PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Lumber Liquidators as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Floors Direct
Lumber Liquidators

National Floors Direct and Lumber Liquidators Overview

Total reviews 109 312
Company responses 0 0
Issues resolved 2 3

National Floors Direct and Lumber Liquidators Consumer Ratings

Rank
38 out of 213 in Flooring and Tiling category
33 out of 213 in Flooring and Tiling category
Customer service
36 in category
No votes
Advertised vs Delivered
16 in category
No votes
Product or Service Quality
23 in category
No votes
Exchange, Refund and Cancellation Policy
18 in category
No votes

National Floors Direct and Lumber Liquidators Rating Details

Customer service
1 (63 reviews)
No votes
Reviewer's quote

...Customer service, horrible, planning horrible, communication with their installers horrible. There's a reason you can't find any contact information for Management online. Sadly we are stuck in the middle of a giant cluster with them right now...

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...They do not seem to be interested in their customers or customer service..

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Advertised vs Delivered
1.1 (58 reviews)
No votes
Reviewer's quote

This company sold me x and delivered me z bait and switch company all there products are made from China and the labels are fake. Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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...The LL installer visited our home and itemized what was required, we paid the bill and the items were delivered. Our installation was scheduled to start on 3/6/18. On 3/8/18 the LL installer advised us that items were missing from our order...

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Product or Service Quality
1.2 (57 reviews)
No votes
Reviewer's quote

...Lies, lies, about product, what the installers will do. You will be moving everything. We were told 24 after he left that we could change our minds...

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... Cameron at the Mukilteo store,the managment there are HORRIBLE!!!then called the main number to explain About my terrible experience with this very DEFECTIVE PRODUCT and was told by the rep that answered the main number's phone after she put me on hold that i could return the remainder with a full refund of the purchase. I am a senior with health issues and i had already driven 2 hours back and forth to 2 different locations to pick up this stuff. So i had my friend go return it...

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Exchange, Refund and Cancellation Policy
1.1 (56 reviews)
No votes
Reviewer's quote

They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...

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...last a week at most walking in it if you could even install it It’s paper thin CRAP!!! “Floorbuster sale “ ha literally Whoopi they offered a full refund even tho I used 4 boxes that I had to scrap all of Um they should have paid my cost of shipping it back to them I now have to spend a lot more to get ANYTHING at all decent and gas and ferry yet...

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National Floors Direct and Lumber Liquidators Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • 3rd party installers are nice
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
Cons
  • Refuse to acknowledge or even admit they made a mistake
  • No help in resolving issue
  • Customer service
  • Customer service
  • Customer experience
  • Avoidance of responsibility

National Floors Direct and Lumber Liquidators Most Positive Reviews

Top rated reviews
No votes
4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

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No votes
4.3

My wife and I read all about this product and all of the horrible reviews on Lumber Liquidators. Well we went to the GB...

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National Floors Direct and Lumber Liquidators Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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1

After having a few absolutely horrible customer service experiences with Lumber Liquidators I decided to give them one m...

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National Floors Direct and Lumber Liquidators Latest Reviews

Recent published reviews
1

1. Forged our contract
2. The salesman was a crooked disbarred lawyer who was charged with stealing from an elderly lady,...

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1

I think LL's used of the Pissed Consumer is their way of avoiding settling any issues. They do not seem to be...

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1

The salesman was very persuasive so I did the order however tried to cancel for the 3 days nobody answered the phone...

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1.8

I bought my flooring at the Denton office. At that time I purchased enough that I was due an award of $300. I was sent s...

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National Floors Direct and Lumber Liquidators Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Installation (6 reviews)
  • Lumber Liquidators Flooring (15 reviews)
  • Lumber Liquidators Laminate Flooring (14 reviews)
  • Lumber Liquidators Hardwood Flooring (9 reviews)