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Lufthansa

Transport
  • 0 ISSUES RESOLVED
  • 12 TOTAL REVIEWS
  • $5.9K CLAIMED LOSSES
  • $985 AVERAGE LOSS
1.3
Staff
Website
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

No items

Customers don't like

  • Do not honor service commitments1
  • Failure to perform basic functions adequately1
  • Lack of responsiveness1
  • Poor customer service1
Delete
  • 2 ISSUES RESOLVED
  • 170 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.7
Staff
Website
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Flight was fine and the food was excellent 5
  • Cabin service 4
  • Good flight times 2
  • Service on aircraft 2
  • Good flight times and food 2

Customers don't like

  • Customer service8
  • Complaint follow-up7
  • Airport service4
  • Refusing compensation4
  • Delayed flight4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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