PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and National Floors Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
Has Verified Representatives
2.6
Luna Flooring
National Floors Direct

Luna Flooring and National Floors Direct Overview

Total reviews 379 115
Company responses 318 0
Issues resolved 2 2

Luna Flooring and National Floors Direct Consumer Ratings

Rank
16 out of 223 in Flooring and Tiling category
44 out of 223 in Flooring and Tiling category
Customer service
29 in category
42 in category
Price Affordability
34 in category
37 in category
Product or Service Quality
25 in category
29 in category
Diversity of Products or Services
35 in category
38 in category

Luna Flooring and National Floors Direct Rating Details

Customer service
1.1 (152 reviews)
1 (66 reviews)
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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The customer service rep said she'd pass along my 'offer' to the owner, Frank (who I repeatedly asked to speak to directly, but was told he 'doesn't speak to customers. He's like Oz, I guess, hiding behind his curtain because he's afraid to actually face the people he's ripping off). I feel like...

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Price Affordability
2 (120 reviews)
1.4 (54 reviews)
Reviewer's quote

...Gave us an astronomical price and said the finance. Said they needed to do a credit check. They do and we are able to finance...

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...Please note, the rip out of my existing carpet, was included in the price I was paying for both of the orders. This is written in the contract for both orders (which I have attached). Clifford informed me that the worker is claiming my carpet is "hazardous" due to me having pets (dogs and cats)...

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Product or Service Quality
1.4 (117 reviews)
1.2 (59 reviews)
Reviewer's quote

...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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...Lies, lies, about product, what the installers will do. You will be moving everything. We were told 24 after he left that we could change our minds...

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Diversity of Products or Services
1.9 (115 reviews)
1.4 (51 reviews)
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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This company sold me x and delivered me z bait and switch company all there products are made from China and the labels are fake. Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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Luna Flooring and National Floors Direct Pros and Cons

Pros
  • Installers worked hard
  • Speed
  • Pricing
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • No pros at all - stay away - they will steal your money
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • No help in resolving issue
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake

Luna Flooring and National Floors Direct Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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No votes
5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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No votes

Luna Flooring and National Floors Direct Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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Luna Flooring and National Floors Direct Latest Reviews

Recent published reviews
No votes

Luna advertised 70%off with free in home estimates. I made an appointment for an estimate. I received 3 reminders about...

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1

I was scheduled for installation on April 26. This wasnt next day installation, it was 2 weeks after I signed the...

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1

I made the biggest mistake in hiring these hacks. I ordered carpet and on the day of installation these 3 Bozo show up N...

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1

Failed to install on date scheduled, then they tried to reschedule two months later. This was after they gave instructio...

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