PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luminess Air and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luminess Air

Luminess Air

Has verified representatives
2.0
Wen

Wen

2.1
Luminess Air
Wen

Luminess Air and Wen Overview

Total reviews
1832
1782
Company responses
642
0
Issues resolved
11
2

Luminess Air was first mentioned on PissedConsumer on Aug 26, 2008 and since then this brand received 1832 reviews. It is 50 reviews more than Wen received since Jul 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Luminess Air customer support team than with Wen customer service.

Luminess Air and Wen Consumer Ratings

Rank
126 out of 1215 in Cosmetics and Personal Care category
110 out of 1215 in Cosmetics and Personal Care category
Customer service
135 in category
65 in category
Price Affordability
201 in category
156 in category
Website
168 in category
86 in category

According to consumer ratings and reviews, Wen ranks 16 points higher in the Cosmetics and Personal Care category than Luminess Air. People gave Luminess Air 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 290 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 360 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Wen has a higher rating than Luminess Air. Regarding Website criterion, consumers gave Luminess Air 1.8 stars and it is 60% greater than other in category. Wen however was rated 2.4 stars and it is 80% greater than other in category.

Luminess Air and Wen Rating Details

Customer service
1.4 (670 reviews)
2 (242 reviews)
Reviewer's quote

...Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product...

Elizabeth R

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean
Price Affordability
1.5 (618 reviews)
2 (212 reviews)
Reviewer's quote

I too fell for the cheap price. They only added a footnote to the order receipt, which I did not notice until there was a charge on my credit card, that the low price was for a trial period only, more charges to come for the equipment and, they enrolled me in the monthly makeup club. When I called...

PissedConsumer1647212

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704
Website
1.8 (600 reviews)
2.4 (228 reviews)
Reviewer's quote

...I completely checked the website and made sure that there was no hidden fees because I knew this was a subscription service. There was no mention of a stocking fee they did ask if you wanted priority shipping you could have that but you had to ask for it. I got the system and it was horrible...

Michelle F

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah

Luminess Air and Wen Pros and Cons

Pros
  • Product
  • Way makeup looks
  • Misleading commercials about what you pay
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Customer service
  • Unproffessionalism
  • Being taken advantage of
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Luminess Air and Wen Most Positive Reviews

Top rated reviews
5

I have had my Luminess for about 4 months now and I absolutely love it. I am not sure how you guys were not able to see...

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Luminess Air and Wen Most Critical Reviews

Lowest rated reviews
1

I used my checking acct. after three days ordered my my check was cashed out and cleared, so I called lumpiness air...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Luminess Air and Wen Latest Reviews

Recent published reviews
2.6

Called lumpiness you purchase an airbrush. Received the product but they keep on charging my account for almost $75 for...

Read all 1832 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Luminess Air and Wen Products and Services

Most reviewed product and services
  • Luminess Air Makeup (276 reviews)
  • Luminess Air Customer Care (160 reviews)
  • Luminess Air Airbrush Makeup (133 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)