PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lucille Roberts and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lucille Roberts
Planet Fitness

Lucille Roberts and Planet Fitness Overview

Total reviews
291
3600
Company responses
0
2
Issues resolved
0
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3600 reviews. It is 3309 reviews more than Lucille Roberts received since Dec 21, 2007.

Lucille Roberts and Planet Fitness Consumer Ratings

Rank
20 out of 600 in Fitness Centers category
22 out of 600 in Fitness Centers category
Staff
24 in category
36 in category
Product or Service Quality
21 in category
20 in category
Customer service
15 in category
26 in category

According to consumer ratings and reviews, Lucille Roberts ranks 2 points higher in the Fitness Centers category than Planet Fitness. People gave Lucille Roberts 2.2 stars for Staff criterion in Fitness Centers category and it is 104 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.9 stars for Staff criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Planet Fitness has a higher rating than Planet Fitness. Regarding Customer service criterion, consumers gave Lucille Roberts 1.9 stars and it is 88% greater than other in category. Planet Fitness however was rated 1.7 stars and it is 80% greater than other in category.

Lucille Roberts and Planet Fitness Rating Details

Staff
2.2 (26 reviews)
1.9 (1442 reviews)
Reviewer's quote

...Staff should demand cameras yet they dont care. If someone came in a robbed them at gun point how would anyone know who it is? Cameras are a must because me and about 20 members want to leave. This girl apparently watched me wrap my wristlet because so many girls had stuff in lockers unkocked..

Daune

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell
Product or Service Quality
2.4 (23 reviews)
2.4 (1289 reviews)
Reviewer's quote

Equipment is broken, ceilings are missing , sauna is out of service for months , studio equipment (speakers) are always faulty. Not to mention the gym is constantly raising the price every month of memberships and there are zero improvements. I’ve asked to speak to managers multiple times and am...

PissedConsumer1640302

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine
Customer service
1.9 (23 reviews)
1.7 (1477 reviews)
Reviewer's quote

Customer service is very poor..

PissedConsumer1230635

...I have been unable to reach anyone via customer service or corporate. It's unfortunate that a club that has worked to have ties everywhere is so short sighted..

Angela M

Lucille Roberts and Planet Fitness Pros and Cons

Pros
  • Classes
  • Equipment and the cleanliness
  • Offer
  • Location
  • Equipment
  • Price
Cons
  • Lack of offering real help and assistance
  • Customer service
  • Cost of member ship
  • Customer service
  • Billing practices
  • Unprofessional employee attitudes

Lucille Roberts and Planet Fitness Most Positive Reviews

Top rated reviews
5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Lucille Roberts and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Lucille Roberts and Planet Fitness Latest Reviews

Recent published reviews
2.6

Price raised from $34.99 to $49.99 in 1 month I attend Lucille Roberts Ralph. Classes are good,but equipment is old...

Read all 291 reviews

Want to cancel but the club is not even open to go and cancel

Read all 3600 reviews

Lucille Roberts and Planet Fitness Products and Services

Most reviewed product and services
  • Lucille Roberts Customer Care (21 reviews)
  • Lucille Roberts Membership (14 reviews)
  • Lucille Roberts Zumba Fitness Program (1 review)
  • Planet Fitness Membership (1210 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (329 reviews)