PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Rosewe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Rosewe

Macys and Rosewe Overview

Total reviews
1320
1689
Company responses
0
0
Issues resolved
8
7

Rosewe was first mentioned on PissedConsumer on Sep 23, 2014 and since then this brand received 1689 reviews. It is 369 reviews more than Macys received since Dec 17, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Macys customer support team than with Rosewe customer service.

Macys and Rosewe Consumer Ratings

Rank
61 out of 614 in Supermarkets and Malls category
547 out of 2463 in Footwear and Clothing category
Customer service
57 in category
408 in category
Website
50 in category
489 in category
Staff
47 in category
405 in category

Macys and Rosewe Rating Details

Customer service
1.5 (321 reviews)
1.1 (696 reviews)
Reviewer's quote

We purchased 2 couch's and 1 love seat from Macy's along with the worry no more plan and delivery on Sept 29, 2019. The furniture was delivered on Oct 18, 2019 and at the time of delivery there was damage to every item that we purchased. The couch's had wavy denting/ bumps along the top perimeter/...

Raymond F

Fake customer service spouting empty platitudes about being in contact with shipping company and order will be on the way - and then nothing happens - and their next reply is a paste of same response! Also had my credit card skimmed for hundreds of dollars after just one purchase with this company....

Bliss V
Website
2.2 (265 reviews)
1.8 (650 reviews)
Reviewer's quote

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S

Ordered three items, appalling condition, cheap, nasty. Paid for speedy delivery, took two weeks and still waiting on items.Want to return them but can't even get on their website!

Samantha G
Staff
1.8 (244 reviews)
1.1 (487 reviews)
Reviewer's quote

...The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well. I'm really looking forward to see the Christmas decorations this year *__*..

Bea B

The lining was torn and i have communicated with roswe staff multpie times and ive tried to upload a picture 6 times byt your site has to many restriction. Send me an adress so i can send you your damaged dress back and i want my money refunded. This is to complicated dealing with your support ...

PissedConsumer886746

Macys and Rosewe Pros and Cons

Pros
  • Product
  • Sale prices
  • Selection
  • Very disatisfied
  • Prices
  • What the dress looked like
Cons
  • Poor customer service
  • Billing and customer service
  • Poorly trained employee
  • Poor customer service
  • Very poor service
  • Cannot return

Macys and Rosewe Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

Macys and Rosewe Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

Macys and Rosewe Latest Reviews

Recent published reviews
2.3

I placed on online order. The company did not send what I ordered. The sales lady refused to accept that they sent me...

Read all 1320 reviews

I order a dress from you guys my Order number is RR1911271942484947 my order was ordered November 272019 I asked for it...

Read all 1689 reviews

Macys and Rosewe Products and Services

Most reviewed product and services
  • Macys Account (110 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Customer Care (76 reviews)
  • Rosewe Dress (271 reviews)
  • Rosewe Shipping Service (266 reviews)
  • Rosewe Clothing (157 reviews)