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Lyft

1.8
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 23 TOTAL REVIEWS
Rank
63 out of 599
in Transport category
Rating Details
Customer service
Website
Value for money
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    6
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    00:23
  • ISSUES RESOLVED
    0%
Top Products and Services
2.3
3 reviews
1
2 reviews
3.7
2 reviews

UBER

1.7
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 107 TOTAL REVIEWS
Rank
75 out of 599
in Transport category
Rating Details
Customer service
Website
Value for money
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    84
  • SUCCESSFUL
    5%
  • AVG CALL DURATION
    00:28
  • ISSUES RESOLVED
    2%
Top Products and Services
2.4
20 reviews
1.9
14 reviews
1.9
12 reviews

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Deyon40
Miami, Florida, United States #1355888

I had been using UBER for 3 months and then it seemed as if their rates went up by 25%, so I tried LYFT. Big mistake!

Some Lyft rides were cheaper but not that much. And then I got charged with a damage fee for dirt that got on my shoes when I walked out to the road to the driver who was obviously not coming in the driveway. I contacted LYFT and there was a series of emails back and forth and they refused to refund me.

I have had instances where UBER would incorrectly charge me, but once I contact them through the app, they always investigate in a timely manner and I am always refunded. When it comes to overall customer satisfaction from the company itself, UBER is the best hands down.

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