Macys vs Zappos

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Macys

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1068 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
2.1
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product 3
  • Quality of item 3
  • Quality of products 3
  • Sale prices 3
  • Selection 3

Customers don't like

  • Poor customer service29
  • Customer service20
  • Billing and customer service11
  • Staff9
  • False advertising of stock7

Products by Macys

No items

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Zappos

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $10.2K CLAIMED LOSSES
  • $926 AVERAGE LOSS
2.4
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Customer service 1
  • Verity 1

Customers don't like

  • Shipping2
  • Order processing2
  • Customer service1
  • Delivery1

Products by Zappos

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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