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Macys

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1168 TOTAL REVIEWS
  • $490K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Product 4
  • Selection 3
  • Sale prices 3
  • Quality of products 3
  • Quality of item 3

Customers don't like

  • Poor customer service20
  • Billing and customer service6
  • False advertising of stock4
  • Staff3
  • Poorly trained employee3
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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 326 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Product quality 2
  • Website 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Staff at the store were very nice 1
  • Ring 1

Customers don't like

  • Customer service9
  • Quality7
  • Poor product3
  • No solution3
  • Bad quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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