PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uber and Lyft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uber
Lyft

Uber and Lyft Overview

Total reviews 4018 3737
Company responses 0 0
Issues resolved 11 12

Uber and Lyft Consumer Ratings

Rank
92 out of 445 in Transport category
62 out of 445 in Transport category
Customer service
45 in category
No votes
Website
99 in category
No votes
Product or Service Quality
50 in category
No votes
Billing Practices
69 in category
No votes

Uber and Lyft Rating Details

Customer service
1.5 (852 reviews)
No votes
Reviewer's quote

Never got to talk to an Uber customer service representative..

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...In the future, I hope that I can get this driver because she superceded all my customer service needs. Best Regards, Dr. LaToya Gray..

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Website
1.7 (726 reviews)
No votes
Reviewer's quote

...The second issue is that there is almost no way to contact you not even on your Uber official website..

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Need it more detail on how to navigate through the website to odds for my refund of $9. 26 that was take it out of my account without my permission..

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Product or Service Quality
1.8 (715 reviews)
No votes
Reviewer's quote

Being charged for a ride that never came, and then having to take a bus to my location, and the customer service number only give information to live representatives. I will no longer be using Uber services instead I will be switching to Lyft car service. I did receive my refund thanks to...

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...The service has not been up to par ever since they had to put up a proposition to let the voters decide whether they had to provide benefits, among other actions, to their drivers or not. If this is what is going to happen every time, I will go back to taking a cab!..

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Billing Practices
1.7 (676 reviews)
No votes
Reviewer's quote

...Second, Billing mistake of duplicate charges blocked my account. Third, Customer service robots were useless and building up frustration..

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App says my billing address is incorrect..

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Uber and Lyft Pros and Cons

Pros
  • Have been good in the past
  • Convenience of uber
  • Need call back
  • When i used them in the past it was okay
  • Some drivers are good
  • Good service most of the time
Cons
  • Customer service is non-existent
  • Customer support nonexistant
  • No customer service
  • Can not contact anyone
  • No one responded to my issue
  • Cant get a person on the phone

Uber and Lyft Most Positive Reviews

Top rated reviews
5

Por yo no mas use un uber pero me cobraron 3 veces

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5

Good evening sir. Tomorrow at 3 pm my rider Lyft app no any person is call the cab but Lyft app cut $6 in my Bank of...

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5

I dont have your card from uber and you took my money

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5

I'm trying to turn my app onto driving it keep saying driver has stopped driving and it keeps shutting off it won't...

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Uber and Lyft Most Critical Reviews

Lowest rated reviews
1

I am a current driver with uber.My friend signed me up under her promo code.

After she was not credited I was asked to...

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1

Dissappointed trying to find ride price info. "Calculator" won't take general info & search complicated and...

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1

New Years eve is the busiest time of the year. What make it even more difficult is that while Uber chargers a safe ride...

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1

HORRIBLE, HORRIBLE, HORRIBLE, AND I MUST ADD, HORRIBLE!!”
9/10/15
I tried to use Lyft last weekend in San Diego. The fir...

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Uber and Lyft Latest Reviews

Recent published reviews
No votes

You guys already charged me twice and I still not have a my uber

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No votes

I had got charge with a ride that I havent even road on and it still takes my money

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No votes

I accidentally opened another account while I had another one pending for background check. So my primary account is rej...

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No votes

YO I DONT TAKE LYFT AND ITS SHOWING MONEY TAKEN FROM MY ACCOUNT TRU LYFT I NEED TO KNOW WHAT THE *** GOING ON!

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Uber and Lyft Products and Services

Most reviewed product and services
  • Uber Account (236 reviews)
  • Uber Vehicle Driver (174 reviews)
  • Uber Debit Card (171 reviews)
  • Lyft Pick Up Service (197 reviews)
  • Lyft Vehicle Driver (157 reviews)
  • Lyft Account (140 reviews)