PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lucille Roberts and Silver Sneakers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lucille Roberts
Silver Sneakers

Lucille Roberts and Silver Sneakers Overview

Total reviews 344 35
Company responses 0 0
Issues resolved 0 0

Lucille Roberts and Silver Sneakers Consumer Ratings

Rank
29 out of 420 in Fitness Centers category
44 out of 322 in Weight Loss, Diets and Training category
Customer service
18 in category
42 in category
Price Affordability
49 in category
15 in category
Product or Service Quality
24 in category
30 in category
Exchange, Refund and Cancellation Policy
22 in category
23 in category

Lucille Roberts and Silver Sneakers Rating Details

Customer service
1.8 (36 reviews)
1.7 (14 reviews)
Reviewer's quote

...calling the phone number and no one answers and the gym is still charging me even thought the GYM IS CLOSED!! That seems kind of ridiclous, what terrible customer service and they make it harder to cancel your memebership where it would be so much easier to just do it online, but they making us call or send an...

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...And the customer service rep I called at Silver Sneakers was snarky and rude. AARP promotes United Health Care as a Medicare Supplement. And United Health Care sponsors Silver Sneakers, so I will be complaining to AARP and UHC as well...

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Price Affordability
2.3 (36 reviews)
3.5 (8 reviews)
Reviewer's quote

Why does the club raise prices for its customers who have been involved in the club for many years? At the same time, new promotions are organized at a price of $ 19. 99 in order to attract new customers at a lower price. And for those who have been a member of the club for more than 12 years, have...

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My BC/BS insurance dropped the monthly $20 reimbursement for exercising 12 times/month and forced us into Silver Sneakers, a for profit outfit that fails to reimburse health clubs sufficiently to break even ($38/mo). Now, my local joint that accepts Silver Sneakers has cut back on what it offers,...

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Product or Service Quality
2.2 (35 reviews)
2.3 (11 reviews)
Reviewer's quote

...My gym is closed and we cant use the services. I do not want to pay for a service we cannot use..

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I am an 81 year old woman and just joined Silver Sneakers. I have finished 12 lessons with Paula,who was a great teacher. She helped me so much, showing me different ways to strengthen and also how to use the machines. I hope now to continue on my own. The people who work there are very nice and...

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Exchange, Refund and Cancellation Policy
1.7 (34 reviews)
2.3 (6 reviews)
Reviewer's quote

I went there this morning like usually do and there was nothing it was empty I'm pissed no one tells you nothing this place wtf happened weres my refund and why did they close down so know I want my refund and there's no one to contact because they never pick up the phone plus the machines are...

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I agree with every other complaint, and then some! When FITNESS CONNECTION refused to refund $175 I paid for personal training (I was never given the contract I'd signed, for my review, even though I'd asked for it!), but was told I'd had only "3 days to cancel. Due to my physical inability to use...

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Lucille Roberts and Silver Sneakers Pros and Cons

Pros
  • Classes
  • Good classes
  • Close to home
  • Usually provided free with medicare membership
  • Unable to use without buying additional insurance
  • Great idea
Cons
  • Lack of offering real help and assistance
  • Customer service
  • Cost of member ship
  • Ss protocols are not followed
  • Instructors do not follow protocols
  • All bad

Lucille Roberts and Silver Sneakers Most Positive Reviews

Top rated reviews
5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

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5

She gave me names of several gyms that participate in your program, and she emailed my ID number to me so I can move my...

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5

Want to state that the protein powder, your label, is an excellent product. Lost pounds and trimmed up nicely. I...

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5

I am an 81 year old woman and just joined Silver Sneakers. I have finished 12 lessons with Paula,who was a great...

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Lucille Roberts and Silver Sneakers Most Critical Reviews

Lowest rated reviews
1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

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1

I live in suburban Seattle. First the multiple-location YMCA dropped Silver Sneakers. Then my local health club did, to...

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1

Lucille Roberts Customer service are Garbage, they are rude, nasty and disrespectful, they charged me after the gym was...

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1

I use to teach silver sneakers as a flex instructor. They are using the funds for themselves and barely paying their...

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Lucille Roberts and Silver Sneakers Latest Reviews

Recent published reviews
1

I went there this morning like usually do and there was nothing it was empty I'm pissed no one tells you nothing this...

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No votes

This is the third gym, I'm a disabled veteran, I had a former complaint of civil liberties violations and I moved on...

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1

Im going to give a bad review on pissed.com. no one is answering your phone.

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1

ANY site that demands your contact info before telling you whether you can use the program without having to join the sc...

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Lucille Roberts and Silver Sneakers Products and Services

Most reviewed product and services
  • Lucille Roberts Membership (32 reviews)
  • Lucille Roberts Fitness Program (3 reviews)
  • Lucille Roberts Zumba Fitness Program (2 reviews)
  • Silver Sneakers Fitness Program (4 reviews)
  • Silver Sneakers Silversneakers Classic Fitness Program (3 reviews)
  • Silver Sneakers Shower Facility (1 review)