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Macys

Supermarkets and Malls
  • 6 ISSUES RESOLVED
  • 1223 TOTAL REVIEWS
  • $500K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product 4
  • Selection 3
  • Sale prices 3
  • Quality of products 3
  • Quality of item 3

Customers don't like

  • Poor customer service59
  • Billing and customer service7
  • Poorly trained employee4
  • False advertising of stock4
  • Staff3
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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 43 COMPANY RESPONSES
  • 553 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $927 AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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