PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Lycamobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
Lycamobile

Vonage and Lycamobile Overview

Total reviews
303
377
Company responses
0
0
Issues resolved
0
3

Vonage and Lycamobile Consumer Ratings

Rank
321 out of 1428 in Telecommunications category
347 out of 1428 in Telecommunications category
Customer service
280 in category
No votes
Price Affordability
271 in category
No votes
Product or Service Quality
225 in category
No votes
Website
249 in category
No votes

Vonage and Lycamobile Rating Details

Customer service
1.2 (106 reviews)
No votes
Reviewer's quote

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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Lyca mobile customer service is the worst, I am trying to block my stolen phone IMEI number for like months now and no response from them. So this is the story, I call them,it takes up-to 30 mins to talk to the agent and the agent says that they only have limited resources, and we cannot help you...

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Price Affordability
1.7 (88 reviews)
No votes
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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...Once I get back home and I checked online, the price is £7. 5 for the £15 bundle for new customer. While, still I accepted it and hoping to get my NUS card, turns out there is no way to get the free NUS card if you do not order the sim card online..

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Product or Service Quality
1.5 (86 reviews)
No votes
Reviewer's quote

Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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bad service way droped call..

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Website
1.7 (81 reviews)
No votes
Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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...When i tried to recharge from Lyca website, amount got deducted twice. I raised complaint in their system on 31st August with reference number 74291571 and till date they have not closed this issue. They always say that it is in process...

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Vonage and Lycamobile Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
  • Low rates
  • Prices
  • Prices are cheap
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Poor customer service
  • Bad attitude
  • I will never recommend it for my friends as well as enemies

Vonage and Lycamobile Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

my namber is inviled. what i do. i dont know. please help me. 015213552514

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4.1

Today is last day of service agreement

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5

I have been trying for going on two months to activate my SIM. I have called in hundreds of times. I have been hung up o...

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Vonage and Lycamobile Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

I just ordered a lycamobile sim card few days back and received it today. As a first time very excited customer, I follo...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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1

Totally ridiculous service......They change their rates like changing a cloth everyday. *** Service...Supervisor are no...

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Vonage and Lycamobile Latest Reviews

Recent published reviews
1

Started a new account, and had old phone number ported in. Two weeks later, account was closed, and phone number...

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1

Lyca mobile customer service is the worst, I am trying to block my stolen phone IMEI number for like months now and no...

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1

SHave had vontage for a number of years but don't need it anymore. They will not let you cancel online. I have spent...

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No votes

Stay away from this business! They stole my phone number I had for years. They are a disgrace and the people should...

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Vonage and Lycamobile Products and Services

Most reviewed product and services
  • Vonage Phone Service (99 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Lycamobile Customer Care (84 reviews)
  • Lycamobile Mobile Phone Service (37 reviews)
  • Lycamobile Sim Card (32 reviews)