PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Totalprotect and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Totalprotect
Lowes

Totalprotect and Lowes Overview

Total reviews 24 5816
Company responses 0 3
Issues resolved 1 60

Totalprotect and Lowes Consumer Ratings

Rank
122 out of 918 in Household Services category
75 out of 333 in Supermarkets and Malls category
Customer service
72 in category
78 in category
Diversity of Products or Services
128 in category
60 in category
Product or Service Quality
96 in category
72 in category
Value for money
67 in category
62 in category

Totalprotect and Lowes Rating Details

Customer service
1.7 (12 reviews)
1.4 (2238 reviews)
Reviewer's quote

...Customer Service will never let us speak with a supervisor, or they lie to us and say the supervisor just tried to call you. Customer Service is a complete disaster. Run!! And please understand: Ive never posted a review in my life..

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...Called Lowes customer service and was told nothing they could do for me except I had to contact rebate center myself. I think Lowes offers these rebates to get your business and has no intention on offering them. Fraudulent advertising...

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Diversity of Products or Services
1.3 (12 reviews)
2.5 (1638 reviews)
Reviewer's quote

Total protect do not resolve the problem with my dryer do not call back to talk to one us My Marta or me JoseD

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...As others have alluded to, Lowes makes it really easy to give them money, but they don't provide the goods or services that were purchased..

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Product or Service Quality
1.3 (12 reviews)
1.9 (1756 reviews)
Reviewer's quote

it has been a month and am still waiting to hear what is going on with my water heater, I was told a custormer service person would con tact me as to what they were doing about the repair. when I call I get a person in Colombia who know nothing about my claim and can not refer me to supervisor or...

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Reason not to fix ur product so take it from me and others who say don't buy a warranty plan if u do u buy at ur own risk and wasting money doing so I was also told Corp office is to good to talk to customers that want to talk to them Cause I called Corp number and someone said u can make a...

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Value for money
1.7 (11 reviews)
2.2 (1505 reviews)
Reviewer's quote

Cross country owns this company it is a waste of your money. Their claims service is very bad. My microwave went out in October of last year, they said they could not fix it and would replace it...

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...They should have given me a gift card for the amount of money lost if they had any class at all or knew the first thing about good customer service..

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Totalprotect and Lowes Pros and Cons

Pros
  • Initial service was good
  • Difficult to imagine
  • Location
  • Product
  • Price
Cons
  • Not having the problem taken care of
  • Non fulfillment of promises
  • Were rude and unwilling to help
  • Customer service
  • Customer service received
  • Service

Totalprotect and Lowes Most Positive Reviews

Top rated reviews
5

Have had them for 15 yrs and have NO complaints

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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No votes
5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Totalprotect and Lowes Most Critical Reviews

Lowest rated reviews
1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Total scam! 10 days without air! No service whatsoever. Found out too late happened to my neighbor. They gave him...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Totalprotect and Lowes Latest Reviews

Recent published reviews
No votes

My claim was serviced 1st on 9/14/2020 by a service woman from Sears, who stated that my A/C needed only a fan for it to...

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No votes

This whole rebate thing sounds like a Covid-19 Pscam to me. I'm the same boat as many others. I've been hung up on,...

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No votes

I currently have a contract but misplaced my warrantee and contract information. Please send me a copy. My name is...

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2.6

Purchased a John Deer E 110 riding mower in May of 2020. Had a $200.00 rebate if info was received by June 5th at...

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Totalprotect and Lowes Products and Services

Most reviewed product and services
  • Totalprotect Home Warranty (3 reviews)
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Plumbing Service (1 review)
  • Lowes Customer Care (552 reviews)
  • Lowes Delivery Service (370 reviews)
  • Lowes Manager (308 reviews)