PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luxury Lane and Rosewe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luxury Lane
Rosewe

Luxury Lane and Rosewe Overview

Total reviews
13
1818
Company responses
0
0
Issues resolved
0
9

Luxury Lane and Rosewe Consumer Ratings

Rank
221 out of 2058 in Footwear and Clothing category
665 out of 2058 in Footwear and Clothing category
Customer service
279 in category
479 in category
Delivery Service
331 in category
435 in category
Product or Service Quality
102 in category
501 in category
Exchange, Refund and Cancellation Policy
168 in category
435 in category

Luxury Lane and Rosewe Rating Details

Customer service
1.6 (7 reviews)
1.1 (721 reviews)
Reviewer's quote

When I asked for a return on the service I paid for, I was told no. I could return the shoes but I wouldn't get the shipping money back. But the shipping I paid for wasn't given to me!!!! If I paid for any other service and did not receive it, I would clearly and rightfully expect the money to be...

Read full review

Shipping is late, very late, cannot contact them for customer service..

Read full review
Delivery Service
1.8 (5 reviews)
1.5 (520 reviews)
Reviewer's quote

I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no response to my messages and phone number listed in Google does not work. Bad company, beware.

Read full review

...S delivery service they used. UPS, DHL, Fed ex? It doesn't specify! Just says it was delivered when it wasn't! I immediately emailed Rosewe and waiting for a response. But regardless, I WILL NEVER order from them again...

Read full review
Product or Service Quality
3 (5 reviews)
1.3 (509 reviews)
Reviewer's quote

...Poor customer service, and no resolution..

Read full review

...Rayne:angry: who the *** are these people responding to the e-mails?? The shipping address for returns are labeled as disposable service. I will contact better business borough as well as NBC 10 investigator HARRY HARRISTON asap. Im not about to pay ROSEWE...

Read full review
Exchange, Refund and Cancellation Policy
2 (4 reviews)
1.1 (652 reviews)
Reviewer's quote

...The money has not been refunded..

Read full review

i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel were cancelled with no reward saying they cant send to BOX NO i don't know why ,could u kindly process my goods if not i need refund..

Read full review

Luxury Lane and Rosewe Pros and Cons

Pros
  • Nice coats
  • Compasionate response of the last representative
  • Coat is good quality
  • Very disatisfied
  • Never received
  • I want the dress that was ordered
Cons
  • Lack of response to quiries about status of order
  • Lack of response regarding full refund for returned items
  • No customer service
  • Poor customer service
  • Very poor service
  • Cannot return

Luxury Lane and Rosewe Most Positive Reviews

Top rated reviews
5

I ordered 2 dresses 12/18/15 in different sizes to ensure one fit - for New Years Eve. Both arrived with a hot pressed...

Read full review
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

Read full review
5

Yes no answer coat and no one have got with me. I paid for id

Read full review
5

I ordered 2 dresses online on July 8...the purchase was suppose to be shipped the next day. I have yet to receive my...

Read full review

Luxury Lane and Rosewe Most Critical Reviews

Lowest rated reviews
1

Ordered weeks ago and paid through Amazon. No confirmation of shipping from luxurylane.com or verification of shipping...

Read full review
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

Read full review
1

Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both...

Read full review
1

THIS COMPANY REFUSES TO GIVE RETURN ADDRESS AND REFUSES REFUNDS. THEY SELL FAKES BAD FABRIC BAD CUTS NOTHING LIKE IN...

Read full review

Luxury Lane and Rosewe Latest Reviews

Recent published reviews
1.5

I did not receive the order. I thought you had canceled it. The money has not been refunded.

Read full review
2

i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel...

Read full review
2.3

I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no...

Read full review
5

I havent received my ticket to returning items back it saying still pending, so how long done it take to get a ticket

Read full review

Luxury Lane and Rosewe Products and Services

Most reviewed product and services
No votes
  • Rosewe Shipping Service (306 reviews)
  • Rosewe Dress (278 reviews)
  • Rosewe Clothing (159 reviews)