PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics

Mac Cosmetics and Sephora Overview

Total reviews
Company responses
Issues resolved

Mac Cosmetics was first mentioned on PissedConsumer on May 25, 2011 and since then this brand received 216 reviews. It is 53 reviews more than Sephora received since Mar 18, 2011.

Mac Cosmetics and Sephora Consumer Ratings

113 out of 1161 in Cosmetics and Personal Care category
123 out of 1161 in Cosmetics and Personal Care category
Customer service
131 in category
134 in category
129 in category
118 in category
Product or Service Quality
61 in category
81 in category

According to consumer ratings and reviews, Mac Cosmetics ranks 10 points higher in the Cosmetics and Personal Care category than Sephora. People gave Mac Cosmetics 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 300 points higher than the worst rated brand in this category. At the same time, Sephora was rated 1.4 stars for Customer service criterion in this category and it is 297 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sephora has a higher rating than Mac Cosmetics. Regarding Product or Service Quality criterion, consumers gave Mac Cosmetics 2.6 stars and it is 86% greater than other in category. Sephora however was rated 2.3 stars and it is 81% greater than other in category.

Mac Cosmetics and Sephora Rating Details

Customer service
1.4 (96 reviews)
1.4 (85 reviews)
Reviewer's quote

The worst customer service ever! No one is responsible for anything. Processing time of online order is 5-7 (even though promised 1-2 days) business days plus shipping time. After a week of waiting, my order was still processing, so I called customer service and everyone said "there is nothing we...

Natalya S

...I've never experienced worst customer service in my life. Unfortunately I had to replace all of my makeup and brushes which I'm doing today. I needed help ffinding a foundation and the rest I had written a list for the associate...

Arica P
1.5 (93 reviews)
1.6 (82 reviews)
Reviewer's quote

...Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence. my Husband was the one who ended up helping me and sifting through the drawers to find the right shade...

Erica Y

I was serviced at Sephora inside jcpenney brea mall December 2019! wow this store went down hill ! all new staff and they are rude. I can't even ask a question without being rushed and pressured into a jcpenney card. like why would I need a credit card for a $40 foundation...

Product or Service Quality
2.6 (83 reviews)
2.3 (64 reviews)
Reviewer's quote

If you need MAC products, buy it through third party like Nordstrom, Macy's etc. Never buy things directly through MAC. The worst customer service ever! No one is responsible for anything...


Sephora — Sephora sales person discrimination Add a Comment I went to Bevery center Sephora 11/812019 and bought some make up product and some of item I need to exchange and I wanted to buy Guerlain product which is they do not carry Beverly center store. So I went to Hollywood Sephora 11/9/2019...

Olive R

Mac Cosmetics and Sephora Pros and Cons

  • Its products
  • Products
  • Products as it suits my complexion
  • Variety of products
  • Range of products
  • I cant think of one thing
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
  • Poor customer service
  • Service
  • False advertising

Mac Cosmetics and Sephora Most Positive Reviews

Top rated reviews

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...


I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

Mac Cosmetics and Sephora Most Critical Reviews

Lowest rated reviews

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...


I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

Mac Cosmetics and Sephora Latest Reviews

Recent published reviews

I have a very bad experience. I had purchased a product from MAC KOP and made a payment. Upon payment the salesman in...

Read all 216 reviews

I've already left a review online and I do intend to contact the manager. I've never experienced worst customer service...

Read all 163 reviews

Mac Cosmetics and Sephora Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (34 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)
  • Sephora Customer Care (32 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)