PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lycamobile and Simple Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lycamobile
Simple Mobile

Lycamobile and Simple Mobile Overview

Total reviews 379 721
Company responses 0 0
Issues resolved 3 4

Lycamobile and Simple Mobile Consumer Ratings

Rank
357 out of 1438 in Telecommunications category
295 out of 1438 in Telecommunications category
Customer service
281 in category
198 in category
Reliability
251 in category
210 in category
Product or Service Quality
279 in category
244 in category
Value for money
177 in category
169 in category

Lycamobile and Simple Mobile Rating Details

Customer service
1.2 (200 reviews)
1.4 (227 reviews)
Reviewer's quote

Extremely rude customer service, poor English, they talk more than the client so in this way the client have no chance to explain what is the help needed. Very good prices but as i said the customer service is zero. I would not recommend..

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I had to keep explaining my issue over and over while very incompetent customer service reps kept saying the connection is bad. Ya think so! I am calling India and my connection is fine. One rep had live chickens and rosters going off during our call and I told her how unprofessional she was and...

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Reliability
1.3 (183 reviews)
1.4 (201 reviews)
Reviewer's quote

I got recharged last night.But now no incoming and outgoing calls possible

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Very rude no I have been on hold to talk to a supervisor for 49 minutes now I brought an unlock phone now they are telling me it lock and I have to have a one year contract before they can unlock it the phone did not come with a number Or a SIM card other carrier send number and SIM card this is...

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Product or Service Quality
1.3 (176 reviews)
1.5 (204 reviews)
Reviewer's quote

Lyca mobile customer service is the worst, I am trying to block my stolen phone IMEI number for like months now and no response from them. So this is the story, I call them,it takes up-to 30 mins to talk to the agent and the agent says that they only have limited resources, and we cannot help you...

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spent aprox 6 hrs on phone to customer service all indian terrable cant understand them they keep switching you around or disconnecting you i bought an moto g6 phone and accessorys -no delivery but cg my account in call they cant find my order --i gave them order no and card and email they still...

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Value for money
1.7 (170 reviews)
1.7 (179 reviews)
Reviewer's quote

This company flat out refuses to refund money - for anything. I bought a SIM card for my phone and when I activated it, I found that it came with a phone number. I already had a phone number, just needed a SIM card and cellular service...

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...that came with it that in conjunction with the bad battery simple Mobile always ships their phones with bad batteries and that spells for a big waste of money for me, their customer service isn't any better either I called to try to ask and see if there was a way I could replace the battery they demanded that I have another phone to call them from even though this is the only phone I have in order to troubleshoot my phone probably tell me stereotypical things that I've heard them say that have nothing to do in relation to solving the problem and I even suggested oh should I get on the digital chat thing and they said oh yes oh yes which is BS because they should be able to help me versatile in any situation, I said that literally as a test to the customer service representative and she failed horribly and I've performed many of these tests and they failed it openly recorded on audio and yet I've even tried to talk to the managers they get somebody on the phone to impersonate the...

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Lycamobile and Simple Mobile Pros and Cons

Pros
  • Low rates
  • Prices
  • Prices are cheap
  • Very very very unsatisfied
  • I am very unsatified
  • Cancelling their services
Cons
  • Poor customer service
  • Bad attitude
  • I will never recommend it for my friends as well as enemies
  • Poor customer service
  • No technical support
  • No access to phone account

Lycamobile and Simple Mobile Most Positive Reviews

Top rated reviews
5

my namber is inviled. what i do. i dont know. please help me. 015213552514

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5

I have been using Simple Mobile for 3 years and I have nothing but praise for them. It is very reliable and the most...

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5

I have been trying for going on two months to activate my SIM. I have called in hundreds of times. I have been hung up o...

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5

So simple and Count on karo ending se jaldi nikalo

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Lycamobile and Simple Mobile Most Critical Reviews

Lowest rated reviews
1

I just ordered a lycamobile sim card few days back and received it today. As a first time very excited customer, I follo...

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1

Just spent the past 2+ hours on the phone with 3 representatives from Simple Mobile. These people - clearly based in...

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1

Totally ridiculous service......They change their rates like changing a cloth everyday. *** Service...Supervisor are no...

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1

During this month September I have lost count on how many times I have had to call customer service and they were not...

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Lycamobile and Simple Mobile Latest Reviews

Recent published reviews
5

Whene I stoped my auto pay last view month is far having the problem please can y fix it I need to pay just reglar

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1

Very rude no I have been on hold to talk to a supervisor for 49 minutes now I brought an unlock phone now they are...

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2

I got recharged last night.
But now no incoming and outgoing calls possible

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No votes

I got to pay the phone online but was also payed the simple mobile store so I got changed twice for my line.

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Lycamobile and Simple Mobile Products and Services

Most reviewed product and services
  • Lycamobile Customer Care (84 reviews)
  • Lycamobile Mobile Phone Service (37 reviews)
  • Lycamobile Sim Card (32 reviews)
  • Simple Mobile Phone Service (216 reviews)
  • Simple Mobile Customer Care (75 reviews)
  • Simple Mobile Phone Plan (60 reviews)