PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UBER and Lyft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UBER
Lyft

UBER and Lyft Overview

Total reviews
1857
903
Company responses
0
0
Issues resolved
3
1

UBER and Lyft Consumer Ratings

Rank
84 out of 430 in Transport category
56 out of 430 in Transport category
Customer service
45 in category
38 in category
Website
101 in category
85 in category
Product or Service Quality
46 in category
36 in category
Billing Practices
70 in category
61 in category

UBER and Lyft Rating Details

Customer service
1.5 (394 reviews)
1.6 (165 reviews)
Reviewer's quote

Ive been going back-and-forth with Uber customer service which is a joke, and gotten nowhere I repeatedly asked to get a gift card back so I can put it on my boyfriends Uber do you know avail. They have done nothing but asked me the same questions over and over again. Theyve given me no solutions...

Read full review

I tried to call customer service. Got hung up on. My first Lyft charge gave me 4 different drivers...

Read full review
Website
1.6 (338 reviews)
1.8 (148 reviews)
Reviewer's quote

On the laptop website it would not allow me to add another stop other than the one. When my employee/friend and my self first got into the drivers car, i explained to the driver that we needed to go to the store, then dropped at work which is about 5 maybe 8 minutes away from the gas station. I...

Read full review

...I ask for an explanation on the website but didn't get any respond yet. This is a highway robbery on people like me that don't drive..

Read full review
Product or Service Quality
1.7 (319 reviews)
1.9 (153 reviews)
Reviewer's quote

My Über eats food was never delivered or delivered to wrong house! Im pushed off! I demand a full refund! Will never use your unreliable service again!..

Read full review

Lyft customer service is really trash...

Read full review
Billing Practices
1.7 (321 reviews)
1.8 (145 reviews)
Reviewer's quote

...Second, Billing mistake of duplicate charges blocked my account. Third, Customer service robots were useless and building up frustration..

Read full review

...The company is guilty of false, deceptive and unfair trade practices and I refuse to let them get away with it. If this has happened to you, I encourage you not to give up because Lyft will not play fair. In fact, they will not even listen to you...

Read full review

UBER and Lyft Pros and Cons

Pros
  • Have been good in the past
  • Need call back
  • Convenience of uber
  • When i used them in the past it was okay
  • Some drivers are good
  • On time drivers
Cons
  • Customer support nonexistant
  • Customer service is non-existent
  • No customer service
  • No one responded to my issue
  • Can not contact anyone
  • What they did to my bank account

UBER and Lyft Most Positive Reviews

Top rated reviews
5

Por yo no mas use un uber pero me cobraron 3 veces

Read full review
5

Good evening sir. Tomorrow at 3 pm my rider Lyft app no any person is call the cab but Lyft app cut $6 in my Bank of...

Read full review
5

I dont have your card from uber and you took my money

Read full review
5

I'm trying to turn my app onto driving it keep saying driver has stopped driving and it keeps shutting off it won't...

Read full review

UBER and Lyft Most Critical Reviews

Lowest rated reviews
1

I am a current driver with uber.My friend signed me up under her promo code.

After she was not credited I was asked to...

Read full review
1

Dissappointed trying to find ride price info. "Calculator" won't take general info & search complicated and...

Read full review
1

New Years eve is the busiest time of the year. What make it even more difficult is that while Uber chargers a safe ride...

Read full review
1

HORRIBLE, HORRIBLE, HORRIBLE, AND I MUST ADD, HORRIBLE!!”
9/10/15
I tried to use Lyft last weekend in San Diego. The fir...

Read full review

UBER and Lyft Latest Reviews

Recent published reviews
No votes

how is this fair? the uber driver stole my food- only left 10% and uber refunds the amount but uber driver gets away...

Read full review
1

I havent hurd back from the driver !!! I lost my phone

Read full review
2.8

Today I tried many times this morning to get a ride around 4:30 am and don't have cars available and the uber company...

Read full review
No votes

I want to you give back my money because I didnt get ride lyft did not send me ride.

Read full review

UBER and Lyft Products and Services

Most reviewed product and services
  • Uber Account (183 reviews)
  • Uber Customer Care (111 reviews)
  • Uber Vehicle Driver (104 reviews)
  • Lyft Pick Up Service (51 reviews)
  • Lyft Vehicle Driver (38 reviews)
  • Lyft Mobile Application (34 reviews)