PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and National Floors Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
National Floors Direct

Luna Flooring and National Floors Direct Overview

Total reviews
364
105
Company responses
0
0
Issues resolved
1
2

Luna Flooring and National Floors Direct Consumer Ratings

Rank
34 out of 209 in Flooring and Tiling category
38 out of 209 in Flooring and Tiling category
Customer service
26 in category
39 in category
Price Affordability
29 in category
33 in category
Product or Service Quality
21 in category
25 in category
Diversity of Products or Services
28 in category
33 in category

Luna Flooring and National Floors Direct Rating Details

Customer service
1.1 (146 reviews)
1 (61 reviews)
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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...Customer service manager named Kevin called me "Lady"..

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Price Affordability
2 (115 reviews)
1.4 (48 reviews)
Reviewer's quote

Had a sales guy, Brian, come up to price flooring for us. We wanted 2 bedrooms, an office, a hallway and living room to be laminated. We clearly stated to him at that time that we were on a cement slab, no basement...

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...Please note, the rip out of my existing carpet, was included in the price I was paying for both of the orders. This is written in the contract for both orders (which I have attached). Clifford informed me that the worker is claiming my carpet is "hazardous" due to me having pets (dogs and cats)...

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Product or Service Quality
1.4 (113 reviews)
1.2 (54 reviews)
Reviewer's quote

...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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Bad service...

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Diversity of Products or Services
1.9 (108 reviews)
1.3 (47 reviews)
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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This company sold me x and delivered me z bait and switch company all there products are made from China and the labels are fake. Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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Luna Flooring and National Floors Direct Pros and Cons

Pros
  • Installers worked hard
  • Pricing
  • Speed
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Customer service
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake

Luna Flooring and National Floors Direct Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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No votes
5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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No votes

Luna Flooring and National Floors Direct Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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Luna Flooring and National Floors Direct Latest Reviews

Recent published reviews
1.3

Our living room floor was started Tuesday and it is now Saturday. I am still waiting for a call back to have the job...

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1

National Floor Direct (NFD) is getting one star only because there is no option for negative numbers. If so, NFD would h...

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1

I have made 3 calls to Luna (6/25, 7/14 &;;;;;;;;;; 7/20) notifying them that the carpet we had installed last fall...

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1

We were scheduled for carpet installation today. We’re told we would receive a call between 7-8 AM. No call ever came. W...

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Luna Flooring and National Floors Direct Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)