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Luminess Air

Cosmetics and Toiletries
  • 8 ISSUES RESOLVED
  • 1021 TOTAL REVIEWS
  • $74.6K CLAIMED LOSSES
  • $237 AVERAGE LOSS
2.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Way makeup looks 8
  • Not applicable 8
  • Look of the make up 6
  • Order processing 6
  • Results of the product 5

Customers don't like

  • Being taken advantage of21
  • Customer service19
  • Price17
  • Hidden cost not being told upfront11
  • Misleading the price11
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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 673 TOTAL REVIEWS
  • $34.9K CLAIMED LOSSES
  • $199 AVERAGE LOSS
1.7
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Points program 7
  • Price 5
  • In-store shopping 4
  • Rewards card 4
  • Makeup 4

Customers don't like

  • Customer service38
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service7
  • Bad customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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