PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lycamobile and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lycamobile
Vonage

Lycamobile and Vonage Overview

Total reviews 379 304
Company responses 0 0
Issues resolved 3 0

Lycamobile and Vonage Consumer Ratings

Rank
356 out of 1438 in Telecommunications category
331 out of 1438 in Telecommunications category
Customer service
283 in category
284 in category
Reliability
254 in category
166 in category
Product or Service Quality
283 in category
233 in category
Value for money
180 in category
225 in category

Lycamobile and Vonage Rating Details

Customer service
1.2 (200 reviews)
1.1 (107 reviews)
Reviewer's quote

Extremely rude customer service, poor English, they talk more than the client so in this way the client have no chance to explain what is the help needed. Very good prices but as i said the customer service is zero. I would not recommend..

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Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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Reliability
1.3 (183 reviews)
1.6 (74 reviews)
Reviewer's quote

I got recharged last night.But now no incoming and outgoing calls possible

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This is the worst phone service I have ever had.

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Product or Service Quality
1.3 (176 reviews)
1.5 (86 reviews)
Reviewer's quote

Lyca mobile customer service is the worst, I am trying to block my stolen phone IMEI number for like months now and no response from them. So this is the story, I call them,it takes up-to 30 mins to talk to the agent and the agent says that they only have limited resources, and we cannot help you...

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Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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Value for money
1.7 (170 reviews)
1.4 (71 reviews)
Reviewer's quote

This company flat out refuses to refund money - for anything. I bought a SIM card for my phone and when I activated it, I found that it came with a phone number. I already had a phone number, just needed a SIM card and cellular service...

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...Took money out of my bank account without my consent..

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Lycamobile and Vonage Pros and Cons

Pros
  • Low rates
  • Prices
  • Prices are cheap
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
Cons
  • Poor customer service
  • Bad attitude
  • I will never recommend it for my friends as well as enemies
  • Customer service
  • Fraudulent misrepresentation
  • Service

Lycamobile and Vonage Most Positive Reviews

Top rated reviews
5

my namber is inviled. what i do. i dont know. please help me. 015213552514

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5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

I have been trying for going on two months to activate my SIM. I have called in hundreds of times. I have been hung up o...

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4.1

Today is last day of service agreement

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Lycamobile and Vonage Most Critical Reviews

Lowest rated reviews
1

I just ordered a lycamobile sim card few days back and received it today. As a first time very excited customer, I follo...

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1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

Totally ridiculous service......They change their rates like changing a cloth everyday. *** Service...Supervisor are no...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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Lycamobile and Vonage Latest Reviews

Recent published reviews
5

Whene I stoped my auto pay last view month is far having the problem please can y fix it I need to pay just reglar

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1

This is the worst phone service I have ever had.

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2

I got recharged last night.
But now no incoming and outgoing calls possible

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1

Started a new account, and had old phone number ported in. Two weeks later, account was closed, and phone number...

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Lycamobile and Vonage Products and Services

Most reviewed product and services
  • Lycamobile Customer Care (84 reviews)
  • Lycamobile Mobile Phone Service (37 reviews)
  • Lycamobile Sim Card (32 reviews)
  • Vonage Phone Service (99 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Home Phone Service (16 reviews)