PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Macys

Sears and Macys Overview

Total reviews
6103
1320
Company responses
895
0
Issues resolved
37
8

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 4783 reviews more than Macys received since Dec 17, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Macys customer service.

Sears and Macys Consumer Ratings

Rank
67 out of 614 in Supermarkets and Malls category
61 out of 614 in Supermarkets and Malls category
Customer service
76 in category
58 in category
Product or Service Quality
70 in category
47 in category
Staff
68 in category
46 in category

According to consumer ratings and reviews, Macys ranks 6 points higher in the Supermarkets and Malls category than Sears. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 34 points higher than the worst rated brand in this category. At the same time, Macys was rated 1.5 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Macys has a higher rating than Sears. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Macys however was rated 1.8 stars and it is 58% greater than other in category.

Sears and Macys Rating Details

Customer service
1.2 (1751 reviews)
1.5 (321 reviews)
Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

We purchased 2 couch's and 1 love seat from Macy's along with the worry no more plan and delivery on Sept 29, 2019. The furniture was delivered on Oct 18, 2019 and at the time of delivery there was damage to every item that we purchased. The couch's had wavy denting/ bumps along the top perimeter/...

Raymond F
Product or Service Quality
1.6 (1395 reviews)
2.1 (240 reviews)
Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion

When I visited Macys, I really the Customer Services from the lotions area. The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well...

Bea B
Staff
1.5 (1377 reviews)
1.8 (244 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

Horrible experience with the staff. They ignored the elevator alarm ringing when me, my wife and our 17 month old baby were stuck in it for 15 minutes. Staff working in the bags dept outside the elevator turned a deaf ear to it...

Ayme

Sears and Macys Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Product
  • Sale prices
  • Selection
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Poor customer service
  • Billing and customer service
  • Poorly trained employee

Sears and Macys Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Sears and Macys Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Sears and Macys Latest Reviews

Recent published reviews

Replace my order from November 24 which I never received

Read all 6103 reviews
2.3

I placed on online order. The company did not send what I ordered. The sales lady refused to accept that they sent me...

Read all 1320 reviews

Sears and Macys Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (477 reviews)
  • Sears Customer Care (449 reviews)
  • Macys Account (110 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Customer Care (77 reviews)