PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Rosewe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Rosewe

Macys and Rosewe Overview

Total reviews
1683
1818
Company responses
0
0
Issues resolved
11
9

Macys and Rosewe Consumer Ratings

Rank
77 out of 332 in Supermarkets and Malls category
662 out of 2050 in Footwear and Clothing category
Customer service
74 in category
471 in category
Website
54 in category
555 in category
Exchange, Refund and Cancellation Policy
64 in category
429 in category
Product or Service Quality
65 in category
486 in category

Macys and Rosewe Rating Details

Customer service
1.4 (480 reviews)
1.1 (721 reviews)
Reviewer's quote

...one hundred and thirty-eight dollars! I immediately called Macy's customer service to tell them that I hadn't received a bill until now and to ask that they remove the charges. They refused. I went ahead and paid for the tie, but I refused to pay anything more...

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Shipping is late, very late, cannot contact them for customer service..

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Website
2.1 (377 reviews)
1.8 (672 reviews)
Reviewer's quote

...So after 7 years, I can now get a store credit of $300+, right? WRONG! I tried applying for the refund/credit online but the website kept having problems. So I called the toll free number and no one answers. The voicemail box is completely full so I couldn't even leave a message...

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...The item, a bathing suit, was what was shown on the website and shipping time was acceptable. As seems to be the common theme with these companies, the sizing was off and I'd planned to return the item. The company instead refunded me 100% of my payment (minus 3...

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Exchange, Refund and Cancellation Policy
1.9 (357 reviews)
1.1 (652 reviews)
Reviewer's quote

...can't get refund until shipment is recieved and returned..

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i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel were cancelled with no reward saying they cant send to BOX NO i don't know why ,could u kindly process my goods if not i need refund..

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Product or Service Quality
2 (345 reviews)
1.3 (509 reviews)
Reviewer's quote

...I'm totally disappointed in the quality of these sheets. I have other sets that I've had longer and they are more durable these and cost less. As much money I've spent over the years at Macys, I'm totally disappointed in the quality of these sheets...

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...Rayne:angry: who the *** are these people responding to the e-mails?? The shipping address for returns are labeled as disposable service. I will contact better business borough as well as NBC 10 investigator HARRY HARRISTON asap. Im not about to pay ROSEWE...

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Macys and Rosewe Pros and Cons

Pros
  • Sale prices
  • Product
  • Quality of products
  • Very disatisfied
  • Never received
  • I want the dress that was ordered
Cons
  • Poor customer service
  • Not happy with customer service
  • Not getting employee assistance
  • Poor customer service
  • Very poor service
  • Cannot return

Macys and Rosewe Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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5

I ordered 2 dresses online on July 8...the purchase was suppose to be shipped the next day. I have yet to receive my...

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Macys and Rosewe Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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1

THIS COMPANY REFUSES TO GIVE RETURN ADDRESS AND REFUSES REFUNDS. THEY SELL FAKES BAD FABRIC BAD CUTS NOTHING LIKE IN...

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Macys and Rosewe Latest Reviews

Recent published reviews
3.5

It would not apply the free shipping

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2

i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel...

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No votes

I received a message from ups saying my package was delivered but when I got home I did not find any package.

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5

I havent received my ticket to returning items back it saying still pending, so how long done it take to get a ticket

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Macys and Rosewe Products and Services

Most reviewed product and services
  • Macys Account (112 reviews)
  • Macys Credit Card (104 reviews)
  • Macys Customer Care (95 reviews)
  • Rosewe Shipping Service (306 reviews)
  • Rosewe Dress (277 reviews)
  • Rosewe Clothing (159 reviews)