PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and MAACO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
MAACO

Pep Boys and MAACO Overview

Total reviews 1416 811
Company responses 0 3
Issues resolved 6 0

Pep Boys and MAACO Consumer Ratings

Rank
210 out of 1748 in Service Centers and Repairs category
227 out of 1748 in Service Centers and Repairs category
Customer service
187 in category
189 in category
Value for money
157 in category
174 in category
Product or Service Quality
153 in category
166 in category
Price Affordability
208 in category
160 in category

Pep Boys and MAACO Rating Details

Customer service
1.5 (330 reviews)
1.5 (218 reviews)
Reviewer's quote

...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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...The job was terrible the and customer service was worse..

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Value for money
1.8 (291 reviews)
1.6 (183 reviews)
Reviewer's quote

Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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...It is costing me more money to get another rental when it was just repaint the hood and stripes not that hard for a big company..

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Product or Service Quality
1.6 (280 reviews)
1.5 (182 reviews)
Reviewer's quote

...(9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my inspection done. They try to sell me 4 new tires and rear axle brake service for almost $700. 00 in order to get my inspection sticker...

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...I took the car because its been almost 2 months and my son needs his car and beside with the quality they provide don't think it will get better. This is a fast food drive thru company, no attention to detail, its get them in and out. How do you paint a car in 1 day...

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Price Affordability
1.9 (275 reviews)
2.2 (176 reviews)
Reviewer's quote

...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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...So impressive and for an amazing price. I would really highly recommend the Portland shop and Lew the manager..

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Pep Boys and MAACO Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Car before they touched it
  • People seemed nice
  • Price
Cons
  • Customer service
  • Poor service provided
  • Poor service
  • Terrible customer service
  • Poor quality work
  • Lied to about work that was supposed to be done but was not

Pep Boys and MAACO Most Positive Reviews

Top rated reviews
5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

I believe the fellow who wrote the bad review was talking about a different shop,, I'm sure of that because the names...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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5

Went for an estimate with some trepidations after reading some negative reviews about other Maaco locations. Tony the ma...

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Pep Boys and MAACO Most Critical Reviews

Lowest rated reviews
1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Maaco Clackamas, Oregon
Restored a 1990 Eagle Talon. After rebuilding and getting all mechanical fixed we decided to ge...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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1

Maaco Auto Painting & Bodywork of Everett, 9505 Evergreen Way is worst service, incompetent and worst customer serv...

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Pep Boys and MAACO Latest Reviews

Recent published reviews
No votes

store id 0025 tracking id# service work order# 223**** my wifes 2016 subaru had state and emission insp. and front and...

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No votes

I'm in the auto repair business Auto body 42 years I was having a new Booth installed I took a car to mako for one...

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1

Dont go to pep boys use waart Switched from on line purchase. Price which I had paid on line added 90 dollars and I...

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4

They cracked A Fiberglass Fender On my Chevrolet dually truck. They would not repair it correctly. They just put bondo...

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Pep Boys and MAACO Products and Services

Most reviewed product and services
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)
  • Maaco Painting (167 reviews)
  • Maaco Car Painting (99 reviews)
  • Maaco Repair (64 reviews)