PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lumber Liquidators and Pergo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lumber Liquidators
Pergo

Lumber Liquidators and Pergo Overview

Total reviews
301
46
Company responses
0
0
Issues resolved
3
0

Lumber Liquidators was first mentioned on PissedConsumer on Jan 6, 2010 and since then this brand received 301 reviews. It is 255 reviews more than Pergo received since Mar 12, 2011.

Lumber Liquidators and Pergo Consumer Ratings

Rank
32 out of 257 in Flooring and Tiling category
66 out of 445 in Building Products category
Customer service
21 in category
68 in category
Product or Service Quality
20 in category
52 in category
Price Affordability
22 in category
50 in category

Lumber Liquidators and Pergo Rating Details

Customer service
1.3 (119 reviews)
1 (19 reviews)
Reviewer's quote

floor buckling lifting at the edges customer service basically said to kick rocks ..

peter m

...And their customer service stinks. Lowes does not follow up. I tried for over 2 years and when they finally sent soneone to look at the wavy laminate that I complained about since it was installed...

Marlene P
Product or Service Quality
1.5 (107 reviews)
1.3 (26 reviews)
Reviewer's quote

...buyer bewhere highway robbery bad service and customer care team. Im stil battling them all i asked was for it to be fixed in a timely manner so when my family comes for thanksgiving they could see the housewarming guft my grandmothrr paid for which was over $7000. 00 now shell see a unfinished job..

Jonathan g

...Has anyone had success with getting pergo to honor the warranty for this faulty product?..

Marie B
Price Affordability
2.3 (85 reviews)
2.1 (18 reviews)
Reviewer's quote

...I was told I need to have someone come and price the job and get the specs...

DAVID D

I spent 7000.00 on Pergo flooring in October of 2013. the flooring is pealing bulking up, the company will not stand behind it. they sent 2 inspectors out then came back and said it was an environment issue.

Lynn S

Lumber Liquidators and Pergo Pros and Cons

Pros
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
  • Look of the floor
  • Floor is great
  • Good quality and easy installation
Cons
  • Customer service
  • Customer experience
  • Avoidance of responsibility
  • Way pergo treated complaints
  • Transition piece policy
  • Quality is bad joint locking system is cheap

Lumber Liquidators and Pergo Most Positive Reviews

Top rated reviews
4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

5

I have a project coming up that will need new flooring. My husband has been looking at Swiftlock products. I've read...

Lumber Liquidators and Pergo Most Critical Reviews

Lowest rated reviews
1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

1

Purchased Pergo Max Moneta Mahogany from Lowe's and had about 400 sq ft professionally installed. Within two months the...

Lumber Liquidators and Pergo Latest Reviews

Recent published reviews
1

floor buckling lifting at the edges customer service basically said to kick rocks ......im so pissed off not only to...

Read all 301 reviews

Bought Pergo flooring for my living room it is a small room. My husband and I have laid floating flooring in several...

Read all 46 reviews

Lumber Liquidators and Pergo Products and Services

Most reviewed product and services
  • Lumber Liquidators Flooring (13 reviews)
  • Lumber Liquidators Laminate Flooring (11 reviews)
  • Lumber Liquidators Flooring Installation (9 reviews)
  • Pergo Laminate Flooring (16 reviews)
  • Pergo Flooring (13 reviews)
  • Pergo Flooring Installation (1 review)