PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lyft and Uber as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lyft
Uber

Lyft and Uber Overview

Total reviews 3844 4178
Company responses 0 0
Issues resolved 12 11

Lyft and Uber Consumer Ratings

Rank
63 out of 445 in Transport category
92 out of 445 in Transport category
Customer service
40 in category
48 in category
Product or Service Quality
42 in category
48 in category
Exchange, Refund and Cancellation Policy
40 in category
44 in category
Website
92 in category
105 in category

Lyft and Uber Rating Details

Customer service
1.7 (811 reviews)
1.5 (879 reviews)
Reviewer's quote

...2- Ive called Lyft Customer Service and it is only a recorded message then hangs up 3- I want my $3 credited, the driver was tipped considerably with cash, and I want an explanation of why this occurred..

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They have the worst customer service representatives that I have ever dealt with in my entire life. They are rude, have no respect for customers and dont deserve to have jobs. It's ok for them to steal from customers but when customers have proof and ask for an explanation, they try to pass you off...

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Product or Service Quality
2 (709 reviews)
1.8 (743 reviews)
Reviewer's quote

Three different customer service representatives cancelled our conversation before it was over. A driver looked me in my face, pulled off and left me. Lyft is telling me that was justified...

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...restaurant I tried going through Uber support an no one has responded yet I had to go pick up the food myself so I could eat an I should not be paying for a service I didn't get an still have not even spoke to anyone with Uber regarding this problem the customer support is non existent at this point an I've been changed 42. 53 for a service that...

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Exchange, Refund and Cancellation Policy
1.8 (701 reviews)
1.7 (684 reviews)
Reviewer's quote

...00 dollars please refund my money..

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...I would Like a full refund..

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Website
1.8 (683 reviews)
1.7 (746 reviews)
Reviewer's quote

Stuck without a ride thanks to your website no longer accepting my payments..

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I requested an Uber for 5:45pm and I had an Uber come at 5:45am. If you look at my log of all the rides I have taken none of them are at that time in the morning and its ridiculous I was charged 14.44 for something I didnt even do! I want a complete refund to my bank not the Uber website!

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Lyft and Uber Pros and Cons

Pros
  • When i used them in the past it was okay
  • Some drivers are good
  • Good service most of the time
  • Have been good in the past
  • Convenience of uber
  • Need call back
Cons
  • Can not contact anyone
  • No one responded to my issue
  • Cant get a person on the phone
  • Customer support nonexistant
  • Customer service is non-existent
  • No customer service

Lyft and Uber Most Positive Reviews

Top rated reviews
5

Good evening sir. Tomorrow at 3 pm my rider Lyft app no any person is call the cab but Lyft app cut $6 in my Bank of...

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5

Por yo no mas use un uber pero me cobraron 3 veces

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5

I'm trying to turn my app onto driving it keep saying driver has stopped driving and it keeps shutting off it won't...

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5

I dont have your card from uber and you took my money

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Lyft and Uber Most Critical Reviews

Lowest rated reviews
1

Dissappointed trying to find ride price info. "Calculator" won't take general info & search complicated and...

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1

I am a current driver with uber.My friend signed me up under her promo code.

After she was not credited I was asked to...

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1

HORRIBLE, HORRIBLE, HORRIBLE, AND I MUST ADD, HORRIBLE!!”
9/10/15
I tried to use Lyft last weekend in San Diego. The fir...

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1

New Years eve is the busiest time of the year. What make it even more difficult is that while Uber chargers a safe ride...

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Lyft and Uber Latest Reviews

Recent published reviews
No votes

A man asked for a *** when I wouldnt give it to him, he threatened to call the police and threw me out of the car

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No votes

The address was submitted to the driver. I would like a refund!

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1

Driver was incredibly rude from the moment he drove up. I got in the car and he YELLED at the top of his lungs at me...

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No votes

My order was a different price when driver picked it up because restaurant decided take debit cards paid online didn't...

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Lyft and Uber Products and Services

Most reviewed product and services
  • Lyft Pick Up Service (208 reviews)
  • Lyft Vehicle Driver (160 reviews)
  • Lyft Account (140 reviews)
  • Uber Account (242 reviews)
  • Uber Vehicle Driver (189 reviews)
  • Uber Debit Card (176 reviews)