PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Lowes

Sears and Lowes Overview

Total reviews
6103
4924
Company responses
895
3
Issues resolved
38
49

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 1179 reviews more than Lowes received since Jul 6, 2007. Sears responds to reviews and communicates with its consumers more often than Lowes. Sears customer service team contacts its customers via PissedConsumer.com in 15 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Lowes customer service.

Sears and Lowes Consumer Ratings

Rank
67 out of 614 in Supermarkets and Malls category
62 out of 614 in Supermarkets and Malls category
Customer service
76 in category
69 in category
Product or Service Quality
70 in category
63 in category
Staff
68 in category
54 in category

According to consumer ratings and reviews, Lowes ranks 5 points higher in the Supermarkets and Malls category than Sears. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 34 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lowes has a higher rating than Sears. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Lowes however was rated 1.7 stars and it is 51% greater than other in category.

Sears and Lowes Rating Details

Customer service
1.2 (1751 reviews)
1.4 (1714 reviews)
Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

assistant manager using profanity in front of a customer while chastising a cashier at checkout. justin the assistant manager was swearing at the cashier as i was checking out the other day and was using profanity..

PissedConsumer1729173
Product or Service Quality
1.6 (1395 reviews)
1.9 (1334 reviews)
Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google translation to get an answer with my Installers. They damage and unfinished job. Please find other options for your installation. I am telling you, the worst job experience.

Kingslee
Staff
1.5 (1377 reviews)
1.7 (1518 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

Sears and Lowes Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Product
  • Price
  • Location
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Customer service
  • Customer service received
  • Service

Sears and Lowes Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Sears and Lowes Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Sears and Lowes Latest Reviews

Recent published reviews

Replace my order from November 24 which I never received

Read all 6103 reviews
2.4

I purchased a washer and dryer set at Lowes and requested delivery. The delivery date was set for December 8th. On...

Read all 4924 reviews

Sears and Lowes Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (477 reviews)
  • Sears Customer Care (449 reviews)
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (338 reviews)
  • Lowes Manager (297 reviews)