Mac Cosmetics vs Wen

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Mac Cosmetics

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 161 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $5.3K AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Its products 4
  • Products 3
  • Products as it suits my complexion 2
  • Lipsticks 1
  • Naturalness 1

Customers don't like

  • Horrible service12
  • Horrible customer service11
  • Poor customer service8
  • Bad customer service6
  • Disregard of customer service5

Products by Mac Cosmetics

No items

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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1748 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $732 AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Silky shiny hair 5

Customers don't like

  • Hair loss30
  • Deceptive marketing practice15
  • Lost my hair14
  • Hair falling out8
  • Losing my hair when i shampooed8

Products by Wen

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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