PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Nordstrom

Macys and Nordstrom Overview

Total reviews
1683
219
Company responses
0
0
Issues resolved
11
0

Macys and Nordstrom Consumer Ratings

Rank
78 out of 332 in Supermarkets and Malls category
242 out of 2047 in Footwear and Clothing category
Customer service
77 in category
241 in category
Website
57 in category
276 in category
Exchange, Refund and Cancellation Policy
66 in category
141 in category
Product or Service Quality
68 in category
169 in category

Macys and Nordstrom Rating Details

Customer service
1.4 (480 reviews)
1.7 (64 reviews)
Reviewer's quote

...one hundred and thirty-eight dollars! I immediately called Macy's customer service to tell them that I hadn't received a bill until now and to ask that they remove the charges. They refused. I went ahead and paid for the tie, but I refused to pay anything more...

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simply no customer service with online orders..

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Website
2.1 (377 reviews)
2.6 (58 reviews)
Reviewer's quote

...So after 7 years, I can now get a store credit of $300+, right? WRONG! I tried applying for the refund/credit online but the website kept having problems. So I called the toll free number and no one answers. The voicemail box is completely full so I couldn't even leave a message...

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...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

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Exchange, Refund and Cancellation Policy
1.9 (357 reviews)
2.2 (50 reviews)
Reviewer's quote

...can't get refund until shipment is recieved and returned..

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I didn't receive my order and I called customer service and right away she gave me a refund great customer service..

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Product or Service Quality
2 (345 reviews)
2.4 (46 reviews)
Reviewer's quote

...I'm totally disappointed in the quality of these sheets. I have other sets that I've had longer and they are more durable these and cost less. As much money I've spent over the years at Macys, I'm totally disappointed in the quality of these sheets...

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...Spent hours waiting for customer service, unsuccessful..

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Macys and Nordstrom Pros and Cons

Pros
  • Sale prices
  • Product
  • Quality of products
  • Good variety
  • Good brands
  • Location
Cons
  • Poor customer service
  • Not happy with customer service
  • Not getting employee assistance
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance

Macys and Nordstrom Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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5

Your dropping I. Trump so I'm dropping you! I will never shop at Nordstrom again!

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Macys and Nordstrom Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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1

I ordered two orders from nordstrom from their website but has been canceled, asked them and also left a voice mail on...

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Macys and Nordstrom Latest Reviews

Recent published reviews
3.5

It would not apply the free shipping

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No votes

I talk to someone about this before, today she's telling me the northroom doesn't do that

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No votes

I received a message from ups saying my package was delivered but when I got home I did not find any package.

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No votes

My major complaint is, I've tried calling Nordstrom Customer Service this past week since Monday at all different times...

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Macys and Nordstrom Products and Services

Most reviewed product and services
  • Macys Account (112 reviews)
  • Macys Credit Card (104 reviews)
  • Macys Customer Care (95 reviews)
  • Nordstrom Customer Care (25 reviews)
  • Nordstrom Shipping Service (16 reviews)
  • Nordstrom Manager (15 reviews)