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Macys

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1090 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.1
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Price and convenience 3
  • Selection 3
  • Quality of item 3
  • Quality of products 3
  • Salesperson in store very personable 2

Customers don't like

  • Poor customer service29
  • Customer service19
  • Billing and customer service10
  • Staff9
  • False advertising of stock7
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Sears

Supermarkets and Malls
  • 18 ISSUES RESOLVED
  • 4283 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Price 17
  • Product 9
  • I will like it when they are out of business 8
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service92
  • Customer service40
  • Delivery experience37
  • Service37
  • Poor product quality16
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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