PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lucille Roberts and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lucille Roberts
Planet Fitness

Lucille Roberts and Planet Fitness Overview

Total reviews 344 4237
Company responses 0 0
Issues resolved 0 16

Lucille Roberts and Planet Fitness Consumer Ratings

Rank
29 out of 421 in Fitness Centers category
23 out of 421 in Fitness Centers category
Price Affordability
49 in category
19 in category
Customer service
18 in category
31 in category
Product or Service Quality
24 in category
19 in category
Location
55 in category
36 in category

Lucille Roberts and Planet Fitness Rating Details

Price Affordability
2.3 (36 reviews)
3.3 (1508 reviews)
Reviewer's quote

Why does the club raise prices for its customers who have been involved in the club for many years? At the same time, new promotions are organized at a price of $ 19. 99 in order to attract new customers at a lower price. And for those who have been a member of the club for more than 12 years, have...

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...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Customer service
1.8 (36 reviews)
1.6 (1711 reviews)
Reviewer's quote

...calling the phone number and no one answers and the gym is still charging me even thought the GYM IS CLOSED!! That seems kind of ridiclous, what terrible customer service and they make it harder to cancel your memebership where it would be so much easier to just do it online, but they making us call or send an...

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...I tried to call customer service but after 30min on hold with no interaction with an actual person I gave up. I was told I had to download an app in order to scan and enter. I explained I dont have a smart phone...

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Product or Service Quality
2.2 (35 reviews)
2.3 (1501 reviews)
Reviewer's quote

...My gym is closed and we cant use the services. I do not want to pay for a service we cannot use..

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How do you charge a annual fee on a service that couldnt be used during the pandemic?..

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Location
2.7 (35 reviews)
3 (1544 reviews)
Reviewer's quote

I was charged in April and in September for my membership fee and my gym location is closed! How dare you! I want a full refund!..

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58 and it was a self tanning lotion instead turned my body orange, manager has product, Brittany from the Kankakee il location called and said she was sorry the girl knew nothing about the product but can do nothing cause i used it once, it was never sealed in the first place and was the last one...

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Lucille Roberts and Planet Fitness Pros and Cons

Pros
  • Classes
  • Good classes
  • Close to home
  • Location
  • Price
  • Equipment
Cons
  • Lack of offering real help and assistance
  • Customer service
  • Cost of member ship
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Lucille Roberts and Planet Fitness Most Positive Reviews

Top rated reviews
5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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5

Want to state that the protein powder, your label, is an excellent product. Lost pounds and trimmed up nicely. I...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Lucille Roberts and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

Lucille Roberts Customer service are Garbage, they are rude, nasty and disrespectful, they charged me after the gym was...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Lucille Roberts and Planet Fitness Latest Reviews

Recent published reviews
1

I went there this morning like usually do and there was nothing it was empty I'm pissed no one tells you nothing this...

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1

I live in Michigan locked down for months apparently the gym had opened back up did not reach out to let me know and...

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1

Im going to give a bad review on pissed.com. no one is answering your phone.

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No votes

I have a complaint pertaining to the Okie Street, Washington,DC pertaining to the manager on staff name Earl. He was ver...

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Lucille Roberts and Planet Fitness Products and Services

Most reviewed product and services
  • Lucille Roberts Membership (32 reviews)
  • Lucille Roberts Fitness Program (3 reviews)
  • Lucille Roberts Zumba Fitness Program (2 reviews)
  • Planet Fitness Membership (1402 reviews)
  • Planet Fitness Manager (353 reviews)
  • Planet Fitness Black Card Membership (139 reviews)