PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Toolbarn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Toolbarn

Lowes and Toolbarn Overview

Total reviews
4996
59
Company responses
3
0
Issues resolved
50
1

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4996 reviews. It is 4937 reviews more than Toolbarn received since Sep 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Toolbarn customer support team than with Lowes customer service.

Lowes and Toolbarn Consumer Ratings

Rank
61 out of 482 in Supermarkets and Malls category
44 out of 445 in Building Products category
Customer service
68 in category
48 in category
Staff
52 in category
47 in category
Product or Service Quality
62 in category
35 in category

Lowes and Toolbarn Rating Details

Customer service
1.4 (1749 reviews)
1.2 (23 reviews)
Reviewer's quote

...When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility...

PissedConsumer1768181

...When I first contacted customer service I was told order wasnt in stock and backordered and would be there onctober 13th. Today I checked tracking and nothing changed. Now Im told itll be at the warehouse by the end of the week...

Jessica B
Staff
1.7 (1554 reviews)
1.3 (10 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

I ordered a saw blade and was told after several days the blade was not available anymore. After trying for a month with emails to get a refund I contacted PayPal. After a 3 way phone conversation I had an email showing a refund. If I had not used PayPal I would not have received a refund. Shady...

PissedConsumer1745232
Product or Service Quality
1.9 (1365 reviews)
1.8 (17 reviews)
Reviewer's quote

Poor service so far...

Sarah J

Or, maybe they just don't answer their phones because they are so bad at what they do their customer service operators have just given up and quit. Who knows? Have to hang up now and contact my credit card company, the BBB, and Nebraska state AG or consumer affairs department. I will not be treated...

Chet F

Lowes and Toolbarn Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Website
  • Price
  • Great price
Cons
  • Customer service
  • Customer service received
  • Service
  • Slow to ship
  • Customer service
  • Service

Lowes and Toolbarn Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

Poor customer service and poor delivery time.... I order a combo drill kit and some drill bits, both showed in stock...

Lowes and Toolbarn Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

I ordered three parts from Toolbarn almost a year ago. About two and a half months later I still had not received my...

Lowes and Toolbarn Latest Reviews

Recent published reviews

I WANT TO REGISTER MY PLAN LIKE THE RECEIPT TELLS ME TO DO BUT THERE IS NO OPTION AT THE PHONE NUMBER GIVEN TO DO THAT

Read all 4996 reviews
1.2

I ordered a saw blade and was told after several days the blade was not available anymore. After trying for a month...

Read all 59 reviews

Lowes and Toolbarn Products and Services

Most reviewed product and services
  • Lowes Customer Care (484 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (298 reviews)
  • Toolbarn Shipping Service (18 reviews)