PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MAACO and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MAACO
Pep Boys

MAACO and Pep Boys Overview

Total reviews
778
1607
Company responses
3
0
Issues resolved
0
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 829 reviews more than MAACO received since Mar 22, 2007.

MAACO and Pep Boys Consumer Ratings

Rank
192 out of 2659 in Service Centers and Repairs category
191 out of 2659 in Service Centers and Repairs category
Customer service
189 in category
187 in category
Staff
189 in category
163 in category
Product or Service Quality
164 in category
153 in category

According to consumer ratings and reviews, Pep Boys ranks 1 points higher in the Service Centers and Repairs category than MAACO. People gave MAACO 1.5 stars for Customer service criterion in Service Centers and Repairs category and it is 426 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than MAACO. Regarding Product or Service Quality criterion, consumers gave MAACO 1.6 stars and it is 73% greater than other in category. Pep Boys however was rated 1.6 stars and it is 75% greater than other in category.

MAACO and Pep Boys Rating Details

Customer service
1.5 (199 reviews)
1.5 (302 reviews)
Reviewer's quote

... see if their ready, and she never called , so I called the next day and see what’s going on, I told her she is very unprofessional and that’s not how a customer should be treated after all the bad experiences been happening , the driver side window is misaligned it’s sticking out , water can come in if it rain, I mentioned it to her and she’s denying again that they did not do it, another lie, and I started noticing the paint is bubbling on the driver side , they did a horrible job and I can’t get a hold of her coz she hanged up on me during my rant, I don’t really complaint much on anything but this is such a horrible experience and they shouldn’t be running a company with the way they treat customers . I will have to take them to court is this is t resolve ....

PissedConsumer1704071

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.6 (186 reviews)
1.7 (287 reviews)
Reviewer's quote

...Given that the office staff was all female. We laughed, she greeted me, and who I believe was her daughter assisted me with the estimate. The damage was a small scratch on the passenger side quarter panel, it penetrated the paint and there was a blemish in the same area that required repair...

PissedConsumer1677271

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Product or Service Quality
1.6 (170 reviews)
1.6 (257 reviews)
Reviewer's quote

Never, never go to Macho. I had two cars painted by them. One in Oregon one in California. Both did a deplorable job. Paint started peeling right away. Also streaks and bubbles.

PissedConsumer1688604

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly.

BG T

MAACO and Pep Boys Pros and Cons

Pros
  • Car before they touched it
  • People seemed nice
  • Pete was very cool but that is the only thing
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Terrible customer service
  • Poor quality work
  • Lied to about work that was supposed to be done but was not
  • Customer service
  • Poor service provided
  • Poor service

MAACO and Pep Boys Most Positive Reviews

Top rated reviews
5

I believe the fellow who wrote the bad review was talking about a different shop,, I'm sure of that because the names...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

MAACO and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Maaco Clackamas, Oregon
Restored a 1990 Eagle Talon. After rebuilding and getting all mechanical fixed we decided to ge...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

MAACO and Pep Boys Latest Reviews

Recent published reviews

Hello,This is Gregory Bryant, I recently had my truck painted by Maaco in Asheville NC, When I got the estimate, that...

Read all 778 reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

MAACO and Pep Boys Products and Services

Most reviewed product and services
  • Maaco Painting (165 reviews)
  • Maaco Car Painting (95 reviews)
  • Maaco Repair (62 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)