PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Lycamobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
Lycamobile

Vonage and Lycamobile Overview

Total reviews
298
332
Company responses
0
0
Issues resolved
0
3

Lycamobile was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 332 reviews. It is 34 reviews more than Vonage received since Aug 13, 2007.

Vonage and Lycamobile Consumer Ratings

Rank
302 out of 1945 in Telecommunications category
324 out of 1945 in Telecommunications category
Customer service
266 in category
276 in category
Price Affordability
253 in category
153 in category
Product or Service Quality
213 in category
259 in category

According to consumer ratings and reviews, Vonage ranks 22 points higher in the Telecommunications category than Lycamobile. People gave Vonage 1.2 stars for Customer service criterion in Telecommunications category and it is 300 points higher than the worst rated brand in this category. At the same time, Lycamobile was rated 1.1 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Lycamobile has a higher rating than Vonage. Regarding Product or Service Quality criterion, consumers gave Vonage 1.5 stars and it is 62% greater than other in category. Lycamobile however was rated 1.3 stars and it is 54% greater than other in category.

Vonage and Lycamobile Rating Details

Customer service
1.2 (104 reviews)
1.1 (185 reviews)
Reviewer's quote

...My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired...

john t

very bad customer service very disappointment..

PissedConsumer1705375
Price Affordability
1.7 (86 reviews)
2.3 (152 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Ranvir

...Once I get back home and I checked online, the price is £7. 5 for the £15 bundle for new customer. While, still I accepted it and hoping to get my NUS card, turns out there is no way to get the free NUS card if you do not order the sim card online..

Janelly
Product or Service Quality
1.5 (85 reviews)
1.3 (164 reviews)
Reviewer's quote

...still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call us back. We asked when we could expect that call and were told in 48 to 72 hours! We reminded them that this was a business phone service but it didn't seem to matter to them at all...

SVDP o

With my USA cell number again NO service when in Holland, even before I'd traveled to Holland (Europe) I topped up a 1 month 19 dollar Plan and, to be sure, on top of that a 10 dollar single recharge. When in Holland I search for Mobile Networks, but it says; 'No networks available'. This happened...

Nico V

Vonage and Lycamobile Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Connectivity
  • Low rates
  • Prices
  • Prices are cheap
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Poor customer service
  • Bad attitude
  • Company policy and lack of customer service support

Vonage and Lycamobile Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

5

my namber is inviled. what i do. i dont know. please help me. 015213552514

Vonage and Lycamobile Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

1

I just ordered a lycamobile sim card few days back and received it today. As a first time very excited customer, I follo...

Vonage and Lycamobile Latest Reviews

Recent published reviews
1

We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day...

Read all 298 reviews

they steal money and they have bad attitude.

Read all 332 reviews

Vonage and Lycamobile Products and Services

Most reviewed product and services
  • Vonage Phone Service (95 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Lycamobile Customer Care (83 reviews)
  • Lycamobile Mobile Phone Service (37 reviews)
  • Lycamobile Sim Card (31 reviews)