PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nordstrom Rack and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nordstrom Rack
Macys

Nordstrom Rack and Macys Overview

Total reviews
218
1494
Company responses
0
0
Issues resolved
3
11

Nordstrom Rack and Macys Consumer Ratings

Rank
410 out of 1972 in Footwear and Clothing category
78 out of 320 in Supermarkets and Malls category
Customer service
403 in category
75 in category
Product or Service Quality
220 in category
56 in category
Website
496 in category
61 in category
Exchange, Refund and Cancellation Policy
276 in category
63 in category

Nordstrom Rack and Macys Rating Details

Customer service
1.3 (100 reviews)
1.4 (400 reviews)
Reviewer's quote

...Not only is the customer service a joke but the return policy is not acceptable. I ordered over $100 for free shipping and I will not pay shipping to correct YOUR MISTAKE. I will attach the pictures of what I ordered and what I received...

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...What a *** customer service that hides behind the corona virus as an excuse. Once I get this resolved I will NEVER order from them again..

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Product or Service Quality
2.2 (77 reviews)
2 (295 reviews)
Reviewer's quote

...I have been calling Nordstrom Rack customer service almost everyday and cannot get through to a rep. I even tried the online chat and no one is ever available. This is an outrage...

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No customer service agents available..

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Website
2 (75 reviews)
2.2 (326 reviews)
Reviewer's quote

I misread the website and I really need my package to get here quicker is there a way?..

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...They no longer have their customer service phone numbers or emails on their website. This dress is for my nieces wedding, so if Im not going to receive it in time, I need look elsewhere for a dress. Unfortunately, I cannot find this same dress anywhere else...

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Exchange, Refund and Cancellation Policy
1.6 (75 reviews)
1.9 (300 reviews)
Reviewer's quote

After many calls, being referred around and around, and texts, my refund was finally credited but not the 5. 99 shipping charge..

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...Its been almost 4 weeks and they still havent issued a refund ($250) to my account. Worst company Ive done business with since this pandemic has started. I wont be doing any further business with them..

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Nordstrom Rack and Macys Pros and Cons

Pros
  • Discounts
  • Range of products
  • Quality
  • Product
  • Sale prices
  • Selection
Cons
  • Customer service
  • Unhelpful customer service
  • Person at rack
  • Poor customer service
  • Billing and customer service
  • Not getting employee assistance

Nordstrom Rack and Macys Most Positive Reviews

Top rated reviews
5

Nordstrom Rack, Hawthorne Blvd, Redondo Beach CA.
I still can't believe how rude the clerk was.
I went to the podium...

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

My shopping experience at Norstrom Rack was a very positive experience due to the cashier named (Grace) her name was...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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Nordstrom Rack and Macys Most Critical Reviews

Lowest rated reviews
1

I order a pair of athletic shoes from Nordstrom Rack online on October 8, 2015. With shipping and tax the grand total...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1



Can't believe Nordstrom (Nordstrom Rack) is associated with HauteLook. Horrible experience in regards to item fulf...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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Nordstrom Rack and Macys Latest Reviews

Recent published reviews
1

I PURCHASED A FEW ITEMS ONLINE FROM THE RACK WHILE WAITING FOR THE STORES TO OPEN; I RECEIVED 3 ITEMS OUT IF 7 ITEMS I...

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1

I am trying to get a return label MAILED to me as I don't own a printer so I can return the sneakers. there is no...

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4

I returned some merchandise 1 month ago and I have yet to receive my refund. I have been calling Nordstrom Rack...

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3.3

MACY'S...GOING THE WAY OF SEARS and J.C. PENNEY!!! Last month...paid my bill IN TOTAL...even early before they even...

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Nordstrom Rack and Macys Products and Services

Most reviewed product and services
  • Nordstrom Rack Shipping Service (65 reviews)
  • Nordstrom Rack Customer Care (35 reviews)
  • Nordstrom Rack Manager (6 reviews)
  • Macys Account (111 reviews)
  • Macys Credit Card (101 reviews)
  • Macys Customer Care (89 reviews)