PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Urban Decay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
Urban Decay

Mac Cosmetics and Urban Decay Overview

Total reviews
216
1
Company responses
0
0
Issues resolved
3
0

Mac Cosmetics was first mentioned on PissedConsumer on May 25, 2011 and since then this brand received 216 reviews. It is 215 reviews more than Urban Decay received since Dec 26, 2018.

Mac Cosmetics and Urban Decay Consumer Ratings

Rank
111 out of 1159 in Cosmetics and Personal Care category
402 out of 1159 in Cosmetics and Personal Care category
Customer service
133 in category
338 in category
Staff
132 in category
310 in category
Product or Service Quality
61 in category
334 in category

According to consumer ratings and reviews, Mac Cosmetics ranks 291 points higher in the Cosmetics and Personal Care category than Urban Decay. People gave Mac Cosmetics 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 299 points higher than the worst rated brand in this category. At the same time, Urban Decay was rated 1 stars for Customer service criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mac Cosmetics has a higher rating than Urban Decay. Regarding Product or Service Quality criterion, consumers gave Mac Cosmetics 2.6 stars and it is 86% greater than other in category. Urban Decay however was rated 1 stars and it is 77% worse than other in category.

Mac Cosmetics and Urban Decay Rating Details

Customer service
1.4 (96 reviews)
1 (1 review)
Reviewer's quote

The worst customer service ever! No one is responsible for anything. Processing time of online order is 5-7 (even though promised 1-2 days) business days plus shipping time. After a week of waiting, my order was still processing, so I called customer service and everyone said "there is nothing we...

Natalya S

I ordered a package and the company claimed it was delivered. However, I never received my package! It was an expensive one too. I contacted the company and they said they were going to open an investigation. They never did! My Order never got to me. I did not get a refund either.

Linda P
Staff
1.5 (93 reviews)
1 (1 review)
Reviewer's quote

...Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence. my Husband was the one who ended up helping me and sifting through the drawers to find the right shade...

Erica Y

No items

Product or Service Quality
2.6 (83 reviews)
1 (1 review)
Reviewer's quote

If you need MAC products, buy it through third party like Nordstrom, Macy's etc. Never buy things directly through MAC. The worst customer service ever! No one is responsible for anything...

Percy

No items

Mac Cosmetics and Urban Decay Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
No votes
Cons
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
No votes

Mac Cosmetics and Urban Decay Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

No votes

Mac Cosmetics and Urban Decay Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

1

I ordered a package and the company claimed it was delivered. However, I never received my package! It was an expensive...

Mac Cosmetics and Urban Decay Latest Reviews

Recent published reviews

I have a very bad experience. I had purchased a product from MAC KOP and made a payment. Upon payment the salesman in...

Read all 216 reviews
No votes

Mac Cosmetics and Urban Decay Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (34 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)