PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Nordstrom

Macys and Nordstrom Overview

Total reviews
1319
183
Company responses
0
0
Issues resolved
8
0

Macys was first mentioned on PissedConsumer on Dec 17, 2007 and since then this brand received 1319 reviews. It is 1136 reviews more than Nordstrom received since Mar 28, 2009.

Macys and Nordstrom Consumer Ratings

Rank
61 out of 614 in Supermarkets and Malls category
257 out of 2463 in Footwear and Clothing category
Customer service
56 in category
289 in category
Website
50 in category
298 in category
Staff
47 in category
331 in category

Macys and Nordstrom Rating Details

Customer service
1.5 (320 reviews)
1.5 (51 reviews)
Reviewer's quote

We purchased 2 couch's and 1 love seat from Macy's along with the worry no more plan and delivery on Sept 29, 2019. The furniture was delivered on Oct 18, 2019 and at the time of delivery there was damage to every item that we purchased. The couch's had wavy denting/ bumps along the top perimeter/...

Raymond F

I was told that the published policy and the customer service agents instructions on how to return items that had no tags and I had no receipts for were all lies and that the 0olicies that they say exist DEFINITELY DONOT! Don't ever buy a gift for anyone at Nordstrom unless your recipient Yas your...

Mael
Website
2.2 (264 reviews)
2.4 (48 reviews)
Reviewer's quote

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S

...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

PissedConsumer1150820
Staff
1.9 (243 reviews)
1.4 (42 reviews)
Reviewer's quote

...The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well. I'm really looking forward to see the Christmas decorations this year *__*..

Bea B

Portland Nordstrom Chanel Boutique- unreliable and dishonest staff ! Been waiting for a classic Chanel purse - told the wait list was 6 months if you filed your Nordstrom account information with them -not once have they kept you updated but after calling a few times to check progress the wait is...

PissedConsumer945732

Macys and Nordstrom Pros and Cons

Pros
  • Product
  • Sale prices
  • Selection
  • Location
Cons
  • Poor customer service
  • Billing and customer service
  • Poorly trained employee
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance

Macys and Nordstrom Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

Macys and Nordstrom Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

Macys and Nordstrom Latest Reviews

Recent published reviews
1

Train staff to know what they are doing. Not helpfull at all. Kept transferring me to other callers and not solving the...

Read all 1319 reviews
1

I was treated to a total lack of courstesy by not only the return desk but on the phone after sitting on hold earlier...

Read all 183 reviews

Macys and Nordstrom Products and Services

Most reviewed product and services
  • Macys Account (110 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Manager (75 reviews)
  • Nordstrom Customer Care (21 reviews)
  • Nordstrom Manager (15 reviews)
  • Nordstrom Shipping Service (11 reviews)