PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Sears

Macys and Sears Overview

Total reviews
1616
6356
Company responses
0
871
Issues resolved
11
40

Macys and Sears Consumer Ratings

Rank
76 out of 323 in Supermarkets and Malls category
79 out of 323 in Supermarkets and Malls category
Customer service
75 in category
87 in category
Website
57 in category
75 in category
Exchange, Refund and Cancellation Policy
63 in category
76 in category
Product or Service Quality
66 in category
81 in category

Macys and Sears Rating Details

Customer service
1.4 (452 reviews)
1.2 (1876 reviews)
Reviewer's quote

...Extremely long shipping periods, multiple packages lost in the mail, pathetic customer service who are rude and dismissive after being on hold for 45 minutes. I will never order from this company again, it has been a nightmare and it's obvious why they are swiftly going out of business..

Read full review

Talk to a customer service person on Wednesday. She said we would hear something from someone in 24 to 72 hours. Haven't heard anything...

Read full review
Website
2.2 (358 reviews)
1.8 (1445 reviews)
Reviewer's quote

I cant process a return because the Macys website malfunctioning every time I click on return. I was not logged in when I purchased two sets of PJs. The fabric is horrible itchy and I want to sent them back...

Read full review

They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

Read full review
Exchange, Refund and Cancellation Policy
1.9 (336 reviews)
1.3 (1457 reviews)
Reviewer's quote

2month investigation to verify no item received; approved for refund to my Visa and every 10 days I wait on hold for over 3 hrs each time to be told wait 10 more days. Its been 36 days as of today July 6/20 and gave up on hold at the 3:42 time span!! Only option now is report Macys to Visa Fraud..

Read full review

...The representative told me I have to wait for 14 to 30 business days to get my refund. I think Sears never trying to fulfill the order. They just want to get money from customers for their flexible turnover..

Read full review
Product or Service Quality
2 (327 reviews)
1.6 (1499 reviews)
Reviewer's quote

It is July now and still no credit to my card and Macy's customer service is nonexistent. You can't get any one on the phone to assist. I will not stop trying to follow up on this return until I get my credit! No wonder this company is going down, they obviously don't have any leadership during...

Read full review

...I contacted UPS customer service regarding the issue and they said that an investigation should be conducted by the Sender aka Sears. I was really waiting for these dumbbells as it is practically impossible to find a pair in stock right now and the fact that they are THAT late is really frustrating..

Read full review

Macys and Sears Pros and Cons

Pros
  • Product
  • Sale prices
  • Quality of products
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor customer service
  • Billing and customer service
  • Not getting employee assistance
  • Poor customer service
  • Delivery experience
  • Customer service

Macys and Sears Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Read full review
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Read full review
5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

Read full review
5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

Read full review

Macys and Sears Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Read full review
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Read full review
1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

Read full review
1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

Read full review

Macys and Sears Latest Reviews

Recent published reviews
1

No rep available to verify delivery

Read full review
1

I pay for a warentee. The repair company refused to come back saying my refrigerator can not be repaired. I can not get...

Read full review
1

I got email saying the last of my items from order 1982865317 were delivered but I didnt find any packages anywhere! I...

Read full review
No votes

Replacement for my kenmore washer. I have a protection agreement. My kenmore washer was approve for replacement it...

Read full review

Macys and Sears Products and Services

Most reviewed product and services
  • Macys Account (112 reviews)
  • Macys Credit Card (104 reviews)
  • Macys Customer Care (91 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (469 reviews)