Luminess Air vs The Body Shop

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Luminess Air

Cosmetics and Toiletries
  • 8 ISSUES RESOLVED
  • 916 TOTAL REVIEWS
  • $68.3K CLAIMED LOSSES
  • $240 AVERAGE LOSS
2.9
Customer service
Website
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Way makeup looks 8
  • Not applicable 8
  • Look of the make up 6
  • Order processing 6
  • Results of the product 4

Customers don't like

  • Being taken advantage of20
  • Customer service18
  • Price17
  • False advertising11
  • Hidden cost not being told upfront11

Products by Luminess Air

No items

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The Body Shop

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $624 CLAIMED LOSSES
  • $69 AVERAGE LOSS
1.7
Customer service
Website
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product quality 2
  • Tea tree line 1

Customers don't like

  • Website or customer service2
  • Lack of ethics2
  • Fact that my renewed discount card was not honoured1
  • Website order process and customer service1
  • Web site and customer service1

Products by The Body Shop

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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