PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Luminess Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Wen
2.1
Luminess Air
Has Verified Representatives
1.4
Wen
Luminess Air

Wen and Luminess Air Overview

Total reviews 1791 985
Company responses 0 0
Issues resolved 2 4

Wen and Luminess Air Consumer Ratings

Rank
139 out of 906 in Cosmetics and Personal Care category
284 out of 906 in Cosmetics and Personal Care category
Customer service
77 in category
188 in category
Website
107 in category
214 in category
Product or Service Quality
123 in category
198 in category
Price Affordability
198 in category
251 in category

Wen and Luminess Air Rating Details

Customer service
2 (245 reviews)
1.3 (439 reviews)
Reviewer's quote

...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

Read full review

...I stressed to the customer service rep, LUNINESS had NOT BETTER TOUCH my bank accounts thereafter, as that was why I purchased all in full. Later, after I try the products, and IF I LIKED THE PRODUCTS, I WOULD order at a later time. I was not interested in my bank account to be devoted every month...

Read full review
Website
2.4 (231 reviews)
1.7 (397 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Read full review

For weeks I studied the advertisement on TV and their website looking for any hidden fees on this product, especially after I discovered that to buy a second air brush for myself (the first one for my daughter's birthday gift) would cost nearly $300. Satisfied that I could just buy the one air...

Read full review
Product or Service Quality
2 (226 reviews)
1.5 (414 reviews)
Reviewer's quote

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

Read full review

It is the Christmas season, I called 12/19/20 and they advised that they have to receive the product back by 1/1/21 or they will ship it back to me and continue to charge my account. I have never dealt with a company with this policy and obviously it is a scam to keep from refunding payment. This...

Read full review
Price Affordability
2 (215 reviews)
1.4 (424 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

Read full review

...95 (going from memory on exact per payment price, but the they tell you of the 3 additional payments. The trial period is not free). So if you want the device read the fine print...

Read full review

Wen and Luminess Air Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Customer service
  • Trickery
  • Time wasted getting charges reversed

Wen and Luminess Air Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Read full review
5

This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...

Read full review
5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

Read full review
5

I have read all the reviews about Luminess Air. The product has a lot of downfalls. The product needs to be...

Read full review

Wen and Luminess Air Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Read full review
1

Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!

Read full review
1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

Read full review
1

They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine)...

Read full review

Wen and Luminess Air Latest Reviews

Recent published reviews
No votes

No I was able to get a hold of someone, so were all good.

Read full review
5

Short order, matter resolved in minutes

Read full review
No votes

I finally got through, I was having a hard time getting through.

Read full review
1

Called to cancel account oct. 1st. Was told my account was cancelled. Nov 23 49.99 was taken out of my account. Called...

Read full review

Wen and Luminess Air Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • Luminess Air Makeup (111 reviews)
  • Luminess Air Airbrush Makeup (108 reviews)
  • Luminess Air Airbrush Makeup System Free Trial (91 reviews)