PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Nyx Cosmetics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
Nyx Cosmetics

Mac Cosmetics and Nyx Cosmetics Overview

Total reviews
215
114
Company responses
0
0
Issues resolved
3
0

Mac Cosmetics was first mentioned on PissedConsumer on May 25, 2011 and since then this brand received 215 reviews. It is 101 reviews more than Nyx Cosmetics received since Jan 5, 2013.

Mac Cosmetics and Nyx Cosmetics Consumer Ratings

Rank
108 out of 1215 in Cosmetics and Personal Care category
162 out of 1215 in Cosmetics and Personal Care category
Customer service
134 in category
195 in category
Staff
127 in category
170 in category
Product or Service Quality
60 in category
127 in category

According to consumer ratings and reviews, Mac Cosmetics ranks 54 points higher in the Cosmetics and Personal Care category than Nyx Cosmetics. People gave Mac Cosmetics 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 290 points higher than the worst rated brand in this category. At the same time, Nyx Cosmetics was rated 1.1 stars for Customer service criterion in this category and it is 229 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mac Cosmetics has a higher rating than Nyx Cosmetics. Regarding Product or Service Quality criterion, consumers gave Mac Cosmetics 2.6 stars and it is 86% greater than other in category. Nyx Cosmetics however was rated 1.9 stars and it is 70% greater than other in category.

Mac Cosmetics and Nyx Cosmetics Rating Details

Customer service
1.4 (96 reviews)
1.1 (74 reviews)
Reviewer's quote

The worst customer service ever! No one is responsible for anything. Processing time of online order is 5-7 (even though promised 1-2 days) business days plus shipping time. After a week of waiting, my order was still processing, so I called customer service and everyone said "there is nothing we...

Natalya S

...to make sure two dollars wasn’t going to destroy but to verify like any individual would instead of telling me to show her the products she said “ other customers put it there the price was right” very rudely that did not bother me I worked in retail before I know how it is how frustrated she might be. I realized one of the colors I got was wrong so I was going to exchange it for the right one. I went to her and I explained I...

Nalia b
Staff
1.5 (93 reviews)
1.3 (65 reviews)
Reviewer's quote

...Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence. my Husband was the one who ended up helping me and sifting through the drawers to find the right shade...

Erica Y

My daughter (14yrs) wanted to buy a gift card for her Belgian friend when we were in Paris last week (NYX store @ La Defense). As lots of 14yrs she puts the money on the counter. At the moment I asked the sales person if the card is valid in Belgium, she takes the money, and goes to her manager....

PissedConsumer1161392
Product or Service Quality
2.6 (83 reviews)
1.9 (54 reviews)
Reviewer's quote

2, product defects Bluetooth and wifi *** out needed to take it in for the week for the motherboard to be replaced! 3, entry level RAM is CAPPED less then other iMacs. and again costs way more trough apple! but good thing is you can do it yourself! 4, Fusion Drive GARBAGE! 5400 speed drive with...

Ricky M

...This is my first time trying this product and I am very dissapointed. I am a fan of make up and always like to try new products but the fact that my new brushes came out to be so cheap really upset me. I wanted to return them but they were so messed up i threw them away...

Gaylin

Mac Cosmetics and Nyx Cosmetics Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
  • Affordability
  • Cruelty-free makeup
  • Good sales
Cons
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
  • Customer service
  • Bad company
  • Didnt reply to my email

Mac Cosmetics and Nyx Cosmetics Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

4.3

i ordered some lipsticks and 1 eyeliner from them on december 23rd, and it's now the 7th and it JUST shipped yesterday...

Mac Cosmetics and Nyx Cosmetics Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

1

This has been the worste service i have ever received in my life in terms of makeup. I ordered my package 3 weeks ago...

Mac Cosmetics and Nyx Cosmetics Latest Reviews

Recent published reviews
1

If you need MAC products, buy it through third party like Nordstrom, Macy's etc.
Never buy things directly through MAC. T...

Read all 215 reviews

I do not understand how the exact same product in different shades are two completely different sizes. They are suppose...

Read all 114 reviews

Mac Cosmetics and Nyx Cosmetics Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (34 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)
  • Nyx Cosmetics Shipping Service (36 reviews)
  • Nyx Cosmetics Customer Care (15 reviews)
  • Nyx Cosmetics Lipstick (9 reviews)