PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luxury Lane and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luxury Lane
Zulily

Luxury Lane and Zulily Overview

Total reviews
13
1091
Company responses
0
0
Issues resolved
0
6

Luxury Lane and Zulily Consumer Ratings

Rank
218 out of 2052 in Footwear and Clothing category
325 out of 2052 in Footwear and Clothing category
Customer service
273 in category
201 in category
Delivery Service
330 in category
342 in category
Product or Service Quality
100 in category
253 in category
Exchange, Refund and Cancellation Policy
168 in category
262 in category

Luxury Lane and Zulily Rating Details

Customer service
1.6 (7 reviews)
1.9 (411 reviews)
Reviewer's quote

When I asked for a return on the service I paid for, I was told no. I could return the shoes but I wouldn't get the shipping money back. But the shipping I paid for wasn't given to me!!!! If I paid for any other service and did not receive it, I would clearly and rightfully expect the money to be...

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I spoke to the credit card issuer who cancelled the card and stopped the charge as well as zulily customer service rep who saw the fraudulent charge and supposedly stopped the order. So today 7/16 I receive an email the order has been shipped. I try to call and cant get a live person I also sent an...

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Delivery Service
1.8 (5 reviews)
1.8 (371 reviews)
Reviewer's quote

I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no response to my messages and phone number listed in Google does not work. Bad company, beware.

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I have ordered two items on zulily on apr this year but they only posted one of them! And they charged me for both! I am really pissed off! And the delivery service is super snail! Horrible!..

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Product or Service Quality
3 (5 reviews)
2.1 (387 reviews)
Reviewer's quote

...Poor customer service, and no resolution..

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This has never happened before, Ive been more than happy with most of all the products Ive received from this company until now. I ordered this bag in April for my daughters birthday next month and see pics below to see what I received What I ordered - what I received. Clearly not the same product..

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Exchange, Refund and Cancellation Policy
2 (4 reviews)
1.6 (387 reviews)
Reviewer's quote

...The money has not been refunded..

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I have been waiting for a month for a refund from Zulily for a defective item. They lie and give you the runaround but dont give you the refund. Horrible company to deal with...

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Luxury Lane and Zulily Pros and Cons

Pros
  • Nice coats
  • Compasionate response of the last representative
  • Coat is good quality
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Lack of response to quiries about status of order
  • Lack of response regarding full refund for returned items
  • No customer service
  • Customer service
  • Long shipping time
  • Exchange policy

Luxury Lane and Zulily Most Positive Reviews

Top rated reviews
5

I ordered 2 dresses 12/18/15 in different sizes to ensure one fit - for New Years Eve. Both arrived with a hot pressed...

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5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

Yes no answer coat and no one have got with me. I paid for id

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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Luxury Lane and Zulily Most Critical Reviews

Lowest rated reviews
1

Ordered weeks ago and paid through Amazon. No confirmation of shipping from luxurylane.com or verification of shipping...

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1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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Luxury Lane and Zulily Latest Reviews

Recent published reviews
1.5

I did not receive the order. I thought you had canceled it. The money has not been refunded.

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1

All our accounts have been hacked so take care on your end of the customers

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2.3

I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no...

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No votes

I recently received an email saying that I owe over 79.00 for a 53.00 order and I never received an invoice! It’s bad...

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Luxury Lane and Zulily Products and Services

Most reviewed product and services
No votes
  • Zulily Shipping Service (129 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)