PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pergo and Lumber Liquidators as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pergo
Lumber Liquidators

Pergo and Lumber Liquidators Overview

Total reviews 48 312
Company responses 0 0
Issues resolved 0 3

Pergo and Lumber Liquidators Consumer Ratings

Rank
71 out of 302 in Building Products category
33 out of 208 in Flooring and Tiling category
Product or Service Quality
51 in category
21 in category
Value for money
47 in category
20 in category
Customer service
64 in category
24 in category
Price Affordability
50 in category
24 in category

Pergo and Lumber Liquidators Rating Details

Product or Service Quality
1.3 (27 reviews)
1.4 (113 reviews)
Reviewer's quote

...Has anyone had success with getting pergo to honor the warranty for this faulty product?..

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... Cameron at the Mukilteo store,the managment there are HORRIBLE!!!then called the main number to explain About my terrible experience with this very DEFECTIVE PRODUCT and was told by the rep that answered the main number's phone after she put me on hold that i could return the remainder with a full refund of the purchase. I am a senior with health issues and i had already driven 2 hours back and forth to 2 different locations to pick up this stuff. So i had my friend go return it...

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Value for money
1.3 (19 reviews)
1.6 (59 reviews)
Reviewer's quote

...This is defective product and I am so sorry I bought it and feel that I wasted my money. I am out $5000. I feel Lowes or Pergo should do something to remedy the situation...

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...I have yet to receive the money. They also sent me the wrong quarter round TWICE. They had to order the correct material and I had to pay for the installer to come back to install the correct QR...

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Customer service
1 (19 reviews)
1.3 (127 reviews)
Reviewer's quote

...In the meantime, PERGO customer service has been in contact with us via email. They simply quit emailing us 5 days ago leaving our order and complaints in limbo. I called their customer service line and after reporting my complaints to them they simply hung up on me...

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...They do not seem to be interested in their customers or customer service..

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Price Affordability
2.1 (18 reviews)
2.3 (89 reviews)
Reviewer's quote

I spent 7000.00 on Pergo flooring in October of 2013. the flooring is pealing bulking up, the company will not stand behind it. they sent 2 inspectors out then came back and said it was an environment issue.

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...I was told I need to have someone come and price the job and get the specs...

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Pergo and Lumber Liquidators Pros and Cons

Pros
  • Look of the floor
  • Floor is great
  • Good quality and easy installation
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
Cons
  • Way pergo treated complaints
  • Transition piece policy
  • Quality is bad joint locking system is cheap
  • Customer service
  • Customer experience
  • Avoidance of responsibility

Pergo and Lumber Liquidators Most Positive Reviews

Top rated reviews
5

I have a project coming up that will need new flooring. My husband has been looking at Swiftlock products. I've read...

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4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

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3.7

I chose Pergo because it advertised as dog proof. But my dogs aren't what ruined my approximately 5 yr floor. Normal...

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4.3

My wife and I read all about this product and all of the horrible reviews on Lumber Liquidators. Well we went to the GB...

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Pergo and Lumber Liquidators Most Critical Reviews

Lowest rated reviews
1

Purchased Pergo Max Moneta Mahogany from Lowe's and had about 400 sq ft professionally installed. Within two months the...

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1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

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1

Purchased Pergo Max - Peruvian mahogany - and had to replace a 6x6 section within 2 months. Purchased from Home Depot...

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1

After having a few absolutely horrible customer service experiences with Lumber Liquidators I decided to give them one m...

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Pergo and Lumber Liquidators Latest Reviews

Recent published reviews
1

Pergo floor installed by Lowes is defective. Pergo sent their own investigator. Then they dropped of the face of the ear...

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1

I think LL's used of the Pissed Consumer is their way of avoiding settling any issues. They do not seem to be...

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No votes

Need a discoloration kit sent to me floor only a year old spot discorled turned white film

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1.8

I bought my flooring at the Denton office. At that time I purchased enough that I was due an award of $300. I was sent s...

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Pergo and Lumber Liquidators Products and Services

Most reviewed product and services
  • Pergo Laminate Flooring (17 reviews)
  • Pergo Flooring (15 reviews)
  • Pergo Flooring Installation (1 review)
  • Lumber Liquidators Flooring (14 reviews)
  • Lumber Liquidators Laminate Flooring (14 reviews)
  • Lumber Liquidators Flooring Installation (9 reviews)