PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Urban Decay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
Urban Decay

Mac Cosmetics and Urban Decay Overview

Total reviews 238 2
Company responses 0 0
Issues resolved 3 0

Mac Cosmetics and Urban Decay Consumer Ratings

Rank
120 out of 947 in Cosmetics and Personal Care category
222 out of 947 in Cosmetics and Personal Care category
Customer service
157 in category
400 in category
Product or Service Quality
81 in category
86 in category
Website
88 in category
394 in category
Price Affordability
107 in category
237 in category

Mac Cosmetics and Urban Decay Rating Details

Customer service
1.5 (104 reviews)
1 (2 reviews)
Reviewer's quote

Agents are refusing to fix the problem and they hang up in your face, I have been never treated so poorly this is the worst customer service experience ever..

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...AND IF IT DOESN’T SHOW UP AND IF YOU GUYS CONTINUE NOT ANSWERING THE PHONE I’M CONTACTING MY LAWYER THIS IS THE WORST SERVICE I’VE EVER BEEN THROUGH I’M NOT BUYING ANYTHING FROM HERE EVER AGAIN!!! HOW IN THE WORLD IS IT STILL IN PROCESSING...

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Product or Service Quality
2.5 (89 reviews)
2.5 (2 reviews)
Reviewer's quote

...I tried to reach MAC for either a refund or to have them re-send the products. After trying in vain to reach them, I escalated a claim with PAYPAL. I did EVERYTHING I was asked to do-- down to paying (more money) to send the product back to MAC...

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I ordered a package and the company claimed it was delivered. However, I never received my package! It was an expensive one too. I contacted the company and they said they were going to open an investigation. They never did! My Order never got to me. I did not get a refund either.

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Website
2.7 (85 reviews)
1 (2 reviews)
Reviewer's quote

Placed 2 orders when they had 25% off on their website. Received tracking numbers and confirmation emails when orders were shipped. Checked the numbers and MAC had the packages sent back! I called and they said there was an error with the discounts and so they cancelled my orders...

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No items

Price Affordability
2.6 (80 reviews)
1.5 (2 reviews)
Reviewer's quote

...Foundation works great, great price for the awesome foundation. Does not oxidize also!..

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No items

Mac Cosmetics and Urban Decay Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
No votes
Cons
  • Horrible customer service
  • Rude staff and appalling customer service
  • Disregard of customer service
No votes

Mac Cosmetics and Urban Decay Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

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No votes
5

This is not a review but a statement to your company. I was a loyal customer to your brand however due to your decision...

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No votes

Mac Cosmetics and Urban Decay Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

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1

I ordered a package and the company claimed it was delivered. However, I never received my package! It was an expensive...

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1

I was at the Mac counter in the mall in Short pump Richmond Va in Nordstrom to buy some cosmetics .I asked about...

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2.3

IT HAS BEEN 4 WEEKS AND I HAVE GOTTEN NO UPDATES ON MY PACKAGE. I’VE CALLED AND BEEN ON HOLD FOR 2 HOURS MULTIPLE...

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Mac Cosmetics and Urban Decay Latest Reviews

Recent published reviews
No votes

I didnt get my product and I try to call to costumers service and no answer .

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No votes
1

New people working and placing orders incorrectly and refusing to give any refunds or take any responsibility for the...

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No votes

Mac Cosmetics and Urban Decay Products and Services

Most reviewed product and services
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (20 reviews)
  • Mac Cosmetics Sales Representative (11 reviews)