PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servpro and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servpro
Lowes

Servpro and Lowes Overview

Total reviews 120 5835
Company responses 1 3
Issues resolved 1 60

Servpro and Lowes Consumer Ratings

Rank
29 out of 171 in Restoration, Renovation and Remodeling category
75 out of 333 in Supermarkets and Malls category
Customer service
22 in category
79 in category
Diversity of Products or Services
31 in category
62 in category
Product or Service Quality
24 in category
74 in category
Price Affordability
25 in category
63 in category

Servpro and Lowes Rating Details

Customer service
1.4 (48 reviews)
1.4 (2245 reviews)
Reviewer's quote

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

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...We were given the customer service number was that they would be the ones to reverse the policy. We speaking with customer who was also rude would Not do anything. We are long time customer and after this incident we never shop in your stores...

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Diversity of Products or Services
1.4 (42 reviews)
2.5 (1645 reviews)
Reviewer's quote

SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

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...As others have alluded to, Lowes makes it really easy to give them money, but they don't provide the goods or services that were purchased..

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Product or Service Quality
1.4 (42 reviews)
1.9 (1762 reviews)
Reviewer's quote

...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

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Lowes does not honour Service or Extends Plan Lowes provides a phone number that links to NOTHINGS. Lowes does honour the Entended Plans or Service..

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Price Affordability
1.5 (39 reviews)
2.6 (1658 reviews)
Reviewer's quote

The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

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...With the 30% discount off of filters and if we make no claims, we get 30% of the initial purchase price of the EPP back...

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Servpro and Lowes Pros and Cons

Pros
  • Initial quick response
  • Aweful
  • It when they left
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty
  • Customer service
  • Customer service received
  • Service

Servpro and Lowes Most Positive Reviews

Top rated reviews
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Servpro and Lowes Most Critical Reviews

Lowest rated reviews
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Servpro and Lowes Latest Reviews

Recent published reviews
No votes

I spoke with a representative and they were suppose to meet me at the condo 7726 Hanover Pkwy, Apt #t2, on Saturday...

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No votes

There should of been some refund on the 150.00 charge for nothing.

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1

My grandmas septic tank backed up all through her house ,damaging the carpet and walls.They kept insisting that we had...

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No votes

We are furious at your Fairview Height Illinois store. We have spent thousands with your company. We order our...

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Servpro and Lowes Products and Services

Most reviewed product and services
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)
  • Lowes Customer Care (553 reviews)
  • Lowes Delivery Service (371 reviews)
  • Lowes Manager (308 reviews)