PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lucille Roberts and Silver Sneakers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lucille Roberts
Silver Sneakers

Lucille Roberts and Silver Sneakers Overview

Total reviews
292
34
Company responses
0
0
Issues resolved
0
0

Lucille Roberts was first mentioned on PissedConsumer on Dec 21, 2007 and since then this brand received 292 reviews. It is 258 reviews more than Silver Sneakers received since Oct 25, 2011.

Lucille Roberts and Silver Sneakers Consumer Ratings

Rank
20 out of 614 in Fitness Centers category
39 out of 347 in Weight Loss, Diets and Training category
Staff
23 in category
33 in category
Product or Service Quality
19 in category
25 in category
Customer service
14 in category
35 in category

Lucille Roberts and Silver Sneakers Rating Details

Staff
2.2 (26 reviews)
1.9 (9 reviews)
Reviewer's quote

...Staff should demand cameras yet they dont care. If someone came in a robbed them at gun point how would anyone know who it is? Cameras are a must because me and about 20 members want to leave. This girl apparently watched me wrap my wristlet because so many girls had stuff in lockers unkocked..

Daune

She gave me names of several gyms that participate in your program, and she emailed my ID number to me so I can move my membership to another gym.

Stevenson
Product or Service Quality
2.4 (23 reviews)
2.3 (11 reviews)
Reviewer's quote

Equipment is broken, ceilings are missing , sauna is out of service for months , studio equipment (speakers) are always faulty. Not to mention the gym is constantly raising the price every month of memberships and there are zero improvements. I’ve asked to speak to managers multiple times and am...

PissedConsumer1640302

...And the customer service rep I called at Silver Sneakers was snarky and rude. AARP promotes United Health Care as a Medicare Supplement. And United Health Care sponsors Silver Sneakers, so I will be complaining to AARP and UHC as well...

PissedConsumer1072838
Customer service
1.9 (23 reviews)
1.7 (14 reviews)
Reviewer's quote

Customer service is very poor..

PissedConsumer1230635

...Are they not contracted with Blue Cross to provide a service ?..

PissedConsumer1125504

Lucille Roberts and Silver Sneakers Pros and Cons

Pros
  • Classes
  • Equipment and the cleanliness
  • Offer
  • Usually provided free with medicare membership
  • Unable to use without buying additional insurance
  • Great idea
Cons
  • Lack of offering real help and assistance
  • Customer service
  • Cost of member ship
  • Ss protocols are not followed
  • Instructors do not follow protocols

Lucille Roberts and Silver Sneakers Most Positive Reviews

Top rated reviews
5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

5

She gave me names of several gyms that participate in your program, and she emailed my ID number to me so I can move my...

Lucille Roberts and Silver Sneakers Most Critical Reviews

Lowest rated reviews
1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

1

I live in suburban Seattle. First the multiple-location YMCA dropped Silver Sneakers. Then my local health club did, to...

Lucille Roberts and Silver Sneakers Latest Reviews

Recent published reviews

My bayridge membership has always been $23, in nov they hiked it up to $32 with out my knowledge, i complained and they...

Read all 292 reviews
1

ANY site that demands your contact info before telling you whether you can use the program without having to join the sc...

Read all 34 reviews

Lucille Roberts and Silver Sneakers Products and Services

Most reviewed product and services
  • Lucille Roberts Customer Care (21 reviews)
  • Lucille Roberts Membership (15 reviews)
  • Lucille Roberts Cleaner (1 review)
  • Silver Sneakers Customer Care (7 reviews)
  • Silver Sneakers Fitness Program (4 reviews)
  • Silver Sneakers Silversneakers Classic Fitness Program (2 reviews)