PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Nyx Cosmetics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
Nyx Cosmetics

Mac Cosmetics and Nyx Cosmetics Overview

Total reviews 233 120
Company responses 0 0
Issues resolved 3 0

Mac Cosmetics and Nyx Cosmetics Consumer Ratings

Rank
114 out of 920 in Cosmetics and Personal Care category
194 out of 920 in Cosmetics and Personal Care category
Customer service
143 in category
214 in category
Product or Service Quality
73 in category
144 in category
Website
78 in category
123 in category
Price Affordability
95 in category
49 in category

Mac Cosmetics and Nyx Cosmetics Rating Details

Customer service
1.5 (100 reviews)
1.1 (75 reviews)
Reviewer's quote

...I called customer service I talked to a gentleman and he said it would automatically be deleted in 2 days it still hasn't been it's been like 2 weeks..

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...this is the worst customer service ive ever dealt with. the energy and grief i suffered just trying to order a few things was like doing a (hard) job. your customers should get paid, instead of you..

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Product or Service Quality
2.6 (85 reviews)
1.8 (55 reviews)
Reviewer's quote

...I tried to reach MAC for either a refund or to have them re-send the products. After trying in vain to reach them, I escalated a claim with PAYPAL. I did EVERYTHING I was asked to do-- down to paying (more money) to send the product back to MAC...

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...This is my first time trying this product and I am very dissapointed. I am a fan of make up and always like to try new products but the fact that my new brushes came out to be so cheap really upset me. I wanted to return them but they were so messed up i threw them away...

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Website
2.8 (81 reviews)
2.2 (68 reviews)
Reviewer's quote

Placed 2 orders when they had 25% off on their website. Received tracking numbers and confirmation emails when orders were shipped. Checked the numbers and MAC had the packages sent back! I called and they said there was an error with the discounts and so they cancelled my orders...

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I thought NYX was a reputable company,but they have proven to be just as unscrupulous as a tacky website called Chicinlady from China who wanted to give me $3 instead of a refund for two sweaters because China was so far away. El Segundo is not that far away and believe that they will be hearing...

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Price Affordability
2.7 (76 reviews)
3.2 (53 reviews)
Reviewer's quote

...Foundation works great, great price for the awesome foundation. Does not oxidize also!..

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I was at the nyx location at West Edmonton mall Edmonton in Alberta Canada.The customer service is really bad .The employee was rude and didn't really pay attention to me it felt like she was here just to kill time .I like the product but something should be done about that .it wasn't a pleasure to...

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Mac Cosmetics and Nyx Cosmetics Pros and Cons

Pros
  • Its products
  • Products as it suits my complexion
  • Products
  • Affordability
  • Cruelty-free makeup
  • Good sales
Cons
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
  • Customer service
  • Bad company
  • Didnt reply to my email

Mac Cosmetics and Nyx Cosmetics Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

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4.3

i ordered some lipsticks and 1 eyeliner from them on december 23rd, and it's now the 7th and it JUST shipped yesterday...

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5

This is not a review but a statement to your company. I was a loyal customer to your brand however due to your decision...

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3.8

Ugh, where do I begin? I placed an online order and it said they woukd send me tracking information. After 2 weeks, I...

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Mac Cosmetics and Nyx Cosmetics Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

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1

This has been the worste service i have ever received in my life in terms of makeup. I ordered my package 3 weeks ago...

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1

I was at the Mac counter in the mall in Short pump Richmond Va in Nordstrom to buy some cosmetics .I asked about...

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1

Terrible customer service they don't respond back to emails and there is no real person to talk. They claim my order...

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Mac Cosmetics and Nyx Cosmetics Latest Reviews

Recent published reviews
No votes

I still havent received my package

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No votes

lthis is the worst company in the world. their website doesnt work and customer service never gets back to you. placing...

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2.6

Mac gigalash mascara packaged without a brush. Company gave me run around for replacing. Seems a small thing for them...

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1.2

okay this is officially my 5th email to you guys. your website is so slow it took me hours and hours, over several...

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Mac Cosmetics and Nyx Cosmetics Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (35 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (20 reviews)
  • Nyx Cosmetics Shipping Service (38 reviews)
  • Nyx Cosmetics Customer Care (15 reviews)
  • Nyx Cosmetics Lipstick (9 reviews)