PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shaw Floors and Lumber Liquidators as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shaw Floors
Lumber Liquidators

Shaw Floors and Lumber Liquidators Overview

Total reviews
53
301
Company responses
0
0
Issues resolved
0
3

Lumber Liquidators was first mentioned on PissedConsumer on Jan 6, 2010 and since then this brand received 301 reviews. It is 248 reviews more than Shaw Floors received since Nov 15, 2009.

Shaw Floors and Lumber Liquidators Consumer Ratings

Rank
35 out of 286 in Flooring and Tiling category
33 out of 286 in Flooring and Tiling category
Product or Service Quality
25 in category
19 in category
Value for money
22 in category
16 in category
Customer service
19 in category
21 in category

According to consumer ratings and reviews, Lumber Liquidators ranks 2 points higher in the Flooring and Tiling category than Shaw Floors. People gave Shaw Floors 1.1 stars for Product or Service Quality criterion in Flooring and Tiling category and it is 30 points higher than the worst rated brand in this category. At the same time, Lumber Liquidators was rated 1.5 stars for Product or Service Quality criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Lumber Liquidators has a higher rating than Shaw Floors. Regarding Customer service criterion, consumers gave Shaw Floors 1.4 stars and it is 65% greater than other in category. Lumber Liquidators however was rated 1.3 stars and it is 62% greater than other in category.

Shaw Floors and Lumber Liquidators Rating Details

Product or Service Quality
1.1 (29 reviews)
1.5 (107 reviews)
Reviewer's quote

Within 6 months of installation of the engineered wood floor there was boards that lost color. Places that are not in a traffic spots or walked on. Boards splitting and snagging. When we got to the point to complain to Nebraska Furniture mart where we bought it, we were told we were out of warranty...

Laureen C

...They say I damaged it and will not stand behind their product,..

DIANNE R
Value for money
1.2 (26 reviews)
1.6 (53 reviews)
Reviewer's quote

We bought our home in August of 2013. The carpet and floors were in terrible shape due to pet issues and had to be replaced. We opted for wood laminate throughout our main living area, (kitchen/dining, living room, and sunroom). We had a licensed contractor install all the flooring for us, as it...

Melanie C

...its not the money it’s the principal ..

PissedConsumer1154081
Customer service
1.4 (24 reviews)
1.3 (119 reviews)
Reviewer's quote

...the case, I have never used another Shaw product and I have told every colleague and client about my issue with Shaw advising them of the poor quality and service. Now a year later the floor is totally buckled, scratched and needs to be replaced. It cost me money, professional harm and time to use Shaw and I'll never do it...

Lizabeth B

floor buckling lifting at the edges customer service basically said to kick rocks ..

peter m

Shaw Floors and Lumber Liquidators Pros and Cons

Pros
  • Way the floor looked initially
  • Show room sample
  • Water proof
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
Cons
  • Quality and service
  • Poor quality floors
  • Failure of this floor
  • Customer service
  • Customer experience
  • Avoidance of responsibility

Shaw Floors and Lumber Liquidators Most Positive Reviews

Top rated reviews
5

I had a question about how to clean my new laminate flooring. She told me the proper cleaner to use. I purchased it and...

4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

Shaw Floors and Lumber Liquidators Most Critical Reviews

Lowest rated reviews
1

Bob flooring brand new from Jabara had to have certain installers install it cuz can't install it yourself now we're on...

1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

Shaw Floors and Lumber Liquidators Latest Reviews

Recent published reviews
1.3

I purchased cortec flooring from Williams Flooring in Wilmington, NC. I picked my flooring from a sample that was white...

Read all 53 reviews
1

floor buckling lifting at the edges customer service basically said to kick rocks ......im so pissed off not only to...

Read all 301 reviews

Shaw Floors and Lumber Liquidators Products and Services

Most reviewed product and services
  • Shaw Floors Laminate Flooring (11 reviews)
  • Shaw Floors Flooring (10 reviews)
  • Shaw Floors Vinyl Flooring (8 reviews)
  • Lumber Liquidators Flooring (13 reviews)
  • Lumber Liquidators Laminate Flooring (11 reviews)
  • Lumber Liquidators Flooring Installation (9 reviews)