PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MAACO and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MAACO
Pep Boys

MAACO and Pep Boys Overview

Total reviews
807
1397
Company responses
3
0
Issues resolved
0
5

MAACO and Pep Boys Consumer Ratings

Rank
225 out of 1721 in Service Centers and Repairs category
206 out of 1721 in Service Centers and Repairs category
Customer service
200 in category
199 in category
Value for money
181 in category
160 in category
Product or Service Quality
179 in category
161 in category
Price Affordability
156 in category
208 in category

MAACO and Pep Boys Rating Details

Customer service
1.5 (216 reviews)
1.5 (321 reviews)
Reviewer's quote

...The job was terrible the and customer service was worse..

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Value for money
1.6 (182 reviews)
1.8 (283 reviews)
Reviewer's quote

...It is costing me more money to get another rental when it was just repaint the hood and stripes not that hard for a big company..

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Product or Service Quality
1.5 (181 reviews)
1.6 (274 reviews)
Reviewer's quote

...The customer service is not good at all and the turn around time is worse!..

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...The service manager Brandon Lamb performed this evaluation. He also did a electrical analysis as well . After his review ( partnered with a woman/ who looks even more Sketchy) he concludes that my a/c module is not responding and needs to be replaced...

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Price Affordability
2.2 (176 reviews)
2 (268 reviews)
Reviewer's quote

...So impressive and for an amazing price. I would really highly recommend the Portland shop and Lew the manager..

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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MAACO and Pep Boys Pros and Cons

Pros
  • Car before they touched it
  • Price
  • People seemed nice
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Terrible customer service
  • Poor quality work
  • Lied to about work that was supposed to be done but was not
  • Customer service
  • Poor service provided
  • Poor service

MAACO and Pep Boys Most Positive Reviews

Top rated reviews
5

I believe the fellow who wrote the bad review was talking about a different shop,, I'm sure of that because the names...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Went for an estimate with some trepidations after reading some negative reviews about other Maaco locations. Tony the ma...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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MAACO and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Maaco Clackamas, Oregon
Restored a 1990 Eagle Talon. After rebuilding and getting all mechanical fixed we decided to ge...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Maaco Auto Painting & Bodywork of Everett, 9505 Evergreen Way is worst service, incompetent and worst customer serv...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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MAACO and Pep Boys Latest Reviews

Recent published reviews
1.8

Maaco repainted my hood and did a bad job for the first time. I went back and showed them that there was dirt and...

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1

I purchased 2 different size Shelter Logic canopies from the Jupiter Florida store and was told by the Pep Boys rebate c...

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2

Customer service is very poor no follow up phone calls lost paint code painted wrong color paint stuff that was not...

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1

You will be notified by email if all requirements have been met and when you should expect your reward. If you qualify f...

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MAACO and Pep Boys Products and Services

Most reviewed product and services
  • Maaco Painting (167 reviews)
  • Maaco Car Painting (99 reviews)
  • Maaco Repair (64 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (58 reviews)