PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
Sephora

Mac Cosmetics and Sephora Overview

Total reviews
213
159
Company responses
0
0
Issues resolved
3
0

Mac Cosmetics was first mentioned on PissedConsumer on May 25, 2011 and since then this brand received 213 reviews. It is 54 reviews more than Sephora received since Mar 18, 2011.

Mac Cosmetics and Sephora Consumer Ratings

Rank
109 out of 1213 in Cosmetics and Personal Care category
119 out of 1213 in Cosmetics and Personal Care category
Customer service
131 in category
134 in category
Staff
127 in category
113 in category
Product or Service Quality
59 in category
83 in category

According to consumer ratings and reviews, Mac Cosmetics ranks 10 points higher in the Cosmetics and Personal Care category than Sephora. People gave Mac Cosmetics 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 295 points higher than the worst rated brand in this category. At the same time, Sephora was rated 1.4 stars for Customer service criterion in this category and it is 292 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sephora has a higher rating than Mac Cosmetics. Regarding Product or Service Quality criterion, consumers gave Mac Cosmetics 2.6 stars and it is 86% greater than other in category. Sephora however was rated 2.3 stars and it is 81% greater than other in category.

Mac Cosmetics and Sephora Rating Details

Customer service
1.5 (94 reviews)
1.4 (82 reviews)
Reviewer's quote

...Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence. my Husband was the one who ended up helping me and sifting through the drawers to find the right shade...

Erica Y

I asked borrow shadow brush to try on it and there was a lady(one of customer)using store's brush at the mirror station and try put some make up on. That lady looks mid 30 Caucasian lady. This sales person name is Wesley, he told me that they're not provide make up brush in Sephora if I want to try...

Olive R
Staff
1.5 (91 reviews)
1.6 (79 reviews)
Reviewer's quote

EMAIL sent on 03/01/19 at 22:01 GMT Customer service issue - Impolite/rude staff complaint Dear Sir / Madam, I am writing to you to raise an issue about: Shops The issue that I have experienced was: Went into store to make exchange with products that I bought online. Associate behind the counter...

Desirei E

...Sometimes the girls from the staff are intimidating, but probably it's just my imagination...

Jaeli
Product or Service Quality
2.6 (81 reviews)
2.3 (62 reviews)
Reviewer's quote

2, product defects Bluetooth and wifi *** out needed to take it in for the week for the motherboard to be replaced! 3, entry level RAM is CAPPED less then other iMacs. and again costs way more trough apple! but good thing is you can do it yourself! 4, Fusion Drive GARBAGE! 5400 speed drive with...

Ricky M

Dealt with customer service and someone claiming to be a supervisor and both were disgusting disrespectful workers with the worlds most shoddy customer service skills who ended up cutting me off from the chat before I was finished. Fast forward 2 weeks when my order finally arrives x3 items missing...

Kelsey B

Mac Cosmetics and Sephora Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
  • Variety of products
  • Range of products
  • Variety
Cons
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
  • Poor customer service
  • Service
  • False advertising

Mac Cosmetics and Sephora Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

Mac Cosmetics and Sephora Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

Mac Cosmetics and Sephora Latest Reviews

Recent published reviews
1

I was told that that the color that I was going to get was going to go with my skin tone and it was the right color for...

Read all 213 reviews
3.6

There are only 3 things I always buy at Sephora and I always find: Kat Von D's eyeliner, cream and liquid lipstick - any...

Read all 159 reviews

Mac Cosmetics and Sephora Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (33 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)
  • Sephora Customer Care (31 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)