PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lyft and UBER as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lyft
UBER

Lyft and UBER Overview

Total reviews
892
1848
Company responses
0
0
Issues resolved
1
3

Lyft and UBER Consumer Ratings

Rank
56 out of 430 in Transport category
84 out of 430 in Transport category
Customer service
38 in category
45 in category
Product or Service Quality
36 in category
46 in category
Value for money
37 in category
64 in category
Exchange, Refund and Cancellation Policy
33 in category
41 in category

Lyft and UBER Rating Details

Customer service
1.6 (165 reviews)
1.5 (390 reviews)
Reviewer's quote

I tried to call customer service. Got hung up on. My first Lyft charge gave me 4 different drivers...

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Ive been going back-and-forth with Uber customer service which is a joke, and gotten nowhere I repeatedly asked to get a gift card back so I can put it on my boyfriends Uber do you know avail. They have done nothing but asked me the same questions over and over again. Theyve given me no solutions...

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Product or Service Quality
1.9 (153 reviews)
1.7 (317 reviews)
Reviewer's quote

Lyft customer service is really trash...

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My Über eats food was never delivered or delivered to wrong house! Im pushed off! I demand a full refund! Will never use your unreliable service again!..

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Value for money
2.1 (152 reviews)
1.9 (306 reviews)
Reviewer's quote

...65 and it canceled my ride request and still took the money off my card..

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...I want my *** money back..

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Exchange, Refund and Cancellation Policy
1.9 (148 reviews)
1.7 (307 reviews)
Reviewer's quote

...They claimed that I signed an agreement stating that their policy can trump federal theft laws and that no matter how much they still from someone, they do not have consequences. We'll see about that delusion..

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...He never arrived and I was charged a $10 cancellation fee. The driver cancelled I did not. His phone # is 480 739 3922..

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Lyft and UBER Pros and Cons

Pros
  • When i used them in the past it was okay
  • Some drivers are good
  • On time drivers
  • Have been good in the past
  • Need call back
  • Convenience of uber
Cons
  • No one responded to my issue
  • Can not contact anyone
  • What they did to my bank account
  • Customer support nonexistant
  • Customer service is non-existent
  • No customer service

Lyft and UBER Most Positive Reviews

Top rated reviews
5

Good evening sir. Tomorrow at 3 pm my rider Lyft app no any person is call the cab but Lyft app cut $6 in my Bank of...

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5

Por yo no mas use un uber pero me cobraron 3 veces

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5

I'm trying to turn my app onto driving it keep saying driver has stopped driving and it keeps shutting off it won't...

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5

I dont have your card from uber and you took my money

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Lyft and UBER Most Critical Reviews

Lowest rated reviews
1

Dissappointed trying to find ride price info. "Calculator" won't take general info & search complicated and...

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1

I am a current driver with uber.My friend signed me up under her promo code.

After she was not credited I was asked to...

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1

HORRIBLE, HORRIBLE, HORRIBLE, AND I MUST ADD, HORRIBLE!!”
9/10/15
I tried to use Lyft last weekend in San Diego. The fir...

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1

New Years eve is the busiest time of the year. What make it even more difficult is that while Uber chargers a safe ride...

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Lyft and UBER Latest Reviews

Recent published reviews
No votes

I dont know how to get my paystubs

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1.2

The Uber driver Eugene never showed however he called and said his GPS had him turned around so I gave him the name of...

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1

Federal Fraud and Theft.
They claimed that I signed an agreement stating that their policy can trump federal theft laws a...

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No votes

The Uber driver he was charging me $8 dollar tip because he was driving a long miles to get me

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Lyft and UBER Products and Services

Most reviewed product and services
  • Lyft Pick Up Service (51 reviews)
  • Lyft Vehicle Driver (38 reviews)
  • Lyft Mobile Application (34 reviews)
  • Uber Account (182 reviews)
  • Uber Customer Care (111 reviews)
  • Uber Vehicle Driver (104 reviews)