PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MAACO and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MAACO
1.6
Pep Boys
1.7
MAACO
Pep Boys

MAACO and Pep Boys Overview

Total reviews 914 1525
Company responses 3 0
Issues resolved 0 8

MAACO and Pep Boys Consumer Ratings

Rank
244 out of 1201 in Service Centers and Repairs category
202 out of 1156 in Auto Parts and Accessories category
Customer service
228 in category
178 in category
Product or Service Quality
222 in category
181 in category
Value for money
205 in category
204 in category
Price Affordability
158 in category
254 in category

MAACO and Pep Boys Rating Details

Customer service
1.4
(276 reviews)
1.4
(382 reviews)
Reviewer's quote

Your employee George at the aberdeen location treated me as if I was less then a human being the guy was a rude person from the minute I walked in the door he needs a lesson in customer service I will not be using maaco due to fire this guy george..

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...I haven't received much interest from their customer service yet. I told the manager that I would not use them again. He said cool...

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Product or Service Quality
1.4
(238 reviews)
1.6
(329 reviews)
Reviewer's quote

As a fellow business owner, I know that I would aim to provide the absolute best service possible and I believe you all thrive to do the same! I have receipts for payments to my local MAACO shop & I would love to further discuss how poorly I was treated as a customer by Charlesfrom threatening me,...

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...Even the people inside the service bay, do not know how to change a tire. Amazing, great. People at the check in and check out counter, are great, they know how to be ignorant and deny their early commitments and deny the earlier given quotes...

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Value for money
1.5
(236 reviews)
1.7
(337 reviews)
Reviewer's quote

The money you save getting a paint job and/or body work is not worth the headache of dealing with the horrendous manager and her little henchman. And I'm not really saving money now that I have to pay for additional work (elsewhere) to repair what they did so terribly. This shop is in Fresno,...

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At this time we have unfortunately been in a position where we have had no choice but to invest a quite substantial amount of money to retrieve a vehicle that was functioning properly before being brought to your company for what should have been a rather unremarkable repair. Kayley turned the Jeep...

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Price Affordability
2.1
(222 reviews)
1.9
(317 reviews)
Reviewer's quote

We took the car and the lady at front quoted a price after we choose paint color , so we left the car ( we trailered up there). When it was done got the car went to pickup and they didnt paint inside doors , inside trunk lid anything you could see by looking at car wasnt painted! I asked the lady ,...

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...Mean while the store manger is sitting next to the gentleman putting me in the computer says with an additued just give her the price I don't feel like fighting with her. Wow I said to myself...

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MAACO and Pep Boys Pros and Cons

Pros
  • People seemed nice
  • Car before they touched it
  • Price
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Terrible customer service
  • Poor quality work
  • Lied to about work that was supposed to be done but was not
  • Customer service
  • Poor service
  • Poor service provided

MAACO and Pep Boys Most Positive Reviews

Top rated reviews
5

My Son and I visited the Macco Shop in Myrtle Beach, SC.
We were trying to put a Valance on a new bumper for a 200 Fo...

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5

I went to Pep Boys in North Little Rock Arkansas to purchase some seat covers for my son's birthday. They didn't fit...

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5

The Blanding location did my Victory motorcycle for $299.00 with "show quality" results! I couldn't be more impressed...

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5

Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way...

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MAACO and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I had my car painted and I had a lot of paint dust on the top, call them up about this issue and I was told that I had k...

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1

Pep Boys:
Attention Rhonda Grant:
On February 3rd, 2024 my daughter Kayley Lawrence attempted to change the oil in my 2012...

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1

I went to the macco in corona california located on pomona road for an estimate to have some paint some scratches...

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1

Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs...

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MAACO and Pep Boys Latest Reviews

Recent published reviews
No votes

Took my 2020 Jeep compass in for body repair in (Petersburg Va) they had Jeep for 7 days first go around was not right...

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1

Hello,
Congratulations for hiring the great crooks, working on your stores, cheating people, wasting their time, not know...

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No votes

Owner took State Farm check for initial estimate and our $500 payment as well as an additional supplemental payment and...

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No votes

I had a 9:00 am appt that did not start until 9:48. When I asked to tell me the oil schedule told them not to look at...

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