PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luxury Lane and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luxury Lane
Modlily

Luxury Lane and Modlily Overview

Total reviews 13 3238
Company responses 0 0
Issues resolved 0 8

Luxury Lane and Modlily Consumer Ratings

Rank
230 out of 2103 in Footwear and Clothing category
746 out of 2103 in Footwear and Clothing category
Customer service
273 in category
No votes
Product or Service Quality
101 in category
No votes
Delivery Service
336 in category
No votes
Exchange, Refund and Cancellation Policy
169 in category
No votes

Luxury Lane and Modlily Rating Details

Customer service
1.6 (7 reviews)
No votes
Reviewer's quote

When I asked for a return on the service I paid for, I was told no. I could return the shoes but I wouldn't get the shipping money back. But the shipping I paid for wasn't given to me!!!! If I paid for any other service and did not receive it, I would clearly and rightfully expect the money to be...

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...Its been 8 weeks and Im not happy with the poor customer service..

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Product or Service Quality
3 (5 reviews)
No votes
Reviewer's quote

...00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no response to my messages and phone number listed in Google does not work. Bad company, beware..

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...Poor quality. No shipping receipt or return label. This company is ripping people off..

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Delivery Service
1.8 (5 reviews)
No votes
Reviewer's quote

Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both have NO Information regarding numbers given. Its been 3 weeks. Cannot get a response. They are located in PA, Im in NJ. I should have received my coat in 3 weeks.

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WARNING: DO NOT ORDER FROM THIS COMPANY! POOR CUSTOMER SERVICE, NO RESPONSE WITH INQUIRIES ON YOUR ITEM. I ORDERED A SWIM SUIT ON MAY 7, 2020, I'M STILL WAITING, I HAVE NOT RECEIVED ANY INFO FROM MODLILY. MY SUIT IS SOMEWHERE IN SHANGHAI...

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Exchange, Refund and Cancellation Policy
2 (4 reviews)
No votes
Reviewer's quote

...The money has not been refunded..

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...without any explanation, refund or communication. Please advise when I will receive product or REFUND. Peg Swartz..

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Luxury Lane and Modlily Pros and Cons

Pros
  • Nice coats
  • Compasionate response of the last representative
  • Coat is good quality
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Lack of response to quiries about status of order
  • Lack of response regarding full refund for returned items
  • No customer service
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Luxury Lane and Modlily Most Positive Reviews

Top rated reviews
5

I ordered 2 dresses 12/18/15 in different sizes to ensure one fit - for New Years Eve. Both arrived with a hot pressed...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

Yes no answer coat and no one have got with me. I paid for id

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Luxury Lane and Modlily Most Critical Reviews

Lowest rated reviews
1

Ordered weeks ago and paid through Amazon. No confirmation of shipping from luxurylane.com or verification of shipping...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Luxury Lane and Modlily Latest Reviews

Recent published reviews
1.5

I did not receive the order. I thought you had canceled it. The money has not been refunded.

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No votes

I ordered 3 tops and I am not satisfied with them. I need a return label so that I can return them. My name is Theresa...

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2.3

I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no...

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1

I ordered a tankini swimsuit in late June, 2020. My debit card was charged $35.09 on June 29, 2020. As of today, August...

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Luxury Lane and Modlily Products and Services

Most reviewed product and services
No votes
  • Modlily Shipping Service (461 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)