PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TruGreen and Lush Lawn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TruGreen
Lush Lawn

TruGreen and Lush Lawn Overview

Total reviews 1823 41
Company responses 0 0
Issues resolved 4 1

TruGreen and Lush Lawn Consumer Ratings

Rank
122 out of 552 in Landscaping and Gardening category
72 out of 552 in Landscaping and Gardening category
Customer service
83 in category
61 in category
Product or Service Quality
76 in category
54 in category
Price Affordability
107 in category
70 in category
Value for money
75 in category
53 in category

TruGreen and Lush Lawn Rating Details

Customer service
1.2 (681 reviews)
1.6 (24 reviews)
Reviewer's quote

...I called today to complain and I asked the customer service rep to speak to a manager (his name Saique), he told me he had the same authority as the manager and he could handle anything the manager could. Refused to let me speak with a manager. Very sorry service on all parts..

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...Terrible customer service (office help) ..

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Product or Service Quality
1.3 (650 reviews)
1.8 (23 reviews)
Reviewer's quote

Your Co has implemented a terrible practice of setting appointments for Sprinkler system service. 1) David shows up without informing the customer. I was told they informed me WHICH WAS A LIE...

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Seems like BS right! So at that point with the weeds and crabgrass not any better than when I first started with them I terminated service that day. Now that are attempting to collect on an incomplete job that was never finished, so basically beware all of the reviews tell you the same thing, their...

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Price Affordability
1.7 (557 reviews)
2.3 (22 reviews)
Reviewer's quote

...00 this year and just got a price from a local guy who has his own company. The cost for me will be $1300. 00...

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A complete SCAM. Run the other way people. Didn't do a damn thing but sure as h--l made sure to bill me!!! Don't take the bait and please please please tell everyone you know to stay away from them!

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Value for money
1.2 (539 reviews)
1.7 (22 reviews)
Reviewer's quote

...Its a waste of money. In fact I believe it is a scam. I requested a refund and they tried to charge me for services Ive never received!!! Stay away and avoid the incompetence...

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It turns out I was actually enrolled in an a la carte program which I was ultimately billed more money for than the Extender Program. I was never told I was being enrolled in this different program and was under the impression that I was in the Extender Program and would be receiving those...

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TruGreen and Lush Lawn Pros and Cons

Pros
  • Unhappy
  • I m pissed and
  • Ignoring customers request
  • Results of the products and staff coutesy
  • Lawn service representative
  • Effectiveness of grub treatment
Cons
  • Poor customer service
  • Lack of honesty
  • Poor customer service bad communication and bad work
  • Poor service and even worse customer service
  • No results and wrongful billing
  • Will not do businees with them again

TruGreen and Lush Lawn Most Positive Reviews

Top rated reviews
5

First appointment was for Thursday because we needed to be home to secure the dogs. Then get a call for Tuesday. Not...

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5

a Shout out to my Lush Lawn applicator Gary!
He has done a fantastic job fixing my very stubborn yard, despite the dry...

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5

Great service helped in every way.

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5

The best customer service I've ever dealt with..

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TruGreen and Lush Lawn Most Critical Reviews

Lowest rated reviews
1

So I signed up with Trugreen almost 2 years ago. My yard is still full of weeds and I have yet to see any real...

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1

I am a prior employee of Lush Lawn. One benefit of working at Lush lawn is they will give their employee FREE services....

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1

We cancelled our service today with Tru Green because we set up to have our lawn aerated and reseeded for today with a...

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1

I had Lush lawns do my yard for 1 application which I fired them. I have sent them to check for their service for the...

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TruGreen and Lush Lawn Latest Reviews

Recent published reviews
No votes

On 10/23/20 a TruGreen servicer showed up at my house and put an invoice in my mail box and drove away without doing...

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1

Lush Lawn was servicing my lawn for over 3 years, not any real changes just 85.00 per application out of my pocket -...

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2.8

Your Co has implemented a terrible practice of setting appointments for Sprinkler system service. 1) David shows up with...

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1

A complete SCAM. Run the other way people. Didn't do a damn thing but sure as h--l made sure to bill me!!! Don't take...

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TruGreen and Lush Lawn Products and Services

Most reviewed product and services
  • Trugreen Lawn Service (906 reviews)
  • Trugreen Lawn Fertilization Service (81 reviews)
  • Trugreen Trucomplete Lawn Service (67 reviews)
  • Lush Lawn Lawn Service (25 reviews)
  • Lush Lawn Manager (1 review)