PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and MAACO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
MAACO

Pep Boys and MAACO Overview

Total reviews
1392
799
Company responses
0
3
Issues resolved
5
0

Pep Boys and MAACO Consumer Ratings

Rank
202 out of 1707 in Service Centers and Repairs category
222 out of 1707 in Service Centers and Repairs category
Customer service
197 in category
198 in category
Value for money
155 in category
178 in category
Product or Service Quality
159 in category
176 in category
Price Affordability
208 in category
155 in category

Pep Boys and MAACO Rating Details

Customer service
1.5 (318 reviews)
1.5 (211 reviews)
Reviewer's quote

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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...The customer service is not good at all and the turn around time is worse!..

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Value for money
1.8 (278 reviews)
1.6 (176 reviews)
Reviewer's quote

...THEY STOLE money from me. I only bought because of the rebate and now they refuse to pay me the money they owe me. DISGUSTING SCAMMERS..

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...I have expended a lot of money on rental vehicles, paid half of a new windshield that they cracked, has been spoken to with a condescending and Gruff attitude even in front of other customers. I have pictures that no one has looked at. This is not a $2,800 Quality Paint Job...

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Product or Service Quality
1.6 (270 reviews)
1.5 (177 reviews)
Reviewer's quote

...DON'T Get Parts or service here you will get screwed. PEPBOYS PLACE WILL NO LONGER WARRANTY BATTERIES OR ANY PARTS. THEY NO LONGER SELL PARTS TO SHOPS..

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...We went there because our car was painted there in 2011 and received a great service. Now all new people there and we would never bring our car there again. Very disappointed!..

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Price Affordability
2 (266 reviews)
2.2 (171 reviews)
Reviewer's quote

...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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...So impressive and for an amazing price. I would really highly recommend the Portland shop and Lew the manager..

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Pep Boys and MAACO Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Car before they touched it
  • People seemed nice
  • Paint job
Cons
  • Customer service
  • Poor service provided
  • Poor service
  • Terrible customer service
  • Poor quality work
  • Lied to about work that was supposed to be done but was not

Pep Boys and MAACO Most Positive Reviews

Top rated reviews
5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

I believe the fellow who wrote the bad review was talking about a different shop,, I'm sure of that because the names...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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5

Went for an estimate with some trepidations after reading some negative reviews about other Maaco locations. Tony the ma...

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Pep Boys and MAACO Most Critical Reviews

Lowest rated reviews
1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Maaco Clackamas, Oregon
Restored a 1990 Eagle Talon. After rebuilding and getting all mechanical fixed we decided to ge...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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1

Maaco Auto Painting & Bodywork of Everett, 9505 Evergreen Way is worst service, incompetent and worst customer serv...

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Pep Boys and MAACO Latest Reviews

Recent published reviews
1.6

Was given a form to fill out when I bought 4 tires on April 26tth of 2020. I am now told that my rebate was refused...

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1

I took the vehicle in what is that and rented a vehicle while it was to be serviced or painted. After one full week and...

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1

They have owed me a rebate for 13 weeks. THEY SCAMMED ME out of $260. They will not answer emails or phone calls. This i...

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1

Numerous overspray areas, excessive time to complete the job and still waiting, cracked winshield.
NOT a $2900 job qualit...

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Pep Boys and MAACO Products and Services

Most reviewed product and services
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (56 reviews)
  • Maaco Painting (167 reviews)
  • Maaco Car Painting (97 reviews)
  • Maaco Repair (63 reviews)