PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seiko and Luminox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seiko
Luminox

Seiko and Luminox Overview

Total reviews 66 87
Company responses 0 0
Issues resolved 1 1

Seiko and Luminox Consumer Ratings

Rank
186 out of 849 in Jewelry and Accessories category
187 out of 849 in Jewelry and Accessories category
Customer service
128 in category
125 in category
Product or Service Quality
145 in category
158 in category
Warranty
91 in category
125 in category
Website
171 in category
123 in category

Seiko and Luminox Rating Details

Customer service
1.3 (29 reviews)
1.3 (40 reviews)
Reviewer's quote

...Very poor customer service and very poor web site. Next watch will not be a Seiko or anything to do with Seiko..

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Customer service sucks *** worst I ever seen, impossible to get a hold of somebody on the phone, and via email, Irene is the worst stupid *** don't even write English properly. Stop lying to your customer about your *** product that worst $20 and not $500, it breaks a month later because of ***...

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Product or Service Quality
1.4 (29 reviews)
1.3 (37 reviews)
Reviewer's quote

...Our first experience with a Seiko watch would be rated 10, excellent quality. The new watch that’s less than a year old, rating would be a 0. Seiko’s quality of watches has gone down hill...

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This is the second service required for an out of warranty 1880. Now it looks like a whole new movement, stem and crown needs replacement. Unusual because it generally sits in the drawer...

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Warranty
1.7 (25 reviews)
1.1 (35 reviews)
Reviewer's quote

...Sent the watch to Mahwah (New Jersey) along with purchase receipt and warranty card for repair and they asked $320 on a watch that I paid $350. Seiko refused repair saying there was water inside. Yet the watch is guaranteed to be waterproof at 10 bars! See Seiko warranty on their website...

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...The rubber strap broke just short of the two year warranty. The 6 months later the minute have came lose. I am a dentist and that is my daily watch...

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Website
1.8 (24 reviews)
2.2 (34 reviews)
Reviewer's quote

...says so on website. Well it does but there is a lot of stuff when you go on their site to do a return. I will never use them again ..

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I am sending my new Luminox 1003 series back because it doesnt keep accurate time. Im sending my Luminox 5350 series back to be fixed for the second time because the crown broke off while adjusting time. I think Im going to give up on this brand after paying to have them fixed for the last time. To...

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Seiko and Luminox Pros and Cons

Pros
  • Twenty year old kinetic seiko watch
  • Excellent quality
  • Appeal
  • Tritium lighting
  • Style of watch
  • Nice looking watch
Cons
  • Customer service
  • Warranty
  • Lack of communication
  • Customer service
  • Would not honor warranty
  • Very poor quality product

Seiko and Luminox Most Positive Reviews

Top rated reviews
5

frist of all i will only buy a seiko this is the best watch i have ever had ....i never take it off i do every thing...

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5

I purchased my Luminox Colormark a year ago , as well as buying my daughter a pink/black version at the same time....

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5

I just bought what I thought was such a beautiful watch, a Seiko leather band `Presage` with open heart on front and ope...

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3.7

Excellent for 2 1/2 years or so...Then the minute hand dislodged and jammed the other hands! Now...must locate the...

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Seiko and Luminox Most Critical Reviews

Lowest rated reviews
1

I purchased a Seiko Kinetic watch-2009-The glass face fogs on the inside when I go outside and the temperature is below...

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1

I received a Model 0201BO SEA TEAM watch for my birthday last year and within 6 months the crown/stem and band broken o...

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1

I bought a Seiko Solar SSC017 in 2012. It worked well for about 18 months, but then quit working. It has a 3 year...

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1

Bought a Luminox 'Evo Navy Seal Blackout' in Feb this year. I work underwater a lot, and figured that a watch the bore...

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Seiko and Luminox Latest Reviews

Recent published reviews
No votes

I had mailed to you for repairs of a chronograph a few days ago but have not heard from you yet. Can you please look...

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2.7

I am sending my new Luminox 1003 series back because it doesnt keep accurate time. Im sending my Luminox 5350 series...

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No votes

asked for directions on if repair needed and if leap year needed changing for my watch.

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1

The Luminox web site does not seem to be working and no one answers the phone.

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Seiko and Luminox Products and Services

Most reviewed product and services
  • Seiko Watch (30 reviews)
  • Seiko Watch Repair (7 reviews)
  • Seiko Divers Watch (4 reviews)
  • Luminox Watch (34 reviews)
  • Luminox 3050 Watch (5 reviews)
  • Luminox 8800 Watch (5 reviews)