PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosewe and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosewe
Macys

Rosewe and Macys Overview

Total reviews
1714
1340
Company responses
0
0
Issues resolved
8
9

Rosewe was first mentioned on PissedConsumer on Sep 23, 2014 and since then this brand received 1714 reviews. It is 374 reviews more than Macys received since Dec 17, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Macys customer support team than with Rosewe customer service.

Rosewe and Macys Consumer Ratings

Rank
565 out of 2293 in Footwear and Clothing category
63 out of 482 in Supermarkets and Malls category
Customer service
423 in category
64 in category
Website
512 in category
52 in category
Exchange, Refund and Cancellation Policy
391 in category
46 in category

Rosewe and Macys Rating Details

Customer service
1.1 (699 reviews)
1.5 (333 reviews)
Reviewer's quote

Fake customer service spouting empty platitudes about being in contact with shipping company and order will be on the way - and then nothing happens - and their next reply is a paste of same response! Also had my credit card skimmed for hundreds of dollars after just one purchase with this company....

Bliss V

...me to mattresses, which is where I met Victoria in Clearwater, Fla who desperately tried to help me but the people she contacted in her excellent pursuit of customer service just hung up the phone on us. I thanked her and knew then I was going here and the BBB. In the new world of bad customer service, Macy's gets the top...

PissedConsumer1764093
Website
1.8 (655 reviews)
2.2 (272 reviews)
Reviewer's quote

Ordered three items, appalling condition, cheap, nasty. Paid for speedy delivery, took two weeks and still waiting on items.Want to return them but can't even get on their website!

Samantha G

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S
Exchange, Refund and Cancellation Policy
1.1 (634 reviews)
2 (248 reviews)
Reviewer's quote

...I returned it (in perfect condition) and they claimed that it was returned damaged and that they could only offer a partial refund. What a SCAM!!!..

Staley

...since then internet info from Macy's indicate only 1 part of the order is being processed for refund. The part of the order shipped separately totaled $17. 47..

katherine h

Rosewe and Macys Pros and Cons

Pros
  • Very disatisfied
  • Prices
  • What the dress looked like
  • Product
  • Sale prices
  • Selection
Cons
  • Poor customer service
  • Very poor service
  • Cannot return
  • Poor customer service
  • Billing and customer service
  • Staff

Rosewe and Macys Most Positive Reviews

Top rated reviews
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Rosewe and Macys Most Critical Reviews

Lowest rated reviews
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Rosewe and Macys Latest Reviews

Recent published reviews

I need my refund or my order delivered

Read all 1714 reviews
1.9

Bought what was sold to me as a plush mattress topper on Macy's.com. Ordered 12/26, received 1/6. Order # 11884811439....

Read all 1340 reviews

Rosewe and Macys Products and Services

Most reviewed product and services
  • Rosewe Dress (275 reviews)
  • Rosewe Shipping Service (270 reviews)
  • Rosewe Clothing (158 reviews)
  • Macys Account (111 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Customer Care (83 reviews)