PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Lowes

Sears and Lowes Overview

Total reviews
6406
5670
Company responses
871
3
Issues resolved
40
58

Sears and Lowes Consumer Ratings

Rank
83 out of 333 in Supermarkets and Malls category
70 out of 333 in Supermarkets and Malls category
Customer service
85 in category
75 in category
Product or Service Quality
79 in category
69 in category
Exchange, Refund and Cancellation Policy
76 in category
49 in category
Website
73 in category
48 in category

Sears and Lowes Rating Details

Customer service
1.2 (1899 reviews)
1.4 (2135 reviews)
Reviewer's quote

...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

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...I really don't understand how hard is it to provide some customer service. Instead, I repeatedly get the run around, even the website says my freezer is ready for delivery. I would really like the CEOs email address or phone number...

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Product or Service Quality
1.5 (1519 reviews)
1.9 (1677 reviews)
Reviewer's quote

...Look I work in customer service. In fact my husbands runs an appliance repair business. We would never treat our customers this horribly..

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...Aug 2, 2020 the Madison Heights, VA LOWES showed they had the product I needed...

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Exchange, Refund and Cancellation Policy
1.3 (1476 reviews)
2.1 (1462 reviews)
Reviewer's quote

I never received thses two products and want a refund! (1) Samsung RF265BEAESG/AA 24 cu. ft. 3 -Door French Door Refrig Size: 36...

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I paid with credit but this is a bad policy you are adding cash for nothing with no recourse and never getting a return on the extra money . Would you round off in my direction . 47 cents no way! Now i understand no change but no store has change, if you have none here then offer credit cards for...

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Website
1.8 (1462 reviews)
2.4 (1640 reviews)
Reviewer's quote

They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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...I'm unable to check the status of my rebate as the website is no longer active. All phone numbers are recordings or no longer valid and no one is able to assist you. I have attempted to manually resubmit all of my receipts and rebate info to no avail...

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Sears and Lowes Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Customer service received
  • Service

Sears and Lowes Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Sears and Lowes Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Sears and Lowes Latest Reviews

Recent published reviews
1

My delivery is suppose to be today but last night I did not get a call stating what time they are to be here.

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1

A chest freezer was supposed to be delivered yesterday August 4. I tried calling repeatedly to the Abingdon office. I...

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1

I have a Kenmore elite refrigerator I have a new compressor that needs to be installed.Sears said They could get...

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2.7

I special ordered railings from Lowes Highland Heights KY. They were the brand Deckorators. This order was a cluster...

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Sears and Lowes Products and Services

Most reviewed product and services
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)
  • Lowes Customer Care (538 reviews)
  • Lowes Delivery Service (362 reviews)
  • Lowes Manager (306 reviews)