PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Totalprotect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Totalprotect

Lowes and Totalprotect Overview

Total reviews
5687
18
Company responses
3
0
Issues resolved
58
1

Lowes and Totalprotect Consumer Ratings

Rank
70 out of 332 in Supermarkets and Malls category
120 out of 921 in Household Services category
Customer service
78 in category
71 in category
Product or Service Quality
73 in category
94 in category
Website
52 in category
117 in category
Price Affordability
60 in category
94 in category

Lowes and Totalprotect Rating Details

Customer service
1.4 (2146 reviews)
1.7 (10 reviews)
Reviewer's quote

...I went to the Customer Service desk and asked to speak with a manager. The manager did not want to speak to me. They sent the head cashier Stacy over to me...

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...Customer Service will never let us speak with a supervisor, or they lie to us and say the supervisor just tried to call you. Customer Service is a complete disaster. Run!! And please understand: Ive never posted a review in my life..

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Product or Service Quality
1.9 (1685 reviews)
1.4 (11 reviews)
Reviewer's quote

...In addition, Lowes corporate has created a structure to insulate themselves from providing any customer service. You literally can't get anyone on the phone, especially at corporate. Based on the CEO's track record with JC Penney going out of business I can see Lowes is not far behind...

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...Their in US customer service people are fairly proficient, but the foreign company they use is mostly incompetent. I was lied to, hung up on and stalled repeatedly..

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Website
2.4 (1648 reviews)
1.6 (9 reviews)
Reviewer's quote

Your website shows 4 in stock at all locations of item Flex Seal Paste 48oz. White. After an assoc...

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My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that i could not cancel it because my name is not on the contract. He wants this cancelled. I have a Durable Power of Attorney and i am requesting this contract be cancelled.

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Price Affordability
2.6 (1583 reviews)
2 (9 reviews)
Reviewer's quote

...The countertop was included in price quote but again I was told that I did not pay for them, and they were not included in the price. So they charged my Lowes Credit Card for the countertop. 8...

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Have had them for 15 yrs and have NO complaints

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Lowes and Totalprotect Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Initial service was good
  • Difficult to imagine
Cons
  • Customer service
  • Customer service received
  • Service
  • Not having the problem taken care of
  • Non fulfillment of promises
  • Were rude and unwilling to help

Lowes and Totalprotect Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

Have had them for 15 yrs and have NO complaints

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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No votes

Lowes and Totalprotect Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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1

Total scam! 10 days without air! No service whatsoever. Found out too late happened to my neighbor. They gave him...

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Lowes and Totalprotect Latest Reviews

Recent published reviews
2.9

I was looking for assistance on Friday. I asked Paul for assistance and he ignored me. Paul was busy texting on his...

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1

Avoid this company like the plague. We are now on our third month without a dishwasher. The company sent two low level c...

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1

Your website shows 4 in stock at all locations of item Flex Seal Paste 48oz. White. After an assoc. found same...

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1

My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that...

Read full review

Lowes and Totalprotect Products and Services

Most reviewed product and services
  • Lowes Customer Care (539 reviews)
  • Lowes Delivery Service (363 reviews)
  • Lowes Manager (306 reviews)
  • Totalprotect Home Warranty (3 reviews)
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Plumbing Service (1 review)