PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
1.7
Lowes
2.2
Sears
Lowes

Sears and Lowes Overview

Total reviews 7580 7972
Company responses 844 3
Issues resolved 56 112

Sears and Lowes Consumer Ratings

Rank
192 out of 533 in Supermarkets and Malls category
135 out of 533 in Supermarkets and Malls category
Customer service
177 in category
151 in category
Product or Service Quality
171 in category
146 in category
Exchange, Refund and Cancellation Policy
176 in category
121 in category
Website
170 in category
113 in category

Sears and Lowes Rating Details

Customer service
1.2
(2419 reviews)
1.4
(3378 reviews)
Reviewer's quote

...This is the worst customer service ever!..

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...It is Friday and its impossible to connect with customer service to find out where my order is..

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Product or Service Quality
1.5
(1947 reviews)
1.9
(2674 reviews)
Reviewer's quote

I called sears and reported this and they scheduled a service visit two days later. We stayed home all day and I received a text stating that the were hear with a picture of our house from summer time with flowers in full bloom obviously not a real visit as this is still March. Also I have a door...

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...In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it...

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Exchange, Refund and Cancellation Policy
1.3
(1888 reviews)
2
(2393 reviews)
Reviewer's quote

...)and that's it they have my money I have no parts can't contact them its all AI automated *** no parts no refund, signed, Bent Over. Your contact #didn't go through..

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Im meeding to pick ulp a complete bathroom remoldel tomorrow and honestly regretting going to my lowes store except i need to take back and exchange the warpped countertop and diahwasher thats junk !!! 4 unnecessary trips . I dont want to walk away from lowes but not leaving many more options . I...

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Website
1.7
(1865 reviews)
2.3
(2549 reviews)
Reviewer's quote

...on website regular price over $230 and selling price was$132 so nicely i been ripped off. please work out with my issues otherwise i will take appropriate legal action and i mean it..

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I have been trying to process a claim from Lowes through Sedgwick for well over 2 months via phone, chat, text or their website claims page dedicated to my claim. I have reached out to both Lowes and Sedgwick customer service but can only leave a message but nobody bothers to contact me back....

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Sears and Lowes Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Back when they knew how to take care of their customers
  • Location
  • Price
  • Close by
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Customer service received
  • Service

Sears and Lowes Most Positive Reviews

Top rated reviews
5

Dear Review #141****:
With the filing of bankruptcy for Sears, the cleanup process is lengthy and has brought about signi...

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5

Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the...

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5

went to sears toda to buy just two pants thats it.
i was stuck at register for half a freakin hour cus the check out p...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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Sears and Lowes Most Critical Reviews

Lowest rated reviews
1

Bought string weed whacker which did not work. Spent a lot of time on phone with no help. Told to take to outside...

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1

Purchased an electric stove, was charged, never delivered

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1

So many people on this page with almost the same exact story. Fridge dying with year or 2. Compressor. Sears not making...

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1

Our online order is showing delivered. But....... it was never delivered to us. Lowes attitude is sorry, but we can't...

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Sears and Lowes Latest Reviews

Recent published reviews
No votes

My washer started leaking water at the end of January this year and to date still hasn't been repaired even though 2 or...

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1

Lowes wont respond to a damage claim
Worse treatment from an alleged American company
Discrimination against older custome...

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No votes

I needed to speak to a person about my washing machine and I cannot talk to a person only a recording. I have called...

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1

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong material...

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