PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nordstrom and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nordstrom
Macys

Nordstrom and Macys Overview

Total reviews 220 1691
Company responses 0 0
Issues resolved 0 12

Nordstrom and Macys Consumer Ratings

Rank
260 out of 2100 in Footwear and Clothing category
78 out of 333 in Supermarkets and Malls category
Customer service
233 in category
76 in category
Website
288 in category
57 in category
Exchange, Refund and Cancellation Policy
139 in category
67 in category
Product or Service Quality
186 in category
58 in category

Nordstrom and Macys Rating Details

Customer service
1.7 (64 reviews)
1.4 (490 reviews)
Reviewer's quote

simply no customer service with online orders..

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...Sharon in Customer service assured me she would reissue the balance after Mgr ok. 4 months larer, still waiting..

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Website
2.6 (59 reviews)
2.2 (391 reviews)
Reviewer's quote

...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

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i have no way of knowing whether the package is late being delivered, because when i go to the website and enter the order number i got over the phone, it returns a system error message. i have no idea where my package is, when i should expect it, whether there's a delay. the company is run by...

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Exchange, Refund and Cancellation Policy
2.2 (50 reviews)
1.9 (371 reviews)
Reviewer's quote

I didn't receive my order and I called customer service and right away she gave me a refund great customer service..

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...stating the carrier had an accident and it will ship to me on September 18, today I found out through the representative that it had been cancel with a full refund it really isnt about the money the question I had were, when the order went back to the warehouse why didnt they resend my items? Dont tell me you put them back in stock when they should have never been put back in stock...

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Product or Service Quality
2.4 (47 reviews)
2 (357 reviews)
Reviewer's quote

They were not knowledgeable about the product and very rude..

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...Called customer service numerous times. Got a person one time. She promised she would call back if we got disconnected...

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Nordstrom and Macys Pros and Cons

Pros
  • Location
  • Good variety
  • Good brands
  • Sale prices
  • Product
  • Quality of products
Cons
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance
  • Poor customer service
  • Not getting employee assistance
  • Billing and customer service

Nordstrom and Macys Most Positive Reviews

Top rated reviews
5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

Your dropping I. Trump so I'm dropping you! I will never shop at Nordstrom again!

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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Nordstrom and Macys Most Critical Reviews

Lowest rated reviews
1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

I ordered two orders from nordstrom from their website but has been canceled, asked them and also left a voice mail on...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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Nordstrom and Macys Latest Reviews

Recent published reviews
No votes

Sent a Nordstrom Note during Covid. Valid beginning August 4 and expires August 31. First time ever the note is not...

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3.5

I have been purchased something I received one of them I lost 2 package ups and USPS keeps making us losing a lot...

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1

They were not knowledgeable about the product and very rude

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No votes

I rounded-up for a "Children's charity" and found it was for a very questionable entity which I never would have...

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Nordstrom and Macys Products and Services

Most reviewed product and services
  • Nordstrom Customer Care (25 reviews)
  • Nordstrom Shipping Service (16 reviews)
  • Nordstrom Manager (15 reviews)
  • Macys Account (112 reviews)
  • Macys Credit Card (105 reviews)
  • Macys Customer Care (98 reviews)