PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luminess Air and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Wen
2.2
Luminess Air
Wen

Luminess Air and Wen Overview

Total reviews 294 1798
Company responses 0 0
Issues resolved 1 3

Luminess Air and Wen Consumer Ratings

Rank
285 out of 1748 in Cosmetics and Personal Care category
281 out of 1748 in Cosmetics and Personal Care category
Customer service
179 in category
192 in category
Exchange, Refund and Cancellation Policy
253 in category
194 in category
Value for money
262 in category
315 in category
Reliability
212 in category
206 in category

Luminess Air and Wen Rating Details

Customer service
2.2
(114 reviews)
2
(248 reviews)
Reviewer's quote

Customer service was excellent. Very happy with them, just wish the actual product I could give a good review for, cuz I CANT..

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the...

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Exchange, Refund and Cancellation Policy
2
(100 reviews)
2
(92 reviews)
Reviewer's quote

...Just go ahead and just REFUND my money. I am NOT interested! MO MORE!!! Its terrible when you never receive a product and the company takes your money..

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called ...

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Value for money
2.4
(99 reviews)
2
(197 reviews)
Reviewer's quote

I wanted this product soooo bad I didn't eat to save money because you see I'm a single parent on a fixed income because I am disabled and in a wheelchair and wanted to feel good about myself, because God knows I don't feel good about myself. So after I bought this Luminess Air they came out with...

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...Save your money and buy a flashlight..

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Reliability
2
(96 reviews)
2.1
(98 reviews)
Reviewer's quote

They hung up on me!! Do not recommend this company !! This was rude of them!! Need a replacement charging cord

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I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I HAVE CALLED AND HAVE HAD TO PLACE A ORDER TO GET MY ITEMS AND LAST MONTH I WAS CHARGED FOR MY AUTO DELIVERY AND I NEVER RECEIVED THE ORDER. PLEASE LOOK INTO THIS FOR ME I AM OUT OF...

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Luminess Air and Wen Pros and Cons

Pros
  • There is no pros at this time
  • You look great after you use it
  • Television ad
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • No way to reach a person
  • Hidden cost not being told upfront
  • Are no upfront with their terms
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Luminess Air and Wen Most Positive Reviews

Top rated reviews
5

I had to cancel my order because my husband asked me to. So I called And was very pleased how well everything went. The...

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5

I use shampoos with no paraphines or sulfates and Wen has been the best product for my hair.I have used it for three...

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5

InI loved the look of the product on my skin but it made me itch. My skin is very sensitive and I was so hoping it...

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5

I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle....

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Luminess Air and Wen Most Critical Reviews

Lowest rated reviews
1

They hung up on me!! Do not recommend this company !! This was rude of them!! Need a replacement charging cord

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1

I ordered Wen and also the FREE vitamins that they offered as FREE trial. Well, it was never free. First of all, WEN...

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1

I have never ordered this product My identity has been stolen and I've been charged multiple times for this and I don't...

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1

I have called a total of 5 times and they do not cancelled the subscription! The first time I called to cancel they...

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Luminess Air and Wen Latest Reviews

Recent published reviews
No votes

I have had trouble with luminous sine January 9 2024. Now I am promised a refund and it has been seven days and still...

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4.4

I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I...

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No votes

$100.00 of dollars is being taken out of my account, for something I am not receiving. Whatever is going on, needs to...

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2

This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even...

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