PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servpro and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servpro
Lowes

Servpro and Lowes Overview

Total reviews
109
5001
Company responses
1
3
Issues resolved
1
50

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 5001 reviews. It is 4892 reviews more than Servpro received since Apr 1, 2008. Servpro responds to reviews and communicates with its consumers more often than Lowes. Servpro customer service team contacts its customers via PissedConsumer.com in 1 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Servpro customer support team and Lowes customer service.

Servpro and Lowes Consumer Ratings

Rank
28 out of 200 in Restoration, Renovation and Remodeling category
61 out of 483 in Supermarkets and Malls category
Customer service
21 in category
No votes
Product or Service Quality
22 in category
No votes
Diversity of Products or Services
28 in category
No votes

Servpro and Lowes Rating Details

Customer service
1.5 (41 reviews)
No votes
Reviewer's quote

...to make sure others are well aware of businesses that take advantage of customers and refuse to make things right, lie, yell at customers, deny basic customer service, etc. so others do not fall prey to them. I do not typically have these problems with businesses and have *never* had a problem this big with...

PissedConsumer702235

...When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility...

PissedConsumer1768181
Product or Service Quality
1.4 (36 reviews)
No votes
Reviewer's quote

called for service for water damage including carpet, a bedroom, laundry room, bathroom, storage, closet, hall, family room, stairway. a complete recap was provided, however in the middle of restoration, the process was stopped to facilitate another restoration need. No work was performed for 5...

mary l

Don't waste your tie on their in-store pick up service. Ordered items (all in stock at my local store) to be picked up nest day. Called next day at 12:00 was told they were pulling my items right then and would send me an email when to pick up...

sherry p
Diversity of Products or Services
1.4 (36 reviews)
No votes
Reviewer's quote

After I engaged their services, I found out that this general contractor Handyman Matters (owner Richard Compton) is in no way a part of or responsible to Servpro. The mitigation process (drying my home out) went fairly smooth and was completed by 11/25/19 but my home is left torn up and the...

Ken

...WE HAVE USED LOWES FOR 15 YEARS BECAUSE THEY SAID THEY GUARANTEEED THEIR SERVICES but probably going to change to Home Depot..

Deb M

Servpro and Lowes Pros and Cons

Pros
  • Initial quick response
  • Aweful
  • It when they left
  • Product
  • Price
  • Location
Cons
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty
  • Customer service
  • Customer service received
  • Service

Servpro and Lowes Most Positive Reviews

Top rated reviews
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Servpro and Lowes Most Critical Reviews

Lowest rated reviews
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Servpro and Lowes Latest Reviews

Recent published reviews
1.4

called for service for water damage including carpet, a bedroom, laundry room, bathroom, storage, closet, hall, family...

Read all 109 reviews

They built a deck for us in 2017 and now the railings are sagging and the
nails are popping out. This was a TREX deck and...

Read all 5001 reviews

Servpro and Lowes Products and Services

Most reviewed product and services
  • Servpro Water Damage Restoration (19 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)
  • Lowes Customer Care (486 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (299 reviews)