PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Luminess Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen

Wen

2.1
Luminess Air

Luminess Air

Has Verified Representatives
1.4
Wen
Luminess Air

Wen and Luminess Air Overview

Total reviews
1784
971
Company responses
0
0
Issues resolved
2
3

Wen and Luminess Air Consumer Ratings

Rank
129 out of 912 in Cosmetics and Personal Care category
262 out of 912 in Cosmetics and Personal Care category
Customer service
69 in category
174 in category
Website
97 in category
197 in category
Product or Service Quality
116 in category
183 in category
Price Affordability
181 in category
235 in category

Wen and Luminess Air Rating Details

Customer service
2 (242 reviews)
1.3 (425 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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...What kind of customer service is that!?!?!..

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Website
2.4 (228 reviews)
1.7 (389 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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...She argues with me not even knowing their own website and guarantee. The outside ambulances was horribly unprofessional. I still can't get the service canceled..

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Product or Service Quality
2 (223 reviews)
1.5 (406 reviews)
Reviewer's quote

Customer service was very helpful and courteous...

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I order the trial to try it out receive the product and it doesnt work then they sent me a replacement but only sent one part which did not work as well which took 10 days to come. Therefore I was fed up and just returned everything on June 2 had so far they have not returned my money and they are...

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Price Affordability
2 (212 reviews)
1.4 (415 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Or smears worse than unlined RED LIPSTICK! It is NOT WORTH THE PRICE OR HASSLE! I was overcharged. They say on the infomercial they will minus one payment ORDER TODAY (NOT TRUE!) and a SPECIAL $19. 99 for your 1st 30 DAY TRIAL (ALSO NOT TRUE!) I was charged a few pennies away from $40! for the 1st...

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Wen and Luminess Air Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Customer service
  • Trickery
  • Time wasted getting charges reversed

Wen and Luminess Air Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

I have read all the reviews about Luminess Air. The product has a lot of downfalls. The product needs to be...

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Wen and Luminess Air Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine)...

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Wen and Luminess Air Latest Reviews

Recent published reviews
No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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1

Your air blower machine has never worked for my wife.
It just blows normal air and no makeup comes out.
I have spent sever...

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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No votes

When ordering products on line like this purchase a debit card for $25 then when they try to take out additional...

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Wen and Luminess Air Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • Luminess Air Customer Care (133 reviews)
  • Luminess Air Makeup (111 reviews)
  • Luminess Air Airbrush Makeup (105 reviews)