PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Luminess Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



Luminess Air

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Wen and Luminess Air Overview

Total reviews
Company responses
Issues resolved

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 868 reviews more than Luminess Air received since Aug 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wen customer support team and Luminess Air customer service.

Wen and Luminess Air Consumer Ratings

115 out of 1161 in Cosmetics and Personal Care category
236 out of 1161 in Cosmetics and Personal Care category
Customer service
65 in category
153 in category
89 in category
176 in category
Product or Service Quality
104 in category
162 in category

According to consumer ratings and reviews, Wen ranks 121 points higher in the Cosmetics and Personal Care category than Luminess Air. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 367 points higher than the worst rated brand in this category. At the same time, Luminess Air was rated 1.3 stars for Customer service criterion in this category and it is 279 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than Luminess Air. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 76% greater than other in category. Luminess Air however was rated 1.5 stars and it is 63% greater than other in category.

Wen and Luminess Air Rating Details

Customer service
2 (242 reviews)
1.3 (409 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...


...Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product...

Elizabeth R
2.4 (228 reviews)
1.7 (367 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...


...I completely checked the website and made sure that there was no hidden fees because I knew this was a subscription service. There was no mention of a stocking fee they did ask if you wanted priority shipping you could have that but you had to ask for it. I got the system and it was horrible...

Michelle F
Product or Service Quality
2 (223 reviews)
1.5 (384 reviews)
Reviewer's quote

Customer service was very helpful and courteous...


...Received the product but they keep on charging my account for almost $75 for makeup that I did not order. 2 months ago I called and let them know to cancel whatever was going on and still they charge my credit card today..


Wen and Luminess Air Pros and Cons

  • Smell
  • How it makes my hair feel and look
  • Product
  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Customer service
  • Trickery
  • Time wasted getting charges reversed

Wen and Luminess Air Most Positive Reviews

Top rated reviews

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...


This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...

Wen and Luminess Air Most Critical Reviews

Lowest rated reviews

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...


Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!

Wen and Luminess Air Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Will someone be kind to call me at 647-285-6020 as I had spent an hour trying to explain what had happened only to have...

Read all 914 reviews

Wen and Luminess Air Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • Luminess Air Customer Care (132 reviews)
  • Luminess Air Makeup (106 reviews)
  • Luminess Air Airbrush Makeup (101 reviews)