PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luminess Air and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luminess Air

Luminess Air

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Luminess Air

Luminess Air and Wen Overview

Total reviews
Company responses
Issues resolved

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 870 reviews more than Luminess Air received since Aug 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Luminess Air customer support team and Wen customer service.

Luminess Air and Wen Consumer Ratings

235 out of 1160 in Cosmetics and Personal Care category
113 out of 1160 in Cosmetics and Personal Care category
Customer service
156 in category
67 in category
Price Affordability
208 in category
158 in category
Value for money
179 in category
125 in category

According to consumer ratings and reviews, Wen ranks 122 points higher in the Cosmetics and Personal Care category than Luminess Air. People gave Luminess Air 1.3 stars for Customer service criterion in Cosmetics and Personal Care category and it is 278 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 367 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Wen has a higher rating than Luminess Air. Regarding Value for money criterion, consumers gave Luminess Air 1.4 stars and it is 59% greater than other in category. Wen however was rated 2 stars and it is 71% greater than other in category.

Luminess Air and Wen Rating Details

Customer service
1.3 (409 reviews)
2 (242 reviews)
Reviewer's quote

...Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product...

Elizabeth R

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

Price Affordability
1.4 (395 reviews)
2 (212 reviews)
Reviewer's quote

I too fell for the cheap price. They only added a footnote to the order receipt, which I did not notice until there was a charge on my credit card, that the low price was for a trial period only, more charges to come for the equipment and, they enrolled me in the monthly makeup club. When I called...


...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

Value for money
1.4 (394 reviews)
2 (191 reviews)
Reviewer's quote

...The product and air brush are not woth any of this money. Dont buy it..


I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

Pamela D

Luminess Air and Wen Pros and Cons

  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
  • Smell
  • How it makes my hair feel and look
  • Product
  • Customer service
  • Trickery
  • Time wasted getting charges reversed
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Luminess Air and Wen Most Positive Reviews

Top rated reviews

This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...


When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Luminess Air and Wen Most Critical Reviews

Lowest rated reviews

Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!


I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Luminess Air and Wen Latest Reviews

Recent published reviews

I sent mine back with all makeup. I put the # they gave me on every side of the box. Sent it back. Called with tracking...

Read all 912 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Luminess Air and Wen Products and Services

Most reviewed product and services
  • Luminess Air Customer Care (132 reviews)
  • Luminess Air Makeup (106 reviews)
  • Luminess Air Airbrush Makeup (101 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)