PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Lowes

Sears and Lowes Overview

Total reviews 6495 5896
Company responses 870 3
Issues resolved 42 61

Sears and Lowes Consumer Ratings

Rank
85 out of 343 in Supermarkets and Malls category
77 out of 343 in Supermarkets and Malls category
Customer service
No votes
70 in category
Product or Service Quality
No votes
67 in category
Exchange, Refund and Cancellation Policy
No votes
48 in category
Website
No votes
49 in category

Sears and Lowes Rating Details

Customer service
No votes
1.4 (2291 reviews)
Reviewer's quote

...They were not responding to my emails at first then sears customer service had to contact them. They were very unprofessional when I had several issues with the item. As a long time sears customer I expect Sears to step up and resolve this issue and return my 15% stocking fee...

Read full review

...Lowes customer service rep said it was because of covid and shutting down etc. I can tell you our Lowes never closed. Any rebate offered by Lowes is a JOKE...

Read full review
Product or Service Quality
No votes
1.9 (1799 reviews)
Reviewer's quote

...Save yourself dont purchase warranty or ask for cystomer service..

Read full review

I have called the customer service phone number several times. i am getting the run around from every person I speak to, as to why I have not received my $300. 00 rebate gift card for purchasing a riding lawn mower on 5/28/2020...

Read full review
Exchange, Refund and Cancellation Policy
No votes
2.1 (1573 reviews)
Reviewer's quote

...he said that I have to find a rental fridge and go through the policy of being reimbursed. He did not have the number, but he was able to transfer me. I waited on hold for 28 minutes...

Read full review

Drive over to the store to have a manager explain there is nothing they can do, but issue a refund - only after they have time to come pick it up. I at least want the old one back, plus interest for my money theyve had for a month. I dont understand how it is legal for Lowes to deliver me a broken...

Read full review
Website
No votes
2.3 (1753 reviews)
Reviewer's quote

...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

Read full review

...after a couple more weeks never received it and I called again, they said they changed systems and I would have to file again, I filed on July 3,2020, the website says once in processing you should receive your rebate in 6 to 8 weeks. Ive called several times and they keep telling me its in processing 3 weeks ago I called again and they said I would receive it within a week. I have yet to receive my...

Read full review

Sears and Lowes Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Customer service received
  • Service

Sears and Lowes Most Positive Reviews

Top rated reviews
5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Read full review
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Read full review
5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

Read full review
5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

Read full review

Sears and Lowes Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Read full review
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Read full review
1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

Read full review
1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

Read full review

Sears and Lowes Latest Reviews

Recent published reviews
No votes

Ordered 2 300pc drill &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; drive sets for Xmas pres...

Read full review
1.4

Submitted a rebate in June 2020, was told it would be 6-8 weeks, Its been over 120 days and still getting the same...

Read full review
1

Frigidaire washer need a replacement pump cannot get any help from any Sears company or division whatsoever by your...

Read full review
No votes

Paid for a premium kitchen aid dishwasher, paid 1099.00 with 114.00 for Ex. Warrenty plus 30.00 for haul away of old...

Read full review

Sears and Lowes Products and Services

Most reviewed product and services
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Manager (208 reviews)
  • Lowes Delivery Service (372 reviews)
  • Lowes Manager (308 reviews)
  • Lowes Installation (239 reviews)