PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Lumber Liquidators as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Floors Direct
Lumber Liquidators

National Floors Direct and Lumber Liquidators Overview

Total reviews
104
307
Company responses
0
0
Issues resolved
2
3

National Floors Direct and Lumber Liquidators Consumer Ratings

Rank
38 out of 205 in Flooring and Tiling category
33 out of 205 in Flooring and Tiling category
Customer service
39 in category
23 in category
Advertised vs Delivered
19 in category
12 in category
Product or Service Quality
25 in category
20 in category
Exchange, Refund and Cancellation Policy
20 in category
15 in category

National Floors Direct and Lumber Liquidators Rating Details

Customer service
1 (61 reviews)
1.3 (123 reviews)
Reviewer's quote

...Customer service manager named Kevin called me "Lady"..

Read full review

floor buckling lifting at the edges customer service basically said to kick rocks ..

Read full review
Advertised vs Delivered
1.1 (55 reviews)
1.4 (53 reviews)
Reviewer's quote

This company sold me x and delivered me z bait and switch company all there products are made from China and the labels are fake. Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

Read full review

...The LL installer visited our home and itemized what was required, we paid the bill and the items were delivered. Our installation was scheduled to start on 3/6/18. On 3/8/18 the LL installer advised us that items were missing from our order...

Read full review
Product or Service Quality
1.2 (54 reviews)
1.4 (112 reviews)
Reviewer's quote

Bad service...

Read full review

... Cameron at the Mukilteo store,the managment there are HORRIBLE!!!then called the main number to explain About my terrible experience with this very DEFECTIVE PRODUCT and was told by the rep that answered the main number's phone after she put me on hold that i could return the remainder with a full refund of the purchase. I am a senior with health issues and i had already driven 2 hours back and forth to 2 different locations to pick up this stuff. So i had my friend go return it...

Read full review
Exchange, Refund and Cancellation Policy
1.1 (52 reviews)
1.5 (60 reviews)
Reviewer's quote

They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...

Read full review

...last a week at most walking in it if you could even install it It’s paper thin CRAP!!! “Floorbuster sale “ ha literally Whoopi they offered a full refund even tho I used 4 boxes that I had to scrap all of Um they should have paid my cost of shipping it back to them I now have to spend a lot more to get ANYTHING at all decent and gas and ferry yet...

Read full review

National Floors Direct and Lumber Liquidators Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
Cons
  • Customer service
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake
  • Customer service
  • Customer experience
  • Avoidance of responsibility

National Floors Direct and Lumber Liquidators Most Positive Reviews

Top rated reviews
No votes
4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

Read full review
No votes
4.3

My wife and I read all about this product and all of the horrible reviews on Lumber Liquidators. Well we went to the GB...

Read full review

National Floors Direct and Lumber Liquidators Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

Read full review
1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

Read full review
1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

Read full review
1

After having a few absolutely horrible customer service experiences with Lumber Liquidators I decided to give them one m...

Read full review

National Floors Direct and Lumber Liquidators Latest Reviews

Recent published reviews
1

We were scheduled for carpet installation today. We’re told we would receive a call between 7-8 AM. No call ever came. W...

Read full review
1

I was getting such a run around at the beginning with the customer service people. Finally after a week, I decided to...

Read full review
1

Sales person was extremely pushy - she would not leave my house. We felt pressured to book, but immediately cancelled...

Read full review
2.3

Paid over $11,000 to put in engineered wood floors in December 2019. In April 2020 the middle of the floor came loose....

Read full review

National Floors Direct and Lumber Liquidators Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Lumber Liquidators Flooring (13 reviews)
  • Lumber Liquidators Laminate Flooring (13 reviews)
  • Lumber Liquidators Hardwood Flooring (9 reviews)