PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
2.5
Nordstrom
2.2
Macys
Nordstrom

Macys and Nordstrom Overview

Total reviews 3667 341
Company responses 0 0
Issues resolved 36 5

Macys and Nordstrom Consumer Ratings

Rank
512 out of 4768 in Footwear and Clothing category
714 out of 4768 in Footwear and Clothing category
Customer service
537 in category
627 in category
Exchange, Refund and Cancellation Policy
403 in category
449 in category
Website
642 in category
686 in category
Product or Service Quality
522 in category
613 in category

Macys and Nordstrom Rating Details

Customer service
1.9
(1394 reviews)
1.7
(123 reviews)
Reviewer's quote

...I was able to get the price adjusted for the dress after speaking with customer service..

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...I want to speak to customer service! I havent made any purchases..

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Exchange, Refund and Cancellation Policy
2.2
(1074 reviews)
2
(98 reviews)
Reviewer's quote

...Getting them to refund my money is dlower than a turtle & a snail race. It has definetly soured me frim ordering frim Macys again..

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...They lost one of my packages it never arrived two months ago and its still under investigation no refund nothing..

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Website
2.5
(1057 reviews)
2.4
(102 reviews)
Reviewer's quote

...It showed on the website it was never shipped. They didn't cancel the order. They finagled the website and gave me a bogus delivery confirmation number...

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Doesn't matter how great your website or your product mix are if customers never get their order. Idiot delivery service in the Chicago suburbs that can't follow GPS? Happened right before Christmas but I stupidly tried again - twice This was the last my last Nordstrom order. Goodbye..

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Product or Service Quality
2.4
(1032 reviews)
2.3
(88 reviews)
Reviewer's quote

Customer service impossible to get anything but automated service and dropped calls. Not people friendly and not user friendly at all for the elderly..

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...I called customer service on Jan 17 to get status and was told that the sunglasses department was exempt from that promotion. I bought these as a gift on basis that I would get the gift card. Terrible that your employees dont understand the promotions...

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Macys and Nordstrom Pros and Cons

Pros
  • Sale prices
  • Product
  • Products
  • Good brands
  • Good quality mdse
  • Location
Cons
  • Poor customer service
  • Customer service
  • Not happy with customer service
  • Bad customer service
  • Manner in which i was treated
  • Not what it used to be

Macys and Nordstrom Most Positive Reviews

Top rated reviews
5

Dear Cus tom er Service at Macy's, My family and I are very upset at Macy's taking sides in the political arena. Until y...

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5

Fjรคllrรคven mini school pack poor quality compared to one I already own. I also cross checked it on youtube, and it is ea...

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5

Last week I wrote to Macy's expressing my concern about their using our SSNs as ID. I've yet to receive the courtesy of...

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5

Customer service agent looked up order verified shipping company because I had a fraudulent notification from another...

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Macys and Nordstrom Most Critical Reviews

Lowest rated reviews
1

Order had been delayed for 3 weeks. Called and was told they will send a replacement.
Waited for the replacement.
I called...

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1

They keep canceling my orders. I placed an order for clinique makeup and free gift, and debit shows pending for five...

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1

Customer service impossible to get anything but automated service and dropped calls. Not people friendly and not user...

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1

Customer service is no longer any part of the shopping experience at Nordstrom. Also had a good "cafe" menu and system....

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Macys and Nordstrom Latest Reviews

Recent published reviews
5

The item I ordered price changed two days after I ordered. I was able to get the price adjusted for the dress after...

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1

I didnt receive a bill and now Ive been charged a late fee.
I want to speak to customer service!
I havent made any purchas...

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5

This was the 2nd time Ive had to cancel an order and was told she couldnt cancel it and it was within 7min. Only when I...

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1

the package was delivered to wrong apartment, tried my best to work with leasing office and FedEx , finally confirmed...

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