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Lyft

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 9 TOTAL REVIEWS
Rank
92 out of 501
in Transport category
Rating Details
Website
Product or Service Quality
Customer service
Billing Practices
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    00:29
  • ISSUES RESOLVED
    0%
Top Products and Services
3
1 reviews
No votes
1 reviews

UBER

1.6
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 47 TOTAL REVIEWS
Rank
185 out of 1313
in Software category
Rating Details
Website
Product or Service Quality
Customer service
Billing Practices
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.3
11 reviews
2.3
9 reviews
1
2 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Deyon40
Miami, Florida, United States #1355888

I had been using UBER for 3 months and then it seemed as if their rates went up by 25%, so I tried LYFT. Big mistake!

Some Lyft rides were cheaper but not that much. And then I got charged with a damage fee for dirt that got on my shoes when I walked out to the road to the driver who was obviously not coming in the driveway. I contacted LYFT and there was a series of emails back and forth and they refused to refund me.

I have had instances where UBER would incorrectly charge me, but once I contact them through the app, they always investigate in a timely manner and I am always refunded. When it comes to overall customer satisfaction from the company itself, UBER is the best hands down.

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