PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Lowes

Sears and Lowes Overview

Total reviews
6176
4994
Company responses
894
3
Issues resolved
39
50

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6176 reviews. It is 1182 reviews more than Lowes received since Jul 6, 2007. Sears responds to reviews and communicates with its consumers more often than Lowes. Sears customer service team contacts its customers via PissedConsumer.com in 14 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Lowes customer service.

Sears and Lowes Consumer Ratings

Rank
66 out of 482 in Supermarkets and Malls category
61 out of 482 in Supermarkets and Malls category
Customer service
73 in category
67 in category
Product or Service Quality
69 in category
60 in category
Staff
66 in category
51 in category

According to consumer ratings and reviews, Lowes ranks 5 points higher in the Supermarkets and Malls category than Sears. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 36 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 42 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lowes has a higher rating than Sears. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 60% worse than other in category. Lowes however was rated 1.7 stars and it is 53% greater than other in category.

Sears and Lowes Rating Details

Customer service
1.2 (1785 reviews)
1.4 (1749 reviews)
Reviewer's quote

...The Kenmore refrigerators are shipped from china now and come with lots of problems in which we can't even get repaired because no-one speaks english or understands the word customer service..

Allen B

...When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility...

PissedConsumer1768181
Product or Service Quality
1.6 (1423 reviews)
1.9 (1365 reviews)
Reviewer's quote

Sears wants to charge you a service call every time they come out, and they are good at making up excuses to come out and do 1 little thing at a time. Then you have to try to communicate with someone from the middle east that cannot speak or comprehend fluent English! I can understand why Sears is...

Shamiya

Poor service so far...

Sarah J
Staff
1.5 (1407 reviews)
1.7 (1554 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

Sears and Lowes Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Product
  • Price
  • Location
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Customer service
  • Customer service received
  • Service

Sears and Lowes Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Sears and Lowes Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Sears and Lowes Latest Reviews

Recent published reviews
1.8

The new washing machines do not wash clothes because the sensors are set to hold back water. The clothes do not get wet...

Read all 6176 reviews

Kids purchased a Char Griller grill with add on side box for me for fathers day. Not as good as our 20 year old Weber...

Read all 4994 reviews

Sears and Lowes Products and Services

Most reviewed product and services
  • Sears Repair (507 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (462 reviews)
  • Lowes Customer Care (484 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (298 reviews)