PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Rosewe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Rosewe

Macys and Rosewe Overview

Total reviews 1713 1837
Company responses 0 0
Issues resolved 14 9

Macys and Rosewe Consumer Ratings

Rank
79 out of 343 in Supermarkets and Malls category
706 out of 2130 in Footwear and Clothing category
Customer service
67 in category
445 in category
Website
55 in category
547 in category
Exchange, Refund and Cancellation Policy
60 in category
420 in category
Product or Service Quality
51 in category
483 in category

Macys and Rosewe Rating Details

Customer service
1.5 (501 reviews)
1.2 (724 reviews)
Reviewer's quote

...Sharon in Customer service assured me she would reissue the balance after Mgr ok. 4 months larer, still waiting..

Read full review

Shipping is late, very late, cannot contact them for customer service..

Read full review
Website
2.2 (401 reviews)
1.8 (674 reviews)
Reviewer's quote

i have no way of knowing whether the package is late being delivered, because when i go to the website and enter the order number i got over the phone, it returns a system error message. i have no idea where my package is, when i should expect it, whether there's a delay. the company is run by...

Read full review

...The item, a bathing suit, was what was shown on the website and shipping time was acceptable. As seems to be the common theme with these companies, the sizing was off and I'd planned to return the item. The company instead refunded me 100% of my payment (minus 3...

Read full review
Exchange, Refund and Cancellation Policy
1.9 (384 reviews)
1.1 (655 reviews)
Reviewer's quote

...I immediately called Macy's customer care to complete the cancellation. I requested a confirmation email. Never arrived...

Read full review

i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel were cancelled with no reward saying they cant send to BOX NO i don't know why ,could u kindly process my goods if not i need refund..

Read full review
Product or Service Quality
2 (365 reviews)
1.3 (511 reviews)
Reviewer's quote

...re for over 40 years but in recent years their online order department and fulfillment departments have screwed up countless orders to include charging me for product I did not receive, sending me the wrong items, mailing to the wrong address and billing me for product they did not have in stock. I have tried for over a year to discuss ...

Read full review

...Rayne:angry: who the *** are these people responding to the e-mails?? The shipping address for returns are labeled as disposable service. I will contact better business borough as well as NBC 10 investigator HARRY HARRISTON asap. Im not about to pay ROSEWE...

Read full review

Macys and Rosewe Pros and Cons

Pros
  • Sale prices
  • Product
  • Quality of products
  • Very disatisfied
  • Never received
  • I want the dress that was ordered
Cons
  • Poor customer service
  • Not getting employee assistance
  • Billing and customer service
  • Poor customer service
  • Very poor service
  • Cannot return

Macys and Rosewe Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Read full review
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

Read full review
5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

Read full review
5

I ordered 2 dresses online on July 8...the purchase was suppose to be shipped the next day. I have yet to receive my...

Read full review

Macys and Rosewe Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @***.com until recently I had to return some items by mail and got a huge problem with t...

Read full review
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

Read full review
1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

Read full review
1

THIS COMPANY REFUSES TO GIVE RETURN ADDRESS AND REFUSES REFUNDS. THEY SELL FAKES BAD FABRIC BAD CUTS NOTHING LIKE IN...

Read full review

Macys and Rosewe Latest Reviews

Recent published reviews
1

I spoke with a foreigner for 45 minutes and she didnt understand me and ended up hanging up on me

Read full review
No votes

I have 3 item's in my bag that i would like to by and i need to use the money that's in my account to add on to my...

Read full review
No votes

Applied for credit card
Supposed to get 20 % off no where to apply discount?

Read full review
1.2

Haven't received my order yet?

Read full review

Macys and Rosewe Products and Services

Most reviewed product and services
  • Macys Credit Card (105 reviews)
  • Macys Manager (75 reviews)
  • Macys Gift Card (70 reviews)
  • Rosewe Shipping Service (307 reviews)
  • Rosewe Dress (280 reviews)
  • Rosewe Clothing (159 reviews)