PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luxury Lane and Wilsons Leather as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luxury Lane
Wilsons Leather

Luxury Lane and Wilsons Leather Overview

Total reviews 13 103
Company responses 0 0
Issues resolved 0 3

Luxury Lane and Wilsons Leather Consumer Ratings

Rank
230 out of 2098 in Footwear and Clothing category
516 out of 2098 in Footwear and Clothing category
Customer service
276 in category
416 in category
Product or Service Quality
100 in category
328 in category
Exchange, Refund and Cancellation Policy
167 in category
409 in category
Warranty
126 in category
209 in category

Luxury Lane and Wilsons Leather Rating Details

Customer service
1.6 (7 reviews)
1.3 (50 reviews)
Reviewer's quote

When I asked for a return on the service I paid for, I was told no. I could return the shoes but I wouldn't get the shipping money back. But the shipping I paid for wasn't given to me!!!! If I paid for any other service and did not receive it, I would clearly and rightfully expect the money to be...

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...So, beware Wilsons Leather coat buyers! Then I contacted customer service number, with no reply. They are clearly pushing a defective product and are unwilling to make good on their decision to use cheap zippers. I will now have to spend $120 to have it replaced...

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Product or Service Quality
3 (5 reviews)
1.9 (39 reviews)
Reviewer's quote

...00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no response to my messages and phone number listed in Google does not work. Bad company, beware..

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...Maybe this is the new standard of service. This was a real Birthday scam!..

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Exchange, Refund and Cancellation Policy
2 (4 reviews)
1.3 (37 reviews)
Reviewer's quote

...The money has not been refunded..

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...I went to exchange it on 4\18\2919 and they would not let us. They said they just found out they were going out of bussiness. This store is located at the outlet mall in Ashville, NC...

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Warranty
2.3 (3 reviews)
2 (27 reviews)
Reviewer's quote

I ordered 2 dresses 12/18/15 in different sizes to ensure one fit - for New Years Eve. Both arrived with a hot pressed mark on the entire length of the front of the dress. I called the company 12/27/15 and was told that the company would send out a replacement and to please send photos to...

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...And I'm still under the warranty period of return policy. The jacket came out faulty and now the store is not ready to exchange because of the damage. I was hoping we could come on common grounds, because I trusted this company and invested in this! Kindly look into the matter...

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Luxury Lane and Wilsons Leather Pros and Cons

Pros
  • Nice coats
  • Compasionate response of the last representative
  • Coat is good quality
  • Product
  • Love the product and affordability
  • Supposedly had what i wanted
Cons
  • Lack of response to quiries about status of order
  • Lack of response regarding full refund for returned items
  • No customer service
  • Returns department
  • Customer service
  • Store rep

Luxury Lane and Wilsons Leather Most Positive Reviews

Top rated reviews
5

I ordered 2 dresses 12/18/15 in different sizes to ensure one fit - for New Years Eve. Both arrived with a hot pressed...

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5

I have been contacting Wilsons Company by email by phone call by Facebook Messenger for over 4 weeks now the emails...

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5

Yes no answer coat and no one have got with me. I paid for id

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4.5

Ive been trying to purchase items on your website, but to no avail its impossible due to no access on the page. It...

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Luxury Lane and Wilsons Leather Most Critical Reviews

Lowest rated reviews
1

Ordered weeks ago and paid through Amazon. No confirmation of shipping from luxurylane.com or verification of shipping...

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1

Mr.Burris,
You can have many titles, and many company but I can tell you that one of the company of this business group...

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1

Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both...

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1

I recently purchased a very expensive jacket from Wilson's online. It was way too large and I returned it (insured) the...

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Luxury Lane and Wilsons Leather Latest Reviews

Recent published reviews
1.5

I did not receive the order. I thought you had canceled it. The money has not been refunded.

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No votes

I purchased a coat today from Wilson leather 7/31/20. And the store manager told me that she will enter the information...

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2.3

I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no...

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1

Was sent a "Birthday Reward" via email. Attempted to order a jacket online only to find the Reward was not valid. I...

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Luxury Lane and Wilsons Leather Products and Services

Most reviewed product and services
No votes
  • Wilsons Leather Shipping Service (13 reviews)
  • Wilsons Leather Customer Care (12 reviews)
  • Wilsons Leather Gift Card (3 reviews)