PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luminess Air and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luminess Air

Luminess Air

Has Verified Representatives
1.4
Wen

Wen

2.1
Luminess Air
Wen

Luminess Air and Wen Overview

Total reviews 975 1786
Company responses 0 0
Issues resolved 3 2

Luminess Air and Wen Consumer Ratings

Rank
268 out of 920 in Cosmetics and Personal Care category
130 out of 920 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
166 in category
67 in category
Customer service
173 in category
70 in category
Value for money
208 in category
147 in category
Price Affordability
237 in category
184 in category

Luminess Air and Wen Rating Details

Exchange, Refund and Cancellation Policy
1.2 (432 reviews)
2 (90 reviews)
Reviewer's quote

...Returned the item, contacted them a couple of weeks later regarding the refund and was told it was being done then. Still have not received. Have now contacted PayPal regarding the refund..

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...smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111 from account only shows $25 as I was speaking to her she over talk me and said That I was emotionally abusing her I tried to explain to her that this is business and she said that she had to go she hung up the phone on me I also did not receive the refund of $111 and was placed on hold with the second customer service for about 20 minutes I got so upset and hung up the phone I am sitting here pissed with horrible customer service two boxes that have not been received...

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Customer service
1.3 (430 reviews)
2 (244 reviews)
Reviewer's quote

...00! Customer service sounds like they are in a 3rd world country!! This company should be made to let customers know PRIOR to purchase the total they will be paying..

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...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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Value for money
1.4 (422 reviews)
2 (192 reviews)
Reviewer's quote

...I am not a a happy Customer I am our of money I could use for another product. No one will respond to my emails or phone calls . I want my money back..

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I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

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Price Affordability
1.4 (419 reviews)
2 (214 reviews)
Reviewer's quote

Or smears worse than unlined RED LIPSTICK! It is NOT WORTH THE PRICE OR HASSLE! I was overcharged. They say on the infomercial they will minus one payment ORDER TODAY (NOT TRUE!) and a SPECIAL $19. 99 for your 1st 30 DAY TRIAL (ALSO NOT TRUE!) I was charged a few pennies away from $40! for the 1st...

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Luminess Air and Wen Pros and Cons

Pros
  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Customer service
  • Trickery
  • Time wasted getting charges reversed
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Luminess Air and Wen Most Positive Reviews

Top rated reviews
5

This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

I have read all the reviews about Luminess Air. The product has a lot of downfalls. The product needs to be...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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Luminess Air and Wen Most Critical Reviews

Lowest rated reviews
1

Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine)...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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Luminess Air and Wen Latest Reviews

Recent published reviews
No votes

After reading several reviews complaining about over charging customers I called my bank. I was under the impression...

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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2.1

When WILL this system be paid off? Been paying for months and cant find a direct answer anywhere on their pages.

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2.5

First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be...

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Luminess Air and Wen Products and Services

Most reviewed product and services
  • Luminess Air Customer Care (133 reviews)
  • Luminess Air Makeup (112 reviews)
  • Luminess Air Airbrush Makeup (105 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)