PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and National Floors Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
National Floors Direct

Luna Flooring and National Floors Direct Overview

Total reviews
352
99
Company responses
0
0
Issues resolved
1
2

Luna Flooring was first mentioned on PissedConsumer on Jun 14, 2010 and since then this brand received 352 reviews. It is 253 reviews more than National Floors Direct received since Oct 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with National Floors Direct customer support team than with Luna Flooring customer service.

Luna Flooring and National Floors Direct Consumer Ratings

Rank
34 out of 286 in Flooring and Tiling category
37 out of 286 in Flooring and Tiling category
Customer service
23 in category
36 in category
Price Affordability
23 in category
29 in category
Product or Service Quality
19 in category
23 in category

According to consumer ratings and reviews, Luna Flooring ranks 3 points higher in the Flooring and Tiling category than National Floors Direct. People gave Luna Flooring 1.1 stars for Customer service criterion in Flooring and Tiling category and it is 44 points higher than the worst rated brand in this category. At the same time, National Floors Direct was rated 1 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Luna Flooring has a higher rating than National Floors Direct. Regarding Product or Service Quality criterion, consumers gave Luna Flooring 1.4 stars and it is 72% greater than other in category. National Floors Direct however was rated 1.2 stars and it is 66% greater than other in category.

Luna Flooring and National Floors Direct Rating Details

Customer service
1.1 (137 reviews)
1 (59 reviews)
Reviewer's quote

Anyway, when I complained to customer service I was treated like a child by James and no one was willing to provide me my credit for overpaying my deposit. The national call center stated that someone would call me by the end of the day to rectify this, but I'm still waiting for that call and...

Anthony N

On 09/01/2018, the installer left my home, without notifying me he was leaving, after I called customer service over 30 times. I was hung up 20 and then cursed out by the customer service manager. The customer service manager states the installers will not rip out the existing carpet in the hallway...

Margaret N
Price Affordability
2 (108 reviews)
1.3 (45 reviews)
Reviewer's quote

...Sales guy came out measured quoted us a price pulled up the carpet to make sure no issues..

Karen h

...I paid $6000 for all of this flooring, and you would think that price includes ease of mind that this company will do what you paid for. They won’t. They offered me nothing except excuses...

Natalie K
Product or Service Quality
1.4 (106 reviews)
1.2 (53 reviews)
Reviewer's quote

...Third, they were to come out today and "no show" because our order is not in the system; and the customer service agents can not get anyone from the Baltimore Office to answer the phones to find out what is going on. Last, my representative Darrell has no idea of what's going on. Ms...

Mary P

Bad service...

PissedConsumer1721635

Luna Flooring and National Floors Direct Pros and Cons

Pros
  • Installers worked hard
  • Pricing
  • Speed
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Customer service
  • Will not allow my new floors issues to be fixed
  • People answering the phone calls

Luna Flooring and National Floors Direct Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

No votes

Luna Flooring and National Floors Direct Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

Luna Flooring and National Floors Direct Latest Reviews

Recent published reviews
2.8

Luna sales rep. came to my house we want to install floor and remove the carpet, of course when they are selling they...

Read all 352 reviews
2.3

Bad service...product not as good as they say.

Read all 99 reviews

Luna Flooring and National Floors Direct Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (59 reviews)
  • Luna Flooring Customer Care (37 reviews)
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (20 reviews)
  • National Floors Direct Customer Care (7 reviews)