewer's quote

Blue Shield of California uses Magellan Assist for processing behavioral health service claims. In turn, Magellan Assist makes it as difficult as possible for consumers to actually access benefits. The Magellan Assist website contains no reasonable claim form...

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Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment...

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Reliability
1.5
(49 reviews)
1.5
(368 reviews)
Reviewer's quote

I reported abuse al 9 York Willow Grove, because Tom Costello refused to. State Senator Nancy Guensts had an investigation done proving Systemic Abuse among other things and filed a report now in review by the Attorney Generals offices! Currently 2 lower level staff have been fired in upper...

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Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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Website
1.4
(49 reviews)
1.7
(385 reviews)
Reviewer's quote

...it's an online pharmacy I figure that's the appropriate way the first time I ended up having to deal with a live person so that they could figure out their website to fix it so I could actually order them online. Now all this is the second time I've attempted to refill prescriptions and again a colossal mess....

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...Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!..

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Magellan Health and United Healthcare Pros and Cons

Pros
  • Customer service was helpfull
  • Authorization tracking
  • Extremely unhappy
  • One rep did try to help me
  • Premiums ok
Cons
  • Terrible all the way around
  • Seem to be playing god
  • Deceitfullness
  • Customer service
  • Runaround they have given me
  • That they lied

Magellan Health and United Healthcare Most Positive Reviews

Top rated reviews
5

They are great no bad experiences here

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5

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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5

I tried to use my insurance for a pair of glasses and it said my ID wasn't valid. It is suppose to be. My phone number...

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5

The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me...

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Magellan Health and United Healthcare Most Critical Reviews

Lowest rated reviews
1

Blue Shield of California uses Magellan Assist for processing behavioral health service claims. In turn, Magellan...

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1

I tried to cancel 3 months ago, been billed and tried to cancel. They said they will refund this month 3/24 ,but not...

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1

Very dissatisfied with customer service with Magellan rx. Was on hold for a total of 3 hrs , disconnected twice!...

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1

I called 3 times to confirm that I have a zero copay on prescriptions. Three different customer service employees confi...

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Magellan Health and United Healthcare Latest Reviews

Recent published reviews
No votes

Message from my call to your number stated that Difficult to contactphone number was "in error".
I received notice from t...

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1

Among other things, I hung my phone up after 1 1/2 hours, approximately one hour and 15 minutes of which was hold time.

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1

Lack of adequate care more interested in denying care to save money that in helping Pennsylvanians !!!

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No votes

I was told I would only pay 20. Dollars for my physical therapy!!! Im still paying 40. Dollars.
Now you say I w to pay 19...

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