PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
2.2
Sears
1.7
Lowes
Sears

Lowes and Sears Overview

Total reviews 7972 7580
Company responses 3 844
Issues resolved 112 56

Lowes and Sears Consumer Ratings

Rank
135 out of 533 in Supermarkets and Malls category
192 out of 533 in Supermarkets and Malls category
Customer service
151 in category
177 in category
Product or Service Quality
146 in category
171 in category
Website
113 in category
170 in category
Diversity of Products or Services
126 in category
172 in category

Lowes and Sears Rating Details

Customer service
1.4
(3378 reviews)
1.2
(2419 reviews)
Reviewer's quote

...It is Friday and its impossible to connect with customer service to find out where my order is..

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...This is the worst customer service ever!..

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Product or Service Quality
1.9
(2674 reviews)
1.5
(1947 reviews)
Reviewer's quote

...In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it...

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I called sears and reported this and they scheduled a service visit two days later. We stayed home all day and I received a text stating that the were hear with a picture of our house from summer time with flowers in full bloom obviously not a real visit as this is still March. Also I have a door...

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Website
2.3
(2549 reviews)
1.7
(1865 reviews)
Reviewer's quote

I have been trying to process a claim from Lowes through Sedgwick for well over 2 months via phone, chat, text or their website claims page dedicated to my claim. I have reached out to both Lowes and Sedgwick customer service but can only leave a message but nobody bothers to contact me back....

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...on website regular price over $230 and selling price was$132 so nicely i been ripped off. please work out with my issues otherwise i will take appropriate legal action and i mean it..

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Diversity of Products or Services
2.5
(2470 reviews)
2
(1650 reviews)
Reviewer's quote

Ive recently came back shopping with you guys ive spent over $12k in the last few weeks with lowes and have had nothing but issues with products !!! Im installing a new kitchen remoldel with lowes products this will be the 3rd time in a week ive got 2 busted cabinets , warpped countertop , a order...

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Sears home services is a scam. They take your money monthly, but when you need the services you paid for they send dishonest technicians to assess the problem then send the wrong part, and it is impossible to speak to someone that will resolve the issue, if you can get in touch with a human at all!...

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Lowes and Sears Pros and Cons

Pros
  • Location
  • Price
  • Close by
  • Price
  • I will like it when they are out of business
  • Back when they knew how to take care of their customers
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Delivery experience
  • Service

Lowes and Sears Most Positive Reviews

Top rated reviews
5

Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the...

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5

Dear Review #141****:
With the filing of bankruptcy for Sears, the cleanup process is lengthy and has brought about signi...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

went to sears toda to buy just two pants thats it.
i was stuck at register for half a freakin hour cus the check out p...

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Lowes and Sears Most Critical Reviews

Lowest rated reviews
1

You did not honor your return items, we had it for 2 min and 27 days!
The store refuses to place or refund!!

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1

After phone calls to 4 different numbers, I am now trying this email. I am asking for a refund of $70 charged for...

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1

Lowes - Protection Plan???? I purchased the washer from Lowe's a year ago. I have tried for weeks now to call only to be...

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1

I purchased a washer in 2018, had to have a tech out twice since to unclog. My warranty is up and the washer is clogged...

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Lowes and Sears Latest Reviews

Recent published reviews
1

Lowes wont respond to a damage claim
Worse treatment from an alleged American company
Discrimination against older custome...

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No votes

My washer started leaking water at the end of January this year and to date still hasn't been repaired even though 2 or...

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1

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong material...

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No votes

I needed to speak to a person about my washing machine and I cannot talk to a person only a recording. I have called...

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