PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lycamobile and Simple Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lycamobile
Simple Mobile

Lycamobile and Simple Mobile Overview

Total reviews
332
660
Company responses
0
0
Issues resolved
3
4

Simple Mobile was first mentioned on PissedConsumer on Aug 30, 2010 and since then this brand received 660 reviews. It is 328 reviews more than Lycamobile received since Sep 1, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lycamobile customer support team and Simple Mobile customer service.

Lycamobile and Simple Mobile Consumer Ratings

Rank
325 out of 1945 in Telecommunications category
268 out of 1945 in Telecommunications category
Customer service
273 in category
188 in category
Reliability
233 in category
195 in category
Product or Service Quality
257 in category
231 in category

According to consumer ratings and reviews, Simple Mobile ranks 57 points higher in the Telecommunications category than Lycamobile. People gave Lycamobile 1.1 stars for Customer service criterion in Telecommunications category and it is 291 points higher than the worst rated brand in this category. At the same time, Simple Mobile was rated 1.4 stars for Customer service criterion in this category and it is 376 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Simple Mobile has a higher rating than Lycamobile. Regarding Product or Service Quality criterion, consumers gave Lycamobile 1.3 stars and it is 54% greater than other in category. Simple Mobile however was rated 1.5 stars and it is 59% greater than other in category.

Lycamobile and Simple Mobile Rating Details

Customer service
1.1 (185 reviews)
1.4 (209 reviews)
Reviewer's quote

very bad customer service very disappointment..

PissedConsumer1705375

and after calling 22time to get the issue reslove I was told there was nothing they can do ND they kept my money still have no service. I have evidence but my personal information to my bank records, I have phone records of me calling and texting to have issue fixed but I was pushed aside like an...

Bri
Reliability
1.2 (167 reviews)
1.4 (188 reviews)
Reviewer's quote

I bought a Lycamobile pre-paid plan from CVS. Put the SIM card in phone & it didn’t work. Called customer service & they said the SIM card was expired! She then told me they would mail me a new card. Waited 3 days, no card. I called again, they said it wasn’t even processed. The person took down...

Constantinos M

Deposited money, then the alleged fraudulent charges ensued totaling $555.45. 4 separate transactions are involved. No provisional credits issued, no timeline for resolution. Now finally told it could take up to 2-1/2 months to get a reply from a "card processor" to decide case. And only one case...

Catarino
Product or Service Quality
1.3 (164 reviews)
1.5 (188 reviews)
Reviewer's quote

With my USA cell number again NO service when in Holland, even before I'd traveled to Holland (Europe) I topped up a 1 month 19 dollar Plan and, to be sure, on top of that a 10 dollar single recharge. When in Holland I search for Mobile Networks, but it says; 'No networks available'. This happened...

Nico V

I paid $25 dollars for a extra month's of service on a free phone - the device got stolen and I called up support to report it - it seems that now they get to take my extra $25 dollars without sending me a new device, or crediting my debit card account - plus, they still got the card info - so, has...

Nathan V

Lycamobile and Simple Mobile Pros and Cons

Pros
  • Low rates
  • Prices
  • Prices are cheap
  • Very very very unsatisfied
  • I am very unsatified
  • When i activated the service was great
Cons
  • Poor customer service
  • Bad attitude
  • Company policy and lack of customer service support
  • Poor customer service
  • Horrible customer service
  • Not getting my refund for a service i will not use

Lycamobile and Simple Mobile Most Positive Reviews

Top rated reviews
5

my namber is inviled. what i do. i dont know. please help me. 015213552514

5

I have been using Simple Mobile for 3 years and I have nothing but praise for them. It is very reliable and the most...

Lycamobile and Simple Mobile Most Critical Reviews

Lowest rated reviews
1

I just ordered a lycamobile sim card few days back and received it today. As a first time very excited customer, I follo...

1

Just spent the past 2+ hours on the phone with 3 representatives from Simple Mobile. These people - clearly based in...

Lycamobile and Simple Mobile Latest Reviews

Recent published reviews

they steal money and they have bad attitude.

Read all 332 reviews
1.5

Deposited money, then the alleged fraudulent charges ensued totaling $555.45. 4 separate transactions are involved. No...

Read all 660 reviews

Lycamobile and Simple Mobile Products and Services

Most reviewed product and services
  • Lycamobile Customer Care (83 reviews)
  • Lycamobile Mobile Phone Service (37 reviews)
  • Lycamobile Sim Card (31 reviews)
  • Simple Mobile Phone Service (208 reviews)
  • Simple Mobile Customer Care (74 reviews)
  • Simple Mobile Phone Plan (57 reviews)